Ebook on how to prepare a successful IT resume.

1. IT resources
A SUCCESSFUL
IT RÉSUMÉ:
Your invitation
to the interview
DOUGLAS PAULO

2. /02
INTRODUCTION
Your IT résumé makes an impression that can determine whether
or not you’ll be invited for an interview. Your goal is to develop
a powerful document that displays your accomplishments,
experience, skills, strengths, and above all, the real you.
Let’s face it, IT is a growing field, and there are lots of opportunities out there.
Professionals such as application developers, project managers, system administrators,
and business analysts are in high demand. However, if you’re unprepared, opportunities
don’t necessarily translate into a potential job for you, not to mention your dream job.
Companies are looking for the very best candidates. If the “ticket to ride” is your résumé
and you’re one of 50 candidates, your résumé needs to stand out from the crowd if you
want to be called in for an interview.
KEY HIGHLIGHTS
In this eBook, you
will learn about:
• Guidelines for writing
a professional résumé
• The type of résumé format
that is best to showcase
your experience and skills
• Fine tuning your résumé

3. /03
CONVERTING
JOB APPLICATIONS
INTO INTERVIEWS

4. CONVERTING JOB APPLICATIONS INTO INTERVIEWS /04
In order to convert any job application into an interview,
you must first tailor your résumé to the position you want.
Consider the following guidelines.
Focus. Take a moment to consider where you want your career to take you. By knowing
your end goal, you know what positions to apply for and what hiring managers to speak
with to get there. With your objective in mind, pick a focus area for your next career
move and reflect it clearly on your résumé. Make sure your résumé communicates what a
hiring manager wants to see and brands you as the perfect fit for the position you want.
Stay focused, don’t go after jobs that don’t match your objective, and don’t elaborate on
things in your résumé that aren’t going to appeal to the hiring manager.
Position yourself. Including an “objective” statement on your résumé is outdated.
Instead, use a strong positioning statement to show employers what you have to offer.
For example, “Highly accomplished web developer with more than 5 years of experience
in developing multi-platform java and .net apps.” Even if you have experience that goes
beyond IT into an area such as marketing, sales, or project management, only use those
facets that support your candidacy for the position to which you’re applying. The more
specific your brand, the better.
PICK A FOCUS AREA
FOR YOUR NEXT
CAREER MOVE AND
REFLECT IT CLEARLY
ON YOUR RÉSUMÉ.

5. /05
CONVERTING JOB APPLICATIONS INTO INTERVIEWS
Get organized. Use standard categories to organize your résumé, such as “Professional
Experience,” “Technical Profile,” “Education,” “Certifications,” and “Associations.”
Be relevant. If you’re creating a chronological résumé, the professional experience you
include should be relevant and listed in reverse chronological order. It’s appropriate to
list positions as far back as 10 years, but it’s acceptable to include more dated positions
when they may be critical to helping you obtain a certain position.
Create a summary of qualifications. If you’re a seasoned professional with a long
track record of work experience, it can be helpful to include a two- to three- sentence
summary of your experience, projects and professional skills. Make sure to tailor a
summary to each position you apply for.
Use appropriate job titles. Use job titles to highlight specific skills and responsibilities,
as well as to demonstrate your knowledge of the IT industry.
Include descriptions of previous employers. Unless a particular company is well known,
include a one-line description of its size, industry, location, and other important facts.
Never include negative information about a company, and never give your reason for
leaving an employer.

6. CONVERTING JOB APPLICATIONS INTO INTERVIEWS /06
Give synopses about each position. For each position you’ve held, create a brief
synopsis of the scope of your responsibility, using bullet points to concisely summarize
your daily tasks. Keep each description as short as possible, and avoid company-specific
terms or acronyms.
Showcase your accomplishments. Provide examples of how past initiatives led to
positive outcomes for you and your employer. Focus on your most impressive technical
projects and accomplishments. A noteworthy achievement story describes the challenges
you faced regarding internal and external forces, people, processes, materials and
more—and what actions you took to overcome those challenges. Note that this is an
opportunity to highlight the soft skills such as innovation or problem solving that you
used to ensure a good outcome. For example, instead of stating, “Oversaw prototype
design, development and implementation for cloud-based R&D database,” you should
write “Oversaw the design, development and implementation of a prototype for a cloud-based
R&D database within 14 months despite a lack of qualified personnel by training
the existing team throughout the process.”

7. /07
BY USING POWERFUL
LANGUAGE, YOU’LL
MAKE YOURSELF
MEMORABLE AND
ENHANCE YOUR
CHANCES OF BEING
CALLED FOR AN
INTERVIEW.
CONVERTING JOB APPLICATIONS INTO INTERVIEWS
Incorporate measurable results. Include how your performance improved the
organization’s bottom line, for example enhanced efficiency, faster development and
implementation time, monetary savings, etc.
Remember: accomplishments are most powerful when they’re measurable, so include
actual statistics whenever possible. For example, in the scenario above, you should state,
“This resulted in savings of over $250,000 by upskilling current personnel in-house to
meet new IT needs.”
Omit personal pronouns and use action words. Instead of writing “I developed…”
use “Developed…” In addition, it’s crucial to describe your skills, traits and experience
in the clearest and most intelligent way possible. By using powerful language, you’ll
make yourself memorable and enhance your chances of being called for an interview.
That’s why you should use action nouns and verbs, which suggest power, where possible.

8. /08
DOUBLE-CHECK
YOUR VERBIAGE
TO ENSURE YOUR
RÉSUMÉ ALWAYS
COMMUNICATES THE
RIGHT MESSAGE.
CONVERTING JOB APPLICATIONS INTO INTERVIEWS
Create a technical profile. List the methodologies, certifications, platforms, tools,
languages, and backend databases in which you’re proficient. This allows the hiring
manager to see all your core skills at a glance.
List education, certifications and associations last. Though this information is important,
it is somewhat less important than direct experience, especially in the IT field. Only list
points that are professionally relevant to the position for which you’re applying.

9. /09
ALWAYS INCLUDE
KEYWORDS—OR
BUZZWORDS—
THAT ARE USED IN
THE JOB POSTING.
CONVERTING JOB APPLICATIONS INTO INTERVIEWS
Include keywords. Your résumé may be placed in keyword-searchable databases that
use software to locate specific keywords. Always include keywords—or buzzwords—
related to the IT industry or, more importantly, that are used in the actual job posting.
An effective way of using keywords to your advantage is to organically incorporate them
into the text. This serves the double purpose of getting past the applicant tracking
system used to “match and qualify” candidates for a job, and reinforcing your value to
any human reader who sees your résumé.
For example, if the following keywords appear in the job posting:
• PROTOTYPE DEVELOPMENT
• TEAM MANAGEMENT
• COLLABORATION
• PROCESS IMPROVEMENT
A statement on your résumé might be:
Experience with effective prototype development and efficient team
management to facilitate interdepartmental collaboration resulting in
measurable process improvement.

10. /10
ASK A FRIEND OR
COLLEAGUE WITH
GOOD WRITING
SKILLS TO REVIEW
YOUR RÉSUMÉ FOR
ANY MISTAKES.
CONVERTING JOB APPLICATIONS INTO INTERVIEWS
Be truthful. False or misstated information can quickly cost you a job opportunity.
Keep it simple. Stick with a clean, elegant, and professional look. Use a single font and
font size with simple formatting that allows the hiring manager to focus on the contents
of your résumé, not its appearance. Limit your résumé to two pages and use white or off-white
paper only.
Go electronic. Employers may request your résumé in several different formats.
Although most companies will accept Microsoft® Word or .pdf versions, it’s good practice
to have a plain text (.txt or .rtf) version on hand for when you’re applying to an online
job posting.
Proofread. Read your résumé multiple times to check for accuracy, grammar, and
spelling. You can use the word and grammar correction options in your word processing
program, but be aware that software-suggested solutions aren’t always correct, especially
when it comes to grammar. Ask a friend or colleague with good writing skills to review
your résumé for any mistakes you may have missed, since even one misspelled word or
badly constructed sentence can ruin your chances of getting an interview.

11. /11
SPECIAL
CIRCUMSTANCES

12. SPECIAL CIRCUMSTANCES /12
There are many circumstances that can make it challenging
to construct a chronological résumé, for example if you are
a recent graduate, are switching careers, have gaps in your
work experience, or have held a number of temporary or
contract positions.
The good news is, however, employers today are as interested in your skill sets and
career passion, as they are in your overall experience. And résumés are changing to
focus just as much on skills as on employment history. In the following section, we’ll
give some pointers on how to create résumés under special circumstances.
RÉSUMÉS ARE
CHANGING TO
FOCUS JUST
AS MUCH ON
SKILLS AS ON
EMPLOYMENT
HISTORY.

13. SPECIAL CIRCUMSTANCES /13
IF YOU’RE AN ENTRY LEVEL
CANDIDATE WITH LITTLE EXPERIENCE
Create a functional résumé. Use a functional résumé rather than a chronological one,
listing your skills and accomplishments first and putting less emphasis on your previous
positions and dates of employment.
Use functional sections. Rather than having a section called “Work experience,”
consider using functional sections that highlight skills.
Example: “Research experience,” “Network installation skills,” or “Project management
skills.” Then list a brief work history near the end of the document.
List your technical skills/create a technical profile. The ability to use specific software
or knowledge of desirable technical processes is a great differentiator for qualified
candidates. Include a skills section that lists your software and relevant technical skills,
highlighting the platforms, languages, Database Management Systems (DBMS), and
tools you’re skilled at using.

14. Highlight relevant experience. If you lack professional experience, review the targeted
job description and pinpoint the top three to five required skills or experiences for
the role. Then consider classes you’ve taken, internships, volunteer work, and any
professional organization involvements which would demonstrate the required skills
or experience. Include these with descriptions that highlight your accomplishments.
Do your best to customize your descriptions to the position requirements.
Expand your experience through low-cost or volunteer work. If you’re new to the
IT field and concerned about a lack of experience, consider offering low-cost or pro
bono technical services to charitable organizations, friends, family, or local businesses.
Performing this type of charitable work allows you to hone your craft and simultaneously,
earn relevant experience to list on your résumé.
Pursue training. Pursue as much training as possible to get up to speed. This will help
you focus on your potential in the field, improve your ability to master challenging
concepts quickly, and enhance your motivation to succeed in the industry.
/14
DO YOUR BEST TO
CUSTOMIZE YOUR
DESCRIPTIONS
TO THE POSITION
REQUIREMENTS.
SPECIAL CIRCUMSTANCES

15. If necessary, state your objective. As stated in the previous section, including an
objective can seem outdated. However, there’s one circumstance that’s an exception:
when your objective is time-sensitive. Consider the following example of an objective
on a résumé: “Targeting internship roles in social media marketing for the fall of 2014.”
This is a targeted statement that offers the reader valuable information about your
candidacy. Avoid generic statements, such as “Looking for a role in a great company
where I can apply my educational background in a dynamic environment.” This gives
no specific goals or timing, and therefore isn’t useful information.
Include a summary of qualifications only when appropriate. Most recent graduates
don’t have enough content to justify a summary. However, if you do feel a summary is
justified, tailor it to the position you want, and include specific, helpful information.
Keep it short and to the point, and avoid generic statements and clichés.
List your education. IT professionals are less likely to have followed a traditional
educational path than their peers in other industries, but including your education is
important nonetheless for entry level candidates. Clearly list your education, including
any college degree(s), as well as important certifications and accreditations. You can also
list coursework that’s relevant to the role you’re applying for if it supports your candidacy.
/15
CLEARLY LIST
YOUR EDUCATION,
INCLUDING ANY
COLLEGE DEGREES,
CERTIFICATIONS AND
ACCREDITATIONS.
SPECIAL CIRCUMSTANCES

16. Most new graduates shouldn’t include high school graduation information after their
second year of college. The only exception would be someone who has exemplary
pre-college education that’s professionally relevant or may give an advantage in
networking with alums from a certain school.
List your GPA if you’re a recent graduate with a high GPA or a degree from a
distinguished university. Omit your GPA two years after graduation, since academic
accomplishments become less significant as your work history develops.
Include transferrable skills. Most employers are looking for basic traits of problem
solving ability, communication skills, drive, initiative, and leadership. Make sure to
highlight how your experiences have allowed you to learn or demonstrate these traits.
/16
HIGHLIGHT HOW
YOUR EXPERIENCES
HAVE ALLOWED YOU
TO DEMONSTRATE
LEADERSHIP,
COMMUNICATION
AND PROBLEM-SOLVING
SKILLS.
SPECIAL CIRCUMSTANCES

17. SPECIAL CIRCUMSTANCES /17
IF YOU’RE
CHANGING CAREERS
Consider using a functional résumé. A functional résumé allows you to highlight
transferable skills, which can be key in supporting your candidacy if you lack experience
in the IT field. Transferrable skills can be drawn from a variety of past experiences including
paid and volunteer positions, as well as life experiences, hobbies, and education.
Examples of transferrable skills are:
• communication skills (e.g. good writing, speaking, and listening skills;
skills of persuasion; diplomacy)
• interpersonal skills (e.g. cooperation, relationship-building)
• research and planning (e.g. information gathering, strategy development)
• organizational skills (e.g. attention to detail, punctuality, coordination skills)
• management skills (e.g. supervising, decision making)
• critical thinking skills (e.g. analysis, information evaluation)
Create a brief summary of qualifications. If you have a diverse track record, it can be helpful
to provide a brief overview of relevant work experience, projects, and skills. Customize your
summary to the position you want and highlight transferrable skills, as well as professional
relevance. For example, if your background is in life sciences, you’ve retrained to become
systems manager, and you’re applying for a job with a pharmaceutical company, highlight
specific experience from your life sciences career that’s relevant to the position you want.
.

18. SPECIAL CIRCUMSTANCES /18
IF YOU HAVE GAPS IN
YOUR WORK HISTORY
Create a strategic cover letter. Use your cover letter to explain how you’ve kept your
skills up to date through temporary or contract assignments, volunteer work, professional
development courses, etc.
Include a summary of qualifications. If you have enough relevant experience or
transferrable skills, include a brief summary highlighting the most notable points.
Be specific and make sure the listed information supports your candidacy.
Avoid unexplained gaps. Be sure to provide truthful accounts of any employment gaps,
either on your résumé or in your cover letter.
Remember: it’s perfectly acceptable to include volunteer work or temporary job
assignments to fill in time periods where you didn’t have consistent employment.

19. SPECIAL CIRCUMSTANCES /19
IF YOU’VE HAD SEVERAL TEMPORARY
OR CONTRACT POSITIONS
List your temporary or contract positions. List temporary or contract positions in
reverse chronological order, just as you would full-time positions. For any contract or
consulting positions you’ve held, provide a bulleted list of your most notable
projects, indicating:
• the company (or, if confidential, the type of company)
• the reason for hiring you
• the scope of the project
• your specific approach to the project
• the challenges you faced and how you addressed them
• a description of the work performed
• the benefits of your contributions to the company
List any staffing companies as employers. If you worked with a staffing company, use
its name as your employer, grouping all of your assignments together.
Include a summary of qualifications. If you’ve done many short-term assignments or
have diverse experience, include a short summary highlighting your most notable
projects and skills.

20. /20
FINE
TUNING
YOUR
RÉSUMÉ

21. FINE TUNING YOUR RÉSUMÉ /21
To make your résumé really outstanding, keep the following points in mind:
Verbiage. Use appropriate, strong language, and keep your descriptions concise and to
the point.
Highlight your qualifications objectively. Make sure your qualifications are clearly
supported by the job titles, duties, and responsibilities you list on your résumé. Focus on
valid experience, skills, and qualifications by highlighting them using strong keywords and
specific statements. Don’t exaggerate, and avoid irrelevant information. If your résumé is
light on experience, focus on gaining more as soon as possible so you can truthfully expand
on your current accomplishments.
Create a clear visible structure. Your goal is to create a résumé that allows for quick and
easy communication of your information. To this end, choose a simple structure with bullet
points and indentation as opposed to lengthy paragraphs of text.
Make sure your LinkedIn profile matches your résumé timeline. Employers may view your
LinkedIn profile, so make sure it’s professional and up to date. Include an appropriate picture,
and list only your most relevant skills. Ask your network to endorse your skills, since this can
support your candidacy. Grow your network by sending personalized invitations to key people
in your industry asking to connect. Last, but not least, ask your network for recommendations.
This provides potential employers with proof that you’re doing a good job.
DON’T EXAGGERATE,
AND AVOID
IRRELEVANT
INFORMATION.

22. CHRONOLOGICAL RÉSUMÉ SAMPLE /22
John Smith
123 Any Street
Anytown, AT 12345
Phone: (123) 456-7890
E-mail: jsmith@anymail.com
SUMMARY OF QUALIFICATIONS:
A senior level IT Professional with over eighteen years information technology experience delivering value and
efficiencies to customers. Provided solutions which include evaluation, selection, design, development, deployment
and support of several large-scale projects including in-house software applications, commercially off the shelf software
(COTS) and hardware. High level of troubleshooting skills related to application development, Microsoft based
operating systems and networking.
PROFESSIONAL EXPERIENCE:
XYZ, Inc – Anytown, AT
SENIOR CONSULTANT – July 2011 - present
• Responsibilities include design and development of SharePoint projects to achieve the customer’s goals.
• Created a mobile interface using JavaScript and HTML. This interface was used to render an existing SharePoint
custom application. This solution used the SharePoint Client Object Model to update lists data while providing a
sleek UI for accomplishing business needs.
• Configured the physical and logical extranet environment for a company extranet using SharePoint 2010. This portal
was fully branded to provide a non-SharePoint look and feel while maintaining all of SharePoint’s out-of-the-box
functionality.
SENIOR SOFTWARE ENGINEER – March 2011 - July 2011
• Responsibilities included design and development of SharePoint projects to achieve the customer’s goals.
• Added security functionality to the existing custom SharePoint connector. This connector enables Jive to use
SharePoint as a document.
• Created an export program to export SharePoint list to a CSV per the client requirement. Added custom groups and
buttons to the SharePoint 2010 ribbon bar to perform common tasks.
ABC Company, Anytown, AT
IT ARCHITECT – October 2003 - March 2011
• Responsibilities included research and implementation of new technologies for the company’s back-end systems with
focus on SharePoint solutions. Provide 3rd tier support for SharePoint. An integral member of the Global project
team to integrate Microsoft Office SharePoint Server 2007 in company systems.
• Created web parts, timer jobs and event receivers for SharePoint to meet the business need.
• Designed the technical end-to-end solution to allow external clients to complete application for services and sign
legal contracts online. This solution uses a JES infrastructure for the front end while utilizing the internal SharePoint
environment as the central data storage through the use of web services.
• Created web components that utilize SharePoint’s object model.
• Designed, built and deployed the Forms Based Authentication provider for non-Active Directory employees/
contractors for access to the company’s Intranet.
• Established and implemented application SSO from the company’s Intranet to vendor applications replacing an
archaic Lotus Notes process, which now leverages AD profile information and a portal login using SAML.
• Designed and led the creation of test and production SharePoint environments according to Microsoft
best practices.
• Managed the company’s software development group consisting of 5 developers specializing in HR and
Benefits applications
Interactive Company, Inc., Anytown, AT
IT MANAGER – June 2002 - October 2003
• Managed network operations which included Windows 2000 Enterprise servers and Windows XP Professional
workstations.
• Implemented RAS solution for office telecommuting.
• Developed and implemented desktop computing/networking standards and procedures to simplify network
environment and troubleshooting.
• Evaluated computer and network hardware, services, and software. Provided technical and financial analysis of
products and service providers.
• Created and implemented disaster recovery policies and procedures to ensure business continuity for
our clients.
• Repackaged software applications for unassisted remote installations and updates.
TECHNICAL PROFILE:
• Software: SharePoint 2013, SharePoint 2010, Microsoft Office SharePoint Server 2007, Visual Studio, SharePoint
Designer, InfoPath, Nintex Workflow, Embarcadero RapidSQL, Wise Installmaster, Wise for Windows Installer,
Microsoft TFS, Microsoft Office, Microsoft Virtual PC, Microsoft Virtual Server,
Microsoft Hyper-V, Oracle VirtualBox, Microsoft Project, Macromedia Dreamweaver, IIS, Citrix Metaframe, Adobe
Photoshop
• Languages: ASP.NET; C#.NET, VB.NET, Classic ASP, JavaScript, VBScript, Transact-SQL, XML
• Databases: SQL Server, Sybase
• Operating Systems: Windows Server
EDUCATION/CERTIFICATIONS:
Any State University, Anytown, AT – 1996
APPLIED COMPUTER SCIENCE
• Microsoft Certified Solution Developer – Web Applications
• Microsoft Certified Systems Engineer
• Citrix Certified Administrator
John Smith
123 Any Street
Anytown, AT 12345
Phone: (123) 456-7890
E-mail: jsmith@anymail.com
SUMMARY OF QUALIFICATIONS:
A senior level IT Professional with over eighteen years information technology experience delivering value and
efficiencies to customers. Provided solutions which include evaluation, selection, design, development, deployment
and support of several large-scale projects including in-house software applications, commercially off the shelf software
(COTS) and hardware. High level of troubleshooting skills related to application development, Microsoft based
operating systems and networking.
PROFESSIONAL EXPERIENCE:
XYZ, Inc – Anytown, AT
SENIOR CONSULTANT – July 2011 - present
• Responsibilities include design and development of SharePoint projects to achieve the customer’s goals.
• Created a mobile interface using JavaScript and HTML. This interface was used to render an existing SharePoint
custom application. This solution used the SharePoint Client Object Model to update lists data while providing a
sleek UI for accomplishing business needs.
• Configured the physical and logical extranet environment for a company extranet using SharePoint 2010. This portal
was fully branded to provide a non-SharePoint look and feel while maintaining all of SharePoint’s out-of-the-box
functionality.
SENIOR SOFTWARE ENGINEER – March 2011 - July 2011
• Responsibilities included design and development of SharePoint projects to achieve the customer’s goals.
• Added security functionality to the existing custom SharePoint connector. This connector enables Jive to use
SharePoint as a document.
• Created an export program to export SharePoint list to a CSV per the client requirement. Added custom groups and
buttons to the SharePoint 2010 ribbon bar to perform common tasks.
ABC Company, Anytown, AT
IT ARCHITECT – October 2003 - March 2011
• Responsibilities included research and implementation of new technologies for the company’s back-end systems with
focus on SharePoint solutions. Provide 3rd tier support for SharePoint. An integral member of the Global project
team to integrate Microsoft Office SharePoint Server 2007 in company systems.
• Created web parts, timer jobs and event receivers for SharePoint to meet the business need.
• Designed the technical end-to-end solution to allow external clients to complete application for services and sign
legal contracts online. This solution uses a JES infrastructure for the front end while utilizing the internal SharePoint
environment as the central data storage through the use of web services.
• Created web components that utilize SharePoint’s object model.
• Designed, built and deployed the Forms Based Authentication provider for non-Active Directory employees/
contractors for access to the company’s Intranet.
• Established and implemented application SSO from the company’s Intranet to vendor applications replacing an
archaic Lotus Notes process, which now leverages AD profile information and a portal login using SAML.
• Designed and led the creation of test and production SharePoint environments according to Microsoft
best practices.
• Managed the company’s software development group consisting of 5 developers specializing in HR and
Benefits applications
Interactive Company, Inc., Anytown, AT
IT MANAGER – June 2002 - October 2003
• Managed network operations which included Windows 2000 Enterprise servers and Windows XP Professional
workstations.
• Implemented RAS solution for office telecommuting.
• Developed and implemented desktop computing/networking standards and procedures to simplify network
environment and troubleshooting.
• Evaluated computer and network hardware, services, and software. Provided technical and financial analysis of
products and service providers.
• Created and implemented disaster recovery policies and procedures to ensure business continuity for
our clients.
• Repackaged software applications for unassisted remote installations and updates.
TECHNICAL PROFILE:
• Software: SharePoint 2013, SharePoint 2010, Microsoft Office SharePoint Server 2007, Visual Studio, SharePoint
Designer, InfoPath, Nintex Workflow, Embarcadero RapidSQL, Wise Installmaster, Wise for Windows Installer,
Microsoft TFS, Office, Microsoft Virtual PC, Microsoft Virtual Server,
Microsoft Hyper-V, Oracle VirtualBox, Microsoft Project, Macromedia Dreamweaver, IIS, Citrix Metaframe, Adobe
Photoshop
• Languages: ASP.NET; C#.NET, VB.NET, Classic ASP, JavaScript, VBScript, Transact-SQL, XML
• Databases: SQL Server, Sybase
• Operating Systems: Windows Server
EDUCATION/CERTIFICATIONS:
Any State University, Anytown, AT – 1996
APPLIED COMPUTER SCIENCE
• Microsoft Certified Solution Developer – Web Applications
• Microsoft Certified Systems Engineer
• Citrix Certified Administrator

23. FUNCTIONAL RÉSUMÉ SAMPLE /23
Jane Doe
124 Any Street
Anytown, AT 12345
Phone: (123) 456-7890
E-mail: jdoe@anymail.com
SUMMARY OF
QUALIFICATIONS: • Over 15 years professional IT experience
• Unique analytical strengths and ability to perform various roles within a project
and application life cycle management
• Keen ability to transition end user concepts into completed applications
• Excellent project management and data administration skills which aid in
the delivery of successful quality products to end users and offer solutions
and improvements for company revenue and best practices and standards
EXPERIENCE: Analysis
• Proficient in developing Screen Mockups, conducting Gap Analysis and Impact
Analysis, Cost Benefit Analysis, Risk Analysis.
• Experienced with Software Development Life Cycle (SDLC) and possess a
thorough understanding of various phases such as Requirement gathering/
elicitation, Analysis/Design, Development and Testing.
Project Management
• Held multiple key project manager roles for various interdepartmental projects
and software project management, including research of potential corporate
projects and initiatives.
• Led Technical review sessions with the development teams to
understand project goals.
• Developed and documented System Requirements by conducting review
sessions with clients, developers and vendor team.
• Conceptualized new applications/processes by coordinating with end users/
clients in order to create business specifications, workflow diagrams, and
delivering logical process flow.
• Provided troubleshooting and improvement processes, with the goal of
eliminating production bugs, bottlenecks, and providing users with
ease-of-use applications.
• Identified and coordinated inter-departmental/client reporting solutions.
• Managed project logs to ensure project issues were identified, documented,
tracked and closed during the project lifecycle.
Leadership and Talent Management
• Managed a diverse team of developers, functional analysts and DBA utilizing
agile development cycle in order to deliver .NET applications and processes.
• Extensive experience in gathering, managing and documenting business
and functional requirements, and communicating effectively with upper
management, developers and QA engineers.
TECHNICAL PROFILE: • Software: Visual Studio 2010, Visual Studio 2008, MS Report Builder 3.0,
Microsoft Office Suite (Excel, Access, Visio, Word, PowerPoint, MS Project),
MS.NET 4.0, C#, SharePoint, SSIS, SSRS, Noble Systems Composer X, Five9,
GEMINI, vTiger 5.3, Salesforce, NetSuite, Blackbaud Raiser’s Edge
• Databases: SQL Server 2008 and 2008 R2, SQL Server 2012, SQL Server 2000
DTS, SQL Server 2005, 2000, MySQL
EMPLOYERS: Global Solutions, Inc., Anytown, AT
A global provider of IT solutions and one of the fasting growing companies in the U.S.
Senior Business Analyst – April 2013 - present
Information Systems Manager – February 2011 - April 2013
Senior Business Analyst – May 2003 - February 2011
Healthcare ORG, Anytown, AT
A national not-for-profit organization providing specialized healthcare services.
Data Services Manager – September 1998 - February 2003
EDUCATION: Any State University, Anytown, AT – 1998
Bachelor of Science – Business Administration, Management Information Systems
Jane Doe
124 Any Street
Anytown, AT 12345
Phone: (123) 456-7890
E-mail: jdoe@anymail.com
SUMMARY OF
QUALIFICATIONS: • Over 15 years professional IT experience
• Unique analytical strengths and ability to perform various roles within a project
and application life cycle management
• Keen ability to transition end user concepts into completed applications
• Excellent project management and data administration skills which aid in
the delivery of successful quality products to end users and offer solutions
and improvements for company revenue and best practices and standards
EXPERIENCE: Analysis
• Proficient in developing Screen Mockups, conducting Gap Analysis and Impact
Analysis, Cost Benefit Analysis, Risk Analysis.
• Experienced with Software Development Life Cycle (SDLC) and possess a
thorough understanding of various phases such as Requirement gathering/
elicitation, Analysis/Design, Development and Testing.
Project Management
• Held multiple key project manager roles for various interdepartmental projects
and software project management, including research of potential corporate
projects and initiatives.
• Led Technical review sessions with the development teams to
understand project goals.
• Developed and documented System Requirements by conducting review
sessions with clients, developers and vendor team.
• Conceptualized new applications/processes by coordinating with end users/
clients in order to create business specifications, workflow diagrams, and
delivering logical process flow.
• Provided troubleshooting and improvement processes, with the goal of
eliminating production bugs, bottlenecks, and providing users with
ease-of-use applications.
• Identified and coordinated inter-departmental/client reporting solutions.
• Managed project logs to ensure project issues were identified, documented,
tracked and closed during the project lifecycle.
Leadership and Talent Management
• Managed a diverse team of developers, functional analysts and DBA utilizing
agile development cycle in order to deliver .NET applications and processes.
• Extensive experience in gathering, managing and documenting business
and functional requirements, and communicating effectively with upper
management, developers and QA engineers.
TECHNICAL PROFILE: • Software: Visual Studio 2010, Visual Studio 2008, MS Report Builder 3.0,
Microsoft Office Suite (Excel, Access, Visio, Word, PowerPoint, MS Project),
MS.NET 4.0, C#, SharePoint, SSIS, SSRS, Noble Systems Composer X, Five9,
GEMINI, vTiger 5.3, Salesforce, NetSuite, Blackbaud Raiser’s Edge
• Databases: SQL Server 2008 and 2008 R2, SQL Server 2012, SQL Server 2000
DTS, SQL Server 2005, 2000, MySQL
EMPLOYERS: Global Solutions, Inc., Anytown, AT
A global provider of IT solutions and one of the fasting growing companies in the U.S.
Senior Business Analyst – April 2013 - present
Information Systems Manager – February 2011 - April 2013
Senior Business Analyst – May 2003 - February 2011
Healthcare ORG, Anytown, AT
A national not-for-profit organization providing specialized healthcare services.
Data Services Manager – September 1998 - February 2003
EDUCATION: Any State University, Anytown, AT – 1998
Bachelor of Science – Business Administration, Management Information Systems

24. CONCLUSION /24
With the tips in this ebook and some hard work, you
have the tools to make your résumé outstanding.
And remember: by regularly updating your résumé to make sure all information is
correct and consistent, it becomes easier to project the real you—the professional you
want to put forward for a specific position—on paper, on the phone, and in person.
Sources: Kelly Career Forward – Impress with Your Résumé

25. /25
Kelly® has the connections to develop your IT career. Our customers
include 90% of Fortune 500® and 99% of Fortune 100™ companies.
We put a new employee to work every 33 seconds, and every four
minutes one gets hired full-time by a Kelly customer.
Search for jobs on our Kelly Career Network®, join our Talent Network,
or visit www.kellyservices.us/ITcareers for career insights.

26. EXIT
ABOUT THE AUTHOR
DOUGLAS PAULO is director for the Americas Information Technology (IT) product group, an IT
staffing solutions business unit of Kelly Services, Inc. He is responsible for solution development,
product strategy, pricing, brand messaging and positioning, as well as service development for
the IT product services portfolio.
Prior to joining Kelly Services in April 2012, Mr. Paulo spent 18 years with HP Enterprise Services
(formerly EDS) progressively advancing his management and leadership skills through experience in ITO & BPO
operations, business development, project and client management both domestically as well as internationally.
In his previous role, Mr. Paulo developed an offering that enabled clients to maximize return on customer value
as well as the management of the overall end-to-end customer experience.
Mr. Paulo received the Strategic Workforce Planning (SWP), Information Technology Infrastructure Library (ITIL)
Foundations and the Zachman Framework for Enterprise Architecture (ZIFA) certificates along with completing
the Cornell University—S.C. Johnson Graduate School of Management Executive Education for Product
Management. He is multilingual in English, Spanish and Portuguese.
ABOUT KELLY SERVICES®
Kelly Services, Inc. (NASDAQ: KELYA, KELYB) is a leader in providing workforce solutions. Kelly® offers a
comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary,
temporary-to-hire, and direct-hire basis. Serving clients around the globe, Kelly provided employment to
approximately 540,000 employees in 2013. Revenue in 2013 was $5.4 billion. Visit kellyservices.com and
connect with us on Facebook, LinkedIn, and Twitter. Download WorkWire™, a free iPad® app by Kelly Services.
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