2. 2
The initiative
In july, 2001 an initiative known as ‘Expanding Electronic
Government’ was initiated as a part of the President’s
Management Agenda (PMA).
This document included the details of 23 cross agency e-
government initiatives.
An e-government task force was also set up to review these
23 initiatives.
3. 3
Principles of PMA
Citizen centric:
Instead of being bureaucracy or agency centered, it should focus on common. citizens.
Result oriented:
It should produce measurable improvement for citizens.
Market based:
It should promote innovation.
4. 4
The objectives of task force
Use Internet-related technologies to accelerate and streamline service
delivery to citizens.
Reduce paperwork burdens on business.
Improve management and responsiveness of joint federal-state-local
programs.
Apply commercial best practices to improve government operating
efficiency.
Focus on computer security, disaster response, and
intergovernmental communications for public safety.
5. 5
Project kick-off
The E-Government Task Force kicked off the project on
August 9th.
By September 5th, 80 interviews were conducted with senior
federal and state officials, including political appointees and
career civil officials.
More than 175 e-mail responses were also received, and
more than 269 information technology "projects" were
uncovered.
6. 6
Areas requiring attention
The task force identified five key areas that require executive
attention to enable federal E-Government success:
1. agency participation
2. Lack of architecture decisions
3. Security and privacy concerns
4. Resource availibility
5. Resistance from key stakeholders
7. 7
Areas requiring attention
The PMC agreed to provide the executive leadership and
management attention needed to overcome these barriers.
In addition, the PMC endorsed the task force’s federal
computer security and architecture recommendations.
8. 8
The impementation
Agencies now began the difficult work of finalizing business
cases and implementing the recommendations through a
governance structure that includes "managing partners"
working in cooperation with other partner agencies,
measuring progress, and coordinating with interagency
councils/steering groups on a portfolio of improvements
cutting across the federal government.
9. 9
Categories of services
Government to Citizens (G2C):
The objective of this category of service is to provide one stop online access to
governmental information and services to individual citizens.
Example: govbenefits.gov portal provides instantaneous information about all
government program and service to citizens.
10. 10
Categories of services
Government to Business (G2B):
The objective of this category of service is to provide on stop access to business
community on information pertaining to all government procedures, and rules, and
regulations pertaining to them.
Example: Citizens or Business can easily find rules and regulations at
www.regulation.gov .
11. 11
Categories of services
Government to Government (G2G):
The objective of this category of service is to enable different wings of the federal
government or the state government interact effectively with each other.
Internal Efficiency and Effectiveness (IEE):
The objective of this catagory of service is to modernize and improve the efficiency of
the internal process of the federal Government in order to reduce the cost of internal
administration of the federal government.
