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The value of Digital media to a B2B marketer
Contents ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Web technology EVOLUTION TODAY Web technology has evolved over three stages
The evolution of digital media - Devices EVOLUTION TODAY Devices used to access the internet have evolved as well Cloud technology (which connects servers across the world into one integrated entity, enables several, traditionally ‘non-digital’ devices like electronic weighing scales, TV’s etc… to be inter-connected
The evolution of digital media – Marketing channels EVOLUTION TODAY The possibilities and channels available for marketers have changed as well From one way communication channels like emailers and websites, Web 2.0 opened up the possibility for powerful conversational channels like social networks, blogs and forums. However, in Web 3.0, marketers will both have the means and be forced to deliver an integrated digital brand experience to their customers across digital touch-points
The evolution of digital media – Implications EVOLUTION TODAY Web 1.0 exposed users to a global library – information from across the world Web 2.0 meant the age of conversations – where marketers had to evolve from one-way communication to customers to engaging conversations with them Web 3.0 however, will see customers expecting marketers to continuously understand them and be relevant to them in any given context  The implications for marketers have changed as well
Example EVOLUTION TODAY Demandbase, essentially a CRM platform, connects to external industry directories and draws lead information from industry directories. Using this information, demandbase knows exactly who has come to your website and when.
Today EVOLUTION TODAY We are here We are currently in the transition phase from Web 2.0 to Web 3.0.
Reach of the internet EVOLUTION TODAY Total internet users: 1.97 billion Penetration: 28.7% of total population Total internet users: 825 million Penetration: 21.5% of total population Total internet users: 81 million Penetration: 6.9% of total population InternetWorldStats
Internet access points in urban India EVOLUTION TODAY IAMAI I-Cube 2009-2010
Usage of the internet by urban Indians EVOLUTION TODAY IAMAI I-Cube 2009-2010
Usage of the internet by urban Indians EVOLUTION TODAY IAMAI I-Cube 2009-2010 Internet usage statistics in India show that email and information search remain top uses of the internet. These are the best platforms where B2B marketers can engage their customers, through search, display, social media, websites, advertising in email accounts, emailers and directories.
Key takeouts Evolution of the Internet | The internet today ,[object Object],[object Object],[object Object],[object Object]
The value of Digital media to a B2B marketer
“ The value of digital marketing to a B2B marketer is about:  Precision ,  Scale  and ultimate  Measurability ” Jennifer Howard; Head B2B Markets, Google
3 value points that Digital offers B2B Marketers Precision Scale Measurability
[object Object],[object Object],[object Object],PRECISION SCALE MEASURABILITY Precision in digital media 3 digital marketing channels can be looked at more closely to understand precision as a value point:
Display advertising PRECISION SCALE MEASURABILITY Display advertising is the most apparent form of digital marketing Display advertising offers marketers various formats like banners, videos, animations etc…
Precision in display advertising ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],PRECISION SCALE MEASURABILITY Precision in display advertising is illustrated by the following characteristics:
Search marketing PRECISION SCALE MEASURABILITY ,[object Object],[object Object],[object Object]
Precision in search marketing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],PRECISION SCALE MEASURABILITY Precision in search marketing is illustrated by the following characteristics:
Advanced lead generation PRECISION SCALE MEASURABILITY ,[object Object],[object Object],[object Object],[object Object]
Precision in advanced lead generation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],PRECISION SCALE MEASURABILITY Precision in advanced lead generation is illustrated by the following characteristics:
Key takeouts – Precision in digital marketing ,[object Object],[object Object],[object Object],[object Object],PRECISION SCALE MEASURABILITY Precision in advanced lead generation is illustrated by the following characteristics:
[object Object],[object Object],[object Object],[object Object],[object Object],PRECISION SCALE MEASURABILITY Scale in digital media 5 digital marketing channels can be looked at more closely to understand precision as a value point:
Email marketing ,[object Object],[object Object],PRECISION SCALE MEASURABILITY
Scale in email marketing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],PRECISION SCALE MEASURABILITY Scale in email marketing is illustrated by the following characteristics:
Webinars ,[object Object],PRECISION SCALE MEASURABILITY
Scale in webinars ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],PRECISION SCALE MEASURABILITY Scale in webinars is illustrated by the following characteristics:
Directories ,[object Object],PRECISION SCALE MEASURABILITY
Scale in directories ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],PRECISION SCALE MEASURABILITY Scale in directories is illustrated by the following characteristics:
Communities ,[object Object],PRECISION SCALE MEASURABILITY
Scale in communities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],PRECISION SCALE MEASURABILITY Scale in communities is illustrated by the following characteristics:
PRECISION SCALE MEASURABILITY The Texas Instruments E2E community ( http://e2e.ti.com/ )  provides a space for Engineers to discuss products, seek help from each other, get product support, network with peers etc… Influencers (top contributors) are rewarded with recognition
PRECISION SCALE MEASURABILITY The CREE LED community ( http://www.creeledrevolution.com/ )  promotes LED lighting as a ‘brighter’ alternative to traditional fluorescent lighting, in a fun campaign called the “Revolution”
PRECISION SCALE MEASURABILITY Clubdermaweb, a portal of courses, case studies, industry reports etc… is aimed at dermatologists (and has a significant user base of Indian dermatologists).
Social media/buzz marketing ,[object Object],PRECISION SCALE MEASURABILITY
Scale in social media/buzz marketing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],PRECISION SCALE MEASURABILITY Scale in social media/buzz marketing is illustrated by the following characteristics:
PRECISION SCALE MEASURABILITY DuPont used a campaign on ‘science stories’ in line with their branding of ‘the miracles of science’. This was a series of videos which were created and seeded in varioud portals on how DuPont products are behind several crucial products like bulletproof vests, fire fighter’s suits etc…
Key takeouts – Scale in digital marketing ,[object Object],[object Object],[object Object],PRECISION SCALE MEASURABILITY
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],PRECISION SCALE MEASURABILITY Measurability in digital media Measurability as a value point to digital marketers is illustrated by the following:
Analytics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],PRECISION SCALE MEASURABILITY Web analytics enables tracking the following:
Analytical verification ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],PRECISION SCALE MEASURABILITY
Online reputation management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],PRECISION SCALE MEASURABILITY
Key takeouts – Measurability in digital marketing ,[object Object],[object Object],[object Object],PRECISION SCALE MEASURABILITY
What more to watch out for ,[object Object],[object Object]
[object Object],[object Object],What more to watch out for Harvard Business Review; December 2010
An integrated approach to high-value digital marketing for B2B marketers
[object Object],A basic digital marketing process flow
[object Object],A basic digital marketing process flow (1) Understanding the presence of the brand and its competition online (2) Behavior of the target audience (3) Selecting media. Eg: An online brand audit Getting customers to the online experience. Main channels here are search, display, email Engaging customers by offering them the best possible experience. This stage is primarily content driven Presenting a compelling offer. Typical results are conversion (the next stage) or advocacy which leads back to acquisitions
Suggested reading ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
About Redigital ,[object Object],[object Object]

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How Digital Marketing Provides Precision, Scale and Measurability for B2B Marketers

  • 1. The value of Digital media to a B2B marketer
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  • 3. Web technology EVOLUTION TODAY Web technology has evolved over three stages
  • 4. The evolution of digital media - Devices EVOLUTION TODAY Devices used to access the internet have evolved as well Cloud technology (which connects servers across the world into one integrated entity, enables several, traditionally ‘non-digital’ devices like electronic weighing scales, TV’s etc… to be inter-connected
  • 5. The evolution of digital media – Marketing channels EVOLUTION TODAY The possibilities and channels available for marketers have changed as well From one way communication channels like emailers and websites, Web 2.0 opened up the possibility for powerful conversational channels like social networks, blogs and forums. However, in Web 3.0, marketers will both have the means and be forced to deliver an integrated digital brand experience to their customers across digital touch-points
  • 6. The evolution of digital media – Implications EVOLUTION TODAY Web 1.0 exposed users to a global library – information from across the world Web 2.0 meant the age of conversations – where marketers had to evolve from one-way communication to customers to engaging conversations with them Web 3.0 however, will see customers expecting marketers to continuously understand them and be relevant to them in any given context The implications for marketers have changed as well
  • 7. Example EVOLUTION TODAY Demandbase, essentially a CRM platform, connects to external industry directories and draws lead information from industry directories. Using this information, demandbase knows exactly who has come to your website and when.
  • 8. Today EVOLUTION TODAY We are here We are currently in the transition phase from Web 2.0 to Web 3.0.
  • 9. Reach of the internet EVOLUTION TODAY Total internet users: 1.97 billion Penetration: 28.7% of total population Total internet users: 825 million Penetration: 21.5% of total population Total internet users: 81 million Penetration: 6.9% of total population InternetWorldStats
  • 10. Internet access points in urban India EVOLUTION TODAY IAMAI I-Cube 2009-2010
  • 11. Usage of the internet by urban Indians EVOLUTION TODAY IAMAI I-Cube 2009-2010
  • 12. Usage of the internet by urban Indians EVOLUTION TODAY IAMAI I-Cube 2009-2010 Internet usage statistics in India show that email and information search remain top uses of the internet. These are the best platforms where B2B marketers can engage their customers, through search, display, social media, websites, advertising in email accounts, emailers and directories.
  • 13.
  • 14. The value of Digital media to a B2B marketer
  • 15. “ The value of digital marketing to a B2B marketer is about: Precision , Scale and ultimate Measurability ” Jennifer Howard; Head B2B Markets, Google
  • 16. 3 value points that Digital offers B2B Marketers Precision Scale Measurability
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  • 18. Display advertising PRECISION SCALE MEASURABILITY Display advertising is the most apparent form of digital marketing Display advertising offers marketers various formats like banners, videos, animations etc…
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  • 34. PRECISION SCALE MEASURABILITY The Texas Instruments E2E community ( http://e2e.ti.com/ ) provides a space for Engineers to discuss products, seek help from each other, get product support, network with peers etc… Influencers (top contributors) are rewarded with recognition
  • 35. PRECISION SCALE MEASURABILITY The CREE LED community ( http://www.creeledrevolution.com/ ) promotes LED lighting as a ‘brighter’ alternative to traditional fluorescent lighting, in a fun campaign called the “Revolution”
  • 36. PRECISION SCALE MEASURABILITY Clubdermaweb, a portal of courses, case studies, industry reports etc… is aimed at dermatologists (and has a significant user base of Indian dermatologists).
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  • 39. PRECISION SCALE MEASURABILITY DuPont used a campaign on ‘science stories’ in line with their branding of ‘the miracles of science’. This was a series of videos which were created and seeded in varioud portals on how DuPont products are behind several crucial products like bulletproof vests, fire fighter’s suits etc…
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  • 48. An integrated approach to high-value digital marketing for B2B marketers
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