Viva presentation v3

Clinics Appointment System (CAS)
Appointment with less hassle

Presented by Abdul Rahman A Samad

Dec 30, 2013

Interns at HealthInterface Sdn Bhd (945915-D)

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What HealthInterface Sdn Bhd Is?
A bit of backstory and how all this came to be

Presentation to Information Management Lecturers

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SMALLER PLAYERS
Serve more people.

EASIER FOR STAFFS
Better quality of life

INCREASE PRODUCTIVITY
More work – less errors

Objectives

Serving smaller market with HI’s own product
without the cost of customized software


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Problem Statements
Most clinics have Internet
BUT…

Inefficient Use of
Time

Doing things manually: Errorprone

Rely on manual appointment

More time is needed to get
appointment done.

Wrong doctor. Wrong time.
Wrong patient.


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What do I mean by error-prone?
Here’s how most private clinics are doing it.


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Manual Workflow

START

Is patient
registered?

NO

Register
Patient

YES
Update
Patient File

Choose Date


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Manual Workflow Continued
Choose
Room

Confirm
Room and
Date

END

Call or message
the doctor

Write it down on
paper and put it in
appropriate file


NO

Does the doctor
have scheduler?

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Manual Workflow Continued
YES

Ask for username and
password from the
doctor

NO

Does nurse have the
username and
password?

YES

Put it into
doctor s
scheduler

Write it down on
paper and put it in
appropriate file

END


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More Efficient Workday for Doctors and Nurses

92%
Manual Workflow


99.4%
Systemized Workflow

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Benefits of The System
LESS
Work

LESS
Headache

EASY
To use


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Features in the System

Appointment
Schedule

Teleconsultation

Email
Reminder


START

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Nurse Workflow

NO

Log In Successful?

YES

First Time Patient?

YES

Register Patient
NO

Update Patient File

Choose Date


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Nurse Workflow Continued
Choose Room

Choose Doctor

Confirm Room and Date


END

START

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Doctor Workflow

NO

Log In Successful?

YES

Check for
Appointment

Is The Date Okay?

NO

Change Date

YES

Do you want to use
Vidyo?

NO


END

YES

Open up Vidyo
Conferencing

START

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Patient Workflow
Register Through Nurse

Follow Nurse Instruction
For Appointment

Confirm Appointment
Through Email

View appointment
details?

NO

View
Appointment
Details

YES

Does doctor want to do
teleconsultation?

NO


END

YES

Run Vidyo Desktop
Conferencing in
Specified Room

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Context Diagram
The skeleton of the system


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Context Diagram
Clinics Appointment System (CAS)
• Three users: patients, doctors and
nurses

Patients

• Let’s go in deep about the
diagram
CAS
Doctors

Nurses


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Context Diagram

Patient Details

Nurse

Patients
0

Appointment Details

Clinics Appointment
System (CAS)

PatientPatient Registration
Appointment Registration
Patient Doctor Registration

Patient Room Registration
Patient Diagnosis Information

Patients Appointment Details

Doctor


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DATA

FLOW DIAGRAM


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Data Flow Diagram
Entities in the data flow:

Nurses

Patients

Doctor


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Data Flow Diagram Continued
Nurses

Patient Personal
Data
1.0
Register Patient
Information

Patient Personal
Information

Patients File


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2.0
Patient Medical
Data

Update Patient File

Patient Personal
Information

Patients File

Patient Medical Information
3.0
Patient Details


Choose Date

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Date Details

4.0
Choose Room

Date & Room Details

5.0
Choose Doctor

Date, Room & Doctor Details


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Doctor, Room &
Date Details

6.0
Confirm Doctor
Appointment Date and
Room


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7.0
Send Confirmation
Email to Patients Email

Details Confirmation

Appointment File


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8.0
Confirm
Appointment Date
In Email

Confirmation Emails


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9.0
Change Confirmation
Status In Database

Database
Confirmation

Patients

User Confirmation

8.0
Confirm
Appointment Date
In Email


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Confirmation Status

Appointment File


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Data Flow Diagram
Continued

Patients File

Patient Medical Details

Appointment File

Patient Appointment
Details

10.0
Generate Patient
Appointment Details
and Medical Diagnosis


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Patient Appointment &
Medical Details

Doctor


User

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PK

Entity Relationship Diagram

UserID

Username
Password

Only three tables

PasswordSalt
Name

•
•
•

Job

User (Staffs)
Patients
Appointment

Email

Patients

And only one defined relation (one-to-many
relation from patients to appointments)

PK

UserID

Appointment

Have

PK

FK

UserID

Username

Password

Date

PasswordSalt

ConfirmationStatus

Name

WHY?

Room

DoctorName

ICNumber
Email
PhoneNumber
MedicalInformation


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Where’s Tele-Consultation?
Good question. Here’s the answer. It DOES NOT require any
data flow and does not involve itself with context diagram.


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Portability
Export patients data with less
hassle. Mass port/export with
ease. Can join clinic group
easily for one massive patient
database. Smile.

ENTITY

RELATIONSHIP DIAGRAM

Separation of concerns
Separates staff and patients.
No extra column for staffs
when patients have new
column.

Faster
Less to go through. Less
queries to search for patients.
Computer love less queries.


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Conclusion

03
Executing this help
company to be
“knight” in the
industry. A
disruptor.

01
Finding shows
more efficiencies
for all parties

02
It should not be
just a prototype, or
just idea


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Reach Us
At Damansara

fb.my/healthinterface

@healthinterface

arahman@healthinterface.my


No. 7, Jalan Teknologi 3/4a
Nouvelle Industrial Park 2
019.224.3718

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Demo, Questions and Answers Session


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Encrypted password


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