Technical Services Greg Brallier

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Technical Support Greg Brallier Senior Director of IT and Technical Services

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Technical Support Tools Fleet Monitoring System (FMS) Customer Robot Monitoring via the Internet -Robots report their status every 2 minutes -Robot Status Application -Robot Instant Messages (RIM) -Utilization tracking

Technical Support Tools Robot Status Application

Technical Support Tools Robot Instant Messages (RIM)

Technical Support Tools Utilization Tracking

Technical Support Tools Live-Person Chat Services If the user experiences a Connection failure a LivePerson Chat session is automatically started and tech support is there to help…

Technical Support Tools Live-Person Chat Services example LivePerson Chat Application is linked directly to InTouch Health Customer Service Data for quick Identification of Products and Users

Technical Support Tools GoToMyPC -GoToMyPC is the fast, easy and secure way to access our Robots from a Web Browser in real time. -Allows Technical Support staff to quickly come to the aid of a Robot or ControlStation via the Internet.

Thanks! Greg Brallier Senior Director of IT and Technical Services

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As a maintenance manager or an office-bearer do you come up on any of the below issues or shortcomings? Measuring the performance of service technicians & reporting mechanism is difficult. Unexpected failure of critical equipments spoils the integrity of entire production line. Unfamiliarity with automation of preventive maintenance and not sure if it will be worth the deal. I've used a CMMS but it hardly offered us any significant benefits. The traditional approach based on paper work or excel spreadsheets is tedious. Long waiting time for supervisor approval of scheduled PPM Task. This webinar is a gateway to learn the significance of preventive maintenance and its automation and relate how this will contribute to the sustenance and progress of your business.

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