1. 3070 Mexico User
Group Meeting
2012
Service and Support Updates
Jeff Massaro
Latin America Service & Support
Manager
1

2. Agenda
1. Discuss NEW 3070 ICT Max and Flex Support Agreements
– Understand Support Lifecycle
– Max and Flex Descriptions
– Comparisons
– Benefits and Summary
2. PC controller 3-in-1 upgrade support agreement
3. Additional Support Tools:
– www.agilent.com/see/support
– Solutions Knowledge Base (SKB)
4. Questions?
2

3. EOS Strategy and Timeline
EOS Strategy – The Hardware Support Reality
Support Contract Cost
Limited
Active Product Life System Support Life* Support
No Agilent Commitments
>= 5yrs
Discontinuance End of End of Final End of Life
Guaranteed Extended EOS
Support Support
For latest EOS updates http://www.agilent.com/find/eosletter
Page 3 September 14, 2012

4. NEW: ICT Max and Flex Support Structures
OLD NEW
Test head Parent SPN Test head Parent SPN
Simplified
Test head Child Module cards SPN
Controller Child SPN
Ctrl Card Child SPN
Pin Card Child SPN
New, simplified SPN (Support Product Number) and Quoting
Structures
Module card defined as card that can be installed into the module
(ASRU, control and pin cards)
Was only on Series 5 – now offered on Series 2, 3, and i3070 as well
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5. ICT Max and Flex: Support Structure Simplified
• Test Head
Max • Includes full HW support, Software
Updates, module cards, and onsite
calibration
• Test Head (includes PC controller with
obsolescence coverage, test head HW)
• Options:
• Consumables
Flex • Onsite calibration service
• Software Updates
• Extended Support (EOS)
• Choose support level for Module cards
• Unlimited replacement
• Limited
5

6. ICT Max Support Service
Test head includes PC
HW support indicates number of module activated
TDW SW update
Agilent Restricted
6 September 14, 2012

7. ICT Flex Support Service
Test head includes PC
HW support Module cards
Post EOS ext support HW support1
Upgrade support Post EOS ext support
Upgrade support
Consumables
Onsite Cal service Limited Parts PXA2
SW update
TDW SW update Note: 1. HW support service level follows that of test head
2. PXA is credit-based
Agilent Restricted
7 September 14, 2012

8. PC Obsolescence Protection – what is it?
Only ICT Max or Flex
What happened when include PC obsolescence
your obsolete system protection!
controller is down?
A replacement based on
the spares availability at
HP XW4200/4300/4400 that moment:
HP XW4600 1. Same/similar model of
controller
2. Newer model of
system controller
IPC
rp5700
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9. Compare to existing offerings
Service Deliverables Today SPN Max Flex
Simplified quotation and easier to understand No Yes Yes
System HW support with part replenishment Yes Yes Yes
PC support Optional Included Included
PC Obsolescence protection No Included Included
Onsite system calibration service Optional Included Optional
Software Update Service (SUS) Optional Included Optional
Combine with limited part agreements Yes No Yes
Support for modules cards: pin, control, access, • ASRU cards in • All module • Module card
and ASRU test head cards are support is
• Other cards covered optional
are optional
Post EOS support or upgrades SPN available No No Yes
Confidentiality Label
9 September 14, 2012

10. Key Benefits of Max & Flex Support
ICT Max ICT Flex
• Pick and choose based on needs,
• One system and one support Customizable including module cards, software,
Simplicity product number (SPN) calibration, etc.
Base Protection • Include TH calibrationannual license
for system
HW, PC,
• Covers whole system hardware
Completeness (HW) , PC, system calibration
and Software Update
Pre-defined • Options for unlimited or limited
Replenishment module card coverage
Value • Provides complete 3070 support
at great price • PC controller
Obsolescence
• Options for post EOS extended or
Protection upgrade support
Consumables • Includes replenishment of
consumables and accessories Consumables • Options for replenishment of
& Accessories replacement consumables and accessories
& Accessories replacement
Confidentiality Label
10 September 14, 2012

11. Example of an Existing Support Quotation
NEW MAX/FLEX QUOTES: Typically only 2 or 3 lines total per system.
Shorter, Simpler, Easier!

12. Summary:
New Support Agreement: ICT Max and Flex
1. Simple and Flexible
2. Quotes Easier to read and understand
3. Either Full Service or Sufficient Coverage (Limited)
4. Options for Standard or post EOS or Upgrade support
5. Options to include Consumables and Accessories
Max
Flex
Confidentiality Label
12 September 14, 2012

13. 3-in-1 PC Upgrade Support Agreement
Sign up now to enjoy
1. Latest PC Controller for your 3070*
2. One-time software upgrade
3. One year hardware support and software
upgrade subscription
Benefits
1. Speed up with latest controller HW,SW & OS
2. No need for capital budget
3. Pay over duration of support agreement
rp5800 Key Specifications:
Windows 7 Professional 32-bit
Intel Core i5 Processor, 4GB memory,
250GB SATA Hard Drive
•Available from June 2012
Microsoft and Windows are either registered trademarks or trademarks of
•Current model is rp5700 with Win7 with i3070 08.20p
Microsoft Corporation in the United States and/or other countries
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14. Agilent Support Website:
www.agilent.com/see/support
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15. Solution Knowledge Base
Please visit the Agilent.com Website for more about these tools
• Make sure you are register MyAgilent user account and select Printed
Circuit Board Test and Inspection Update Service. Access is provided to
ALL support agreement customers
• If you are already my MyAgilent user, you can update your service to
include the Solutions Knowledge Base www.agilent.com/find/skb
• Allow customer to query the knowledge base for support information for
ICT, AXI and AOI system
• http://www.agilent.com/find/systemsupport for more support information
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