This document summarizes a presentation given at the Social Connections 14 conference in Berlin on October 16-17, 2018. The presentation discussed IBM's Collaboration Framework and customer success stories using IBM collaboration tools. Key capabilities like secure file sharing, employee engagement, skills acquisition, and transparency & quality were presented along with examples of how customers achieved outcomes in areas like productivity, workflows, and innovation. The document encourages attendees to take next steps in using IBM collaboration tools.

1. Berlin, October 16-17 2018
IBM Collaboration Framework in action:
Customer success stories
Thierry Batut, IBM Europe
@tbatut
watsonwork.me/thierry.batut@fr.ibm.com

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3. Social Connections 14 Berlin, October 16-17 2018
• IBM Collaboration Framework
• Customer stories & success
• How to use every day

4. Social Connections 14 Berlin, October 16-17 2018
Bringing the
future of work
to today.

5. Social Connections 14 Berlin, October 16-17 2018
Our Future of Work Vision
IBM Intelligent Collaboration
To make every person in your organization
work like the best, brightest, and most
connected individuals, by augmenting their
abilities with the power of Watson to drive
action-oriented outcomes.
Augmented
ntelligence
nformation
nsights
nteractionsI

6. Social Connections 14 Berlin, October 16-17 2018
Design Finance Engineering
Travel &
Transportation
Business
Requirements
Secure File
Management
Employee
Engagement
Smarter Use
of Knowledge
Improved
Workflows
Engaging
External Teams
Skills Acquisition
Unlocking
Ideas
Transparency
& Quality
Core
Capabilities
Better business outcomes are achieved by focusing on
the core capabilities you need to get the job done, and
then choosing the best tools to achieve it.

7. Social Connections 14 Berlin, October 16-17 2018
Iterative Implementation Approach
Individual Productivity Team Working Department Productivity Enterprise Transformation
Secure File
Management
Employee
Engagement
Smarter Use
of Knowledge
Improved
Workflows
Engaging
External Teams Skills Acquisition
Unlocking
Ideas
Transparency
& Quality
Tasks / Boards Conversations Content Systems of Record Voice & Video Low Code People Service
IBM Collaboration & Talent Solutions IBM Solutions3rd Party Solutions Your Existing Systems
Public Cloud Multi-tenant Hybrid Cloud Private Cloud On-Premises
ScopeCoreCapabilitiesEnablingServicesTechnology
Infra-
structure
Line of Business Outcomes Industry Outcomes
Outcomes

8. Social Connections 14 Berlin, October 16-17 2018
Individual Productivity Team Working Department Productivity Enterprise Transformation
Secure File
Management
Employee
Engagement
Smarter Use
of Knowledge
Improved
Workflows
Engaging
External Teams Skills Acquisition
Unlocking
Ideas
Transparency
& Quality
Increased
revenues &
profits
Better customer
loyalty and
retention
Improved
innovation
Better
transparency
and lower risk
in operations
Collaboration Outcomes

9. Social Connections 14 Berlin, October 16-17 2018
9
What are
Core
Capabilities?
Secure File
Management
Employee
Engagement
Smarter Use
of Knowledge
Improved
Workflows
Engaging
External Teams
Skills Acquisition
Unlocking
Ideas
Transparency
& Quality

10. Social Connections 14 Berlin, October 16-17 2018
The Future of Work is built on Core Capabilities
10
Secure File
Management
Go beyond
sending and
storing files by
email.
Let your
colleagues
find content
you provide
without
needing to ask
you.
Employee
Engagement
Smarter Use
of Knowledge
Improved
Workflows
Engaging
External
Teams
Skills Acquisition
Unlocking
Ideas
Transparency
& Quality
Share
information
freely in the
organization.
Encourage
feedback,
input, revision
and
development -
use the
collective
knowledge.
Make all the
sources of
knowledge in
your
organization
available.
Add
Augmented
Intelligence to
help locate key
expertise.
Work flows
throughout the
organization -
through email,
files,
comments,
notifications.
Connect and
interconnect
your workflows
to improve
efficiency.
Blur the barrier
between your
organization
and your
customers and
suppliers.
Be partners,
be agile and
put your best
people
forward. Drive
engagement.
Constantly
invest in your
skills.
Make it easy
to find, acquire
and share new
skills and
develop new
ideas and
approaches.
Innovate
through
knowledge.
Have a startup
culture where
ideas are
nurtured
through open
exchange,
development
and revision.
Everyone has
a part to play
in unlocking
ideas.
Transparency
lowers risk and
raises
engagement.
Staff feel
involved and
valued leading
to better
quality in every
interaction.
Better quality
drives better
outcomes.
PEOPLE – COGNITIVE - INNOVATION

11. Social Connections 14 Berlin, October 16-17 2018
Secure File Sharing Outcomes
• Let your colleagues find content you provide without needing
to ask you
• As a user I want to edit and co-create with my colleagues
• As a user I want to control where to share with Teams or with
External
• As a user I want to easily Search, Comments, Tag and Sync
from any device
• As a user I do have a secured backup
• One single secure location for all file types & uses
Secure File
Management
Individual
Productivity Team Working
Department
Productivity
Enterprise
Transformation
Example:
SIKAConnect - Smart FILE Sharing

12. Social Connections 14 Berlin, October 16-17 2018
Secure File Sharing Outcomes
• Let your colleagues find content you provide without needing
to ask you
• As a user I want to edit and co-create with my colleagues
• As a user I want to control where to share with Teams or with
External
• As a user I want to easily Search, Comments, Tag and Sync
from any device
• As a user I do have a secured backup
• One single secure location for all file types & uses
Secure File
Management
Individual
Productivity Team Working
Department
Productivity
Enterprise
Transformation
Example:
United Nations – Install Connections Sync
and move away from Google or Dropbox

13. Social Connections 14 Berlin, October 16-17 2018
Secure File Sharing Outcomes
• Let your colleagues find content you provide without needing
to ask you
• As a user I want to edit and co-create with my colleagues
• As a user I want to control where to share with Teams or with
External
• As a user I want to easily Search, Comments, Tag and Sync
from any device
• As a user I do have a secured backup
• One single secure location for all file types & uses
Secure File
Management
Individual
Productivity Team Working
Department
Productivity
Enterprise
Transformation
Unique from IBM:
No confusion, No Duplication
Social from Design
11
1.4 Share to a community or other team s
In Connections, a single document instance can be
shared with any number of individuals AND
communities
In S
rep
Everyone gets a
pointer to the file

14. Social Connections 14 Berlin, October 16-17 2018
Employee Engagement Outcomes
• Encourage feedback, input, revision and development - use the
collective knowledge
• Deliver personalized Content, Insight and Applications
• Use the social features with comments, view counts and
“likes” to gauge sentiment from readers
• Self Service for Community manager. Simple way to
communicate at Department Level
• Leverage News and Content Important to Me
Employee
Engagement
Individual
Productivity Team Working
Department
Productivity
Enterprise
Transformation
Example:
“At Sparda-Bank Munich, our digital hub is
helping us become the agile, powerful,
service-oriented bank of the future.”

15. Social Connections 14 Berlin, October 16-17 2018
Employee Engagement Outcomes
• Encourage feedback, input, revision and development - use the
collective knowledge
• Deliver personalized Content, Insight and Applications
• Use the social features with comments, view counts and
“likes” to gauge sentiment from readers
• Self Service for Community manager. Simple way to
communicate at Department Level
• Leverage News and Content Important to Me
Employee
Engagement
Individual
Productivity Team Working
Department
Productivity
Enterprise
Transformation
Unique from IBM:
“With intelligence layered into the experience,
information is prioritized, surfacing the most
important, timely information on an individual level.”

16. Social Connections 14 Berlin, October 16-17 2018
Smarter Use of Knowledge Outcomes
• Make all the sources of knowledge in your organization
available
• Instant viewing of documentation, no downloading
• Traditional and/or outdated policies are forced to evolve
• Reduce bureaucracy - Increase productivity
• Add Augmented Intelligence to help locate key expertise
Smarter Use
of Knowledge
Individual
Productivity Team Working
Department
Productivity
Enterprise
Transformation
Example from Arendal:
“We are talking about work culture evolution
for all levels in the organization.”

17. Social Connections 14 Berlin, October 16-17 2018
Smarter Use
of Knowledge
Individual
Productivity Team Working
Department
Productivity
Enterprise
Transformation
Example:
Sercomtel reduces information search times
by 50% to reduce call wait times in the contact
center
Smarter Use of Knowledge Outcomes
• Make all the sources of knowledge in your organization
available
• Instant viewing of documentation, no downloading
• Traditional and/or outdated policies are forced to evolve
• Reduce bureaucracy - Increase productivity
• Add Augmented Intelligence to help locate key expertise

18. Social Connections 14 Berlin, October 16-17 2018
Improved Workflows Outcomes
• Work flows throughout the organization - through email, files,
comments, notifications
• Connect and interconnect your workflows to improve efficiency
• Workflow Activity template are perfect to speed and keep track
for reuse
• Add Augmented Intelligence to help focus on resolution
Improved
Workflows
Individual
Productivity Team Working
Department
Productivity
Enterprise
Transformation
Example at Atlas in Poland:
Social project management, across 22 different
companies leads to 3M savings the first year and
increases time to market of new products.

19. Social Connections 14 Berlin, October 16-17 2018
Improved Workflows Outcomes
• Work flows throughout the organization - through email, files,
comments, notifications
• Connect and interconnect your workflows to improve efficiency
• Workflow Activity template are perfect to speed and keep track
for reuse
• Add Augmented Intelligence to help focus on resolution
Improved
Workflows
Individual
Productivity Team Working
Department
Productivity
Enterprise
Transformation
Unique from IBM:
Resolution Room leverage AI from Watson.
Less mail, fewer phone calls, and faster response,
engage the right people, reduce process escapes

20. Social Connections 14 Berlin, October 16-17 2018
Engaging External Teams Outcomes
• Blur the barrier between your organization and your customers
and suppliers
• Be partners, be agile and put your best people forward. Drive
engagement
• Confidential information can be shared securely
• Increases planning and implementation efficiency as well as
reliability by replacing manual processes with system-driven
workflows
• Speeds up processes through easy interaction and
communication between all parties involved
Engaging
External Teams
Individual
Productivity Team Working
Department
Productivity
Enterprise
Transformation
Example:
New IBM Collaboration Solutions Extranet

21. Social Connections 14 Berlin, October 16-17 2018
Engaging External Teams Outcomes
• Blur the barrier between your organization and your customers
and suppliers
• Be partners, be agile and put your best people forward. Drive
engagement
• Confidential information can be shared securely
• Increases planning and implementation efficiency as well as
reliability by replacing manual processes with system-driven
workflows
• Speeds up processes through easy interaction and
communication between all parties involved
Engaging
External Teams
Individual
Productivity Team Working
Department
Productivity
Enterprise
Transformation
Unique from IBM:
Watson Workspace is designed from the start to
work with External.

22. Social Connections 14 Berlin, October 16-17 2018
Skills Acquisition Outcomes
• Constantly invest in your skills
• Make it easy to find, acquire and share new skills and develop
new ideas and approaches. Innovate through knowledge
• Boosting performance with a shared platform
• Social Learning connects the trainee with the trainer
• Support live discussions with the trainer
• A 25% increase in driving efficiencies across HR processes
including onboarding, training, administration, and
retaining employees.
Skills Acquisition
Individual
Productivity Team Working
Department
Productivity
Enterprise
Transformation
Example from IBM:
New2BLUE program helps the adoption and
learning for new employees. IBM realized
tremendous cost savings in the form of turnover
avoidance and faster productivity.

23. Social Connections 14 Berlin, October 16-17 2018
Unlocking Ideas Outcomes
Unlocking
Ideas
Individual
Productivity Team Working
Department
Productivity
Enterprise
Transformation
Example from #Domino2025 Jam:
640 participants
720 ideas, 882 comments
8,367 votes - All in 60 hours
• Have a startup culture where ideas are nurtured through open
exchange, development and revision.
• Everyone has a part to play in unlocking ideas.
• Boosting ideation with a shared platform
• Ideation is perfect to manage events agenda, topics selection
and providing Smart Idea for next event.
• Enabling to implement business-critical transformations in
practices and procedures.

24. Social Connections 14 Berlin, October 16-17 2018
Transparency & Quality Outcomes
• Transparency lowers risk and raises engagement.
• Staff feel involved and valued leading to better quality in every
interaction.
• Better quality drives better outcomes.
• Transformation in practices and procedures.
Transparency
& Quality
Individual
Productivity Team Working
Department
Productivity
Enterprise
Transformation
Example from BOSCH:
Bosch Connect is the central platform for Social
Interaction between 300.000 associates.

25. Social Connections 14 Berlin, October 16-17 2018
Client Success
IBM is maintaining focus on customers and
listening to success and satisfaction.
Many events are organized around the world. It
could worldwide events like IBM Think 2018,
European event like ENGAGE or SocialConnections
or local in country event like DNUG.
Customers are invited to share new ideas and
engage in valuable conversations with IBM
leadership and community enthusiasts who are
just as passionate as you.

26. Social Connections 14 Berlin, October 16-17 2018
Banking and Finance Education Healthcare Retail, Travel and transportationTelco
Manufacturing and EngineeringServices Government
Collaboration Projects and Adoption Success

27. Social Connections 14 Berlin, October 16-17 2018
Banking and Finance Retail, Travel and transportationTelco
Manufacturing and EngineeringServices
Only for 2018 Events
IBM Think, SocialConnections, Engage, DNUG, …
Education
Government

28. Social Connections 14 Berlin, October 16-17 2018
• IBM Collaboration Framework
• Customer stories & success
• How to use every day
1: Assess your journey
2: Better conversation with business
owners
3: Reuse and share

29. Social Connections 14 Berlin, October 16-17 2018
Department
Productivity
We all interact and collaborate
at different levels in our
organizations.
30
Team WorkingIndividual
Productivity
Enterprise
Transformation

30. Iterative Implementation Approach
Individual Productivity Team Working Department Productivity Enterprise Transformation
Secure File
Management
Employee
Engagement
Smarter Use
of Knowledge
Improved
Workflows
Engaging
External Teams
Skills Acquisition
Unlocking
Ideas
Transparency
& Quality
Tasks / Boards Conversations Content Systems of Record Voice & Video Low Code People Service
IBM Collaboration & Talent Solutions IBM Solutions3rd Party Solutions Your Existing Systems
Public Cloud Multi-tenant Hybrid Cloud Private Cloud On-Premises
ScopeCoreCapabilitiesEnablingServicesTechnology
Infra-
structure
Line of Business Outcomes Industry Outcomes
Outcomes

31. Social Connections 14 Berlin, October 16-17 2018
Public Cloud Multi-tenant Hybrid Cloud Private Cloud On-Premises
Infra-
structure
Individual Productivity Team Working Department Productivity Enterprise Transformation
Line of Business Outcomes Industry Outcomes
OutcomesScope
Google Apps
IBM
Microsoft 365
Vertical
Line of Business
Solutions
CoreCapabilitiesTools
Secure File
Management
Employee
Engagement
Smarter Use
of Knowledge
Improved
Workflows
Engaging
External Teams
Skills Acquisition
Unlocking
Ideas
Transparency
& Quality

32. Social Connections 14 Berlin, October 16-17 2018
Take the next step
33
Get a trial account of
IBM Connections
Cloud & integrate it
with your desktop
productivity tools.
Take the challenge -
Use Watson
Workspace instead
of email & meetings.
Share your story
Could be internal
Should be external
Use the IBM
Collaboration
Framework to assess
your Connections
deployment and
document use case
for Line of Business.

33. Social Connections 14 Berlin, October 16-17 2018
IBM ICS is shaping the future of work with
intelligent workstream collaboration.

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GOLD SPONSORS
BRONZE SPONSORS
SILVER SPONSORS
SPEEDSPONSORING BEER SPONSOR