Presentation that I gave at the Design and Emotion 2008 conference in Hong Kong. May be hard to understand from the slides alone... I'll try to add speech when I can. Content was from my thesis paper that I wrote for my Master of Interaction Design degree at Carnegie Mellon University. More info can be found on my website at www.thinkcarrie.com
35. PHYSICAL bedside hub nurse’s bedside hub hallwa
EVIDENCE nurse’s station station palm pilot
display displays
dooside display
stockroom display
PATIENT request leg sees that request request acknowledgement is shown
ACTIONS
service blueprinting
exerciser on hub has been
broadcast
wait
on bedside hub
wait
line of interaction
ONSTAGE
CONTACT
PERSON
line of visibility
BACKSTAGE nurse sees nurse
CONTACT request on storag
PERSON nurse’s station
display, presses
request on
screen
line of internal interaction
SUPPORT request is request is request status
PROCESS displayed in all put onto the is changed on
displays on the nurse’s palm all displays to
ward’s floor pilot (by elec. indicate nurse’s
ID tag) acknowledgem’t
36. how can we come up
with a new service
design language?
37. can we learn from the way
music creates emotion?