U.S. Heart of Ambassador Award Nominees

1. U.S. Heart of Ambassador Award Nominees

2. Patrick Clemens
Reactive Field Service Technician,
Austin Coca-Cola Cooler Department
Location: Austin, TX
Started at Coca-Cola: I started
September 6, 1994 as a merchandiser
after honorably serving in the U.S. Army
Favorite Coke Product: Hands down,
Mexican Coca-Cola

3. What We Heard About Patrick...
Patrick learned how to be a leader and inspire
others long before he began his 20-plus
year career at Coca-Cola – first in the Boy
Scouts of America, then during Desert Storm
as an AH-64 Apache Crew Chief and Phase
Maintenance Section Sergeant in the U.S. Army.
His customers regularly acknowledge his
ethics, professionalism, and high level of
customer service. But it’s not just his
customers who benefit from his strong
commitment to his job and community.
In the past year, Patrick witnessed two
traffic accidents and provided first aid until
first responders arrived on the scene. On
a separate occasion Patrick arrived at a
customer who had just been burglarized
by an armed robber and helped secure the
location until police arrived.
“He’s one of the best
Ambassadors our company
has ever hired. He takes pride
in everything he does on and
off the clock.”

4. Q: What is your favorite part
about working at Coca-Cola?
A: Every day there’s a new challenge. I never know
where I will end up, what I will be working on, and
what problem or opportunity I get to solve. I enjoy
that I’m not in an office and that I get to make face-to-
face connections daily with our customers. I consider
our department to be on the “front lines” of our daily
competitive battle to serve the community and the
world in a positive way by providing the best quality
refreshment available.
Patrick Clemens

5. Patrick Clemens
Q: What does this
nomination mean to you?
A: This nomination means a lot. Many of my colleagues
are just as deserving, including James Svetlik who
nominated me. James is a Field Service Technician,
Safety and Ergonomics champion for our department
and a U.S. Army Veteran himself. His recognition of
my efforts is just as humbling as being given the
opportunity to meet Muhtar Kent in 2011 for saving
a life on the job. I am grateful to be a part of Austin
Coca-Cola and to serve the community daily as
part of this great team.

6. Cassandra C.
Robinson-Bacon
Principal Financial Analyst, Coca-Cola
North America Capital Management
Location: Sugar Land, TX
Started at Coca-Cola: I started at Houston’s
Minute Maid headquarters in June 1997
Favorite Coke Product: My favorites are
Coca-Cola Classic, Simply Lemonade with
Raspberry, and DASANI water

7. What We Heard About Cassandra...
Cassandra is a champion of both internal
and external engagement activities.
She regularly organizes special events
for associates, including a diversity
luncheon and multicultural food fair;
coordinates the purchase of Christmas
toys for the Minute Maid BU’s adopted
families; builds care baskets for military
soldiers; and organizes volunteers to
work with the Houston Food Bank,
Susan G. Komen’s Race for the Cure
and Habitat for Humanity.
Additionally, Cassandra helped establish a
monthly employee product sales program
that provides employees the opportunity
to purchase products at a discount.
“Cassandra’s contributions as
an Ambassador are numerous.
She goes out of her way to
make Sugar Land a great place
to work and gives back to the
community.”

8. Q: What is your favorite part
about working at Coca-Cola?
A: I’m proud to work for a world-renowned brand
with a reputation of caring about its employees
and community. Sharing happiness is not just a
slogan in a commercial or advertisement. Our
company strives to make this a tangible activity
every day.
Cassandra C. Robinson-Bacon

9. Q: What does this
nomination mean to you?
A: I am honored to be nominated, but when I
volunteer as a representative of the company, I don’t
do it for recognition or accolades. I enjoy being a
“face” of the company I love when I volunteer and
seeing the appreciation of people we encounter. And
when we organize fun activities for the employees, the
excitement in their faces makes all the planning and
work worthwhile.
Cassandra C. Robinson-Bacon

10. Amy Chrest
Facilities Manager II, Global Workplace
Strategy and Operations Team, Tampa
Field Operations
Location: Brandon, FL
Started at Coca-Cola: June 2, 2014
Favorite Coke Product: Barq’s Root Beer

11. What We Heard About Amy...
Amy has been an inspiration to those
around her and an extraordinary
Ambassador for The Coca-Cola Company
since joining the GWSO team. She has
demonstrated leadership qualities in her
role of facility manager of six separate
buildings, directing numerous renovations
and overseeing several projects, while
displaying a positive outlook and take-
charge attitude.
According to her colleagues, she’s
completed an unprecedented number
of assignments, projects and renovations
during her three years with the company –
always keeping a smile on her face and
motivating her colleagues, no matter
the obstacle.
“It’s an uplifting feeling to
know I have a true leader
that I can count on. Amy
shows the Coca-Cola spirit,
and it is infectious.”

12. Q: What is your favorite part
about working at Coca-Cola?
A: I love working with a team that is inspired and driven
to provide the best work environment for all employees.
There’s an enormous variety of daily responsibilities
to ensure we are operating our buildings in a cost-
effective manner, responding to employees’ requests,
and striving to exceed client expectations. I know I can
always reach out to any team member in the GWSO
organization to ask a question, bounce an idea around,
or just touch base to see how they are doing.
Amy Chrest

13. Q: What does this
nomination mean to you?
A: It’s an honor to be nominated for the Heart of
Ambassador award and have my efforts recognized
as extraordinary by my team and leaders. Whether I’m
working on a renovation project, meeting with service
providers, or helping my team find the best solution to a
problem, I’m always inspired to do my best. I feel I am part
of something bigger than myself, and I am always looking
for a way to make someone else’s life easier and better.
Amy Chrest