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THE WEB
BEYOND RECTANGLES
Michelle Berryman, Director of Experience Design
Zach Pousman, Director of Strategy

#webafternoon

©2013 THINK (@thinkinc)
THE WEB TODAY IS NEARLY
ALWAYS ON A RECTANGLE.
OFTEN, A HANDHELD RECTANGLE.
#webafternoon

©2013 THINK (@thinkinc)
TODAY’S LIVING ROOM IS FULL
OF RECTANGLES TOO.
#webafternoon

©2013 THINK (@thinkinc)
THE WEB BEYOND RECTANGLES
GOES BY MANY NAMES.

GOOGLE TRENDS DATA

2005

2007

2009

AMBIENT COMPUTING

2011

2013

CONNECTED COMPUTING

AMBIENT INTELLIGENCE
INTERNET OF THINGS
UBIQUITOUS COMPUTING (UBICOMP)

#webafternoon

©2013 THINK (@thinkinc)
IMAGE CREDIT: INTEL (2012 DATA)

BY 2020
4 BILLION PEOPLE & 40+ BILLION
DEVICES WILL BE CONNECTED
TO THE INTERNET.
#webafternoon

©2013 THINK (@thinkinc)
IMAGE CREDIT: INFO.NL
HTTP://WWW.SLIDESHARE.NET/ISKANDER/IOT-AS-DESIGN-MATERIAL-IOTEVENT

BEYOND BEING EVERYWHERE,
THE NEW WEB IS PERSONALIZED
& DENSE WITH SIGNALS
#webafternoon

©2013 THINK (@thinkinc)
IMAGE CREDIT: ACM / GREGORY ABOWD
HTTP://UBICOMP.CC.GATECH.EDU/PAPERS/WHATSNEXT-UBICOMP2012.PDF

1991

2012

SO MUCH OF HCI RESEARCH HAS
BEEN INFLUENCED BY UBICOMP
THAT THEY ARE NOW LOOKING
FOR A NEW IDENTITY...
#webafternoon

©2013 THINK (@thinkinc)
“ WE TEND TO

OVERESTIMATE THE
EFFECT OF A
TECHNOLOGY IN THE
SHORT RUN AND
UNDERESTIMATE THE
EFFECT IN THE LONG RUN.”
- AMARA’S LAW

#webafternoon

©2013 THINK (@thinkinc)
LOTS AND LOTS OF EXAMPLES
IMAGE CREDITS: POSTSCAPES.COM

#webafternoon

©2013 THINK (@thinkinc)
NEW DESIGN SPACES
HUMAN DESIRES (STILL) TRUMP
TECHNOLOGY
REMOTE CONTROL & WINDOW ON
THE WORLD
DASHBOARDS
ORCHESTRATE EXPERIENCES,
WITHOUT FULL CONTROL
NEW WORK PRACTICES
#webafternoon

©2013 THINK (@thinkinc)
IMAGE CREDIT: WENDY JU ET AL
HTTP://DL.ACM.ORG/AUTHORIZE?962461

WEB SITES AND APPS TODAY ARE ABOUT FOCUS,
NOT AMBIENCE AND AUTOMATION.
#webafternoon

©2013 THINK (@thinkinc)
IMAGE CREDIT: WENDY JU ET AL
HTTP://DL.ACM.ORG/AUTHORIZE?962461

explicit interaction

implicit interaction

WEB SITES AND APPS TODAY ARE ABOUT FOCUS,
NOT AMBIENCE AND AUTOMATION.
#webafternoon

©2013 THINK (@thinkinc)
PROJECT CREDIT: ERIK DE NIJS
HTTP://WWW.WIRED.COM/
BEYOND_THE_BEYOND/2008/06/ERIK-DE-NIJS-YO/

THE TECHNOLOGY WILL COME.
BUT HUMAN DESIRES, NEEDS,
CULTURES AND TRENDS WILL
CONTROL THE EVOLUTION.
#webafternoon

©2013 THINK (@thinkinc)
NEST

LOCKITRON

ZIPCAR

DESIGN FOR THE ‘REMOTE CONTROL’
VIEW OF MOBILE COMPUTING
#webafternoon

©2013 THINK (@thinkinc)
WAZE

MOVES

FLOCK

THINK ‘WINDOWS’ NOT JUST REMOTE
CONTROL. PASSIVE DATA COLLECTION AND
IMPLICIT INTERACTION.
#webafternoon

©2013 THINK (@thinkinc)
PROJECT CREDIT: TOM KLINKOWSTEIN
HTTP://WWW.MEDIAA.COM/INDEX.PHP?
OPTION=PROJECT&ID=26

USE THE ECOSYSTEM,
DON’T FIGHT IT. ORCHESTRATE
INTERACTIONS, SINCE YOU WON’T BE
ABLE TO DESIGN EVERY MOMENT.
#webafternoon

©2013 THINK (@thinkinc)
PHOTO CREDIT: UX MAGAZINE /
AVI ITZKOVITCH
HTTP://UXMAG.COM/ARTICLES/THE-INTERNETOF-THINGS-AND-THE-MYTHICAL-SMART-FRIDGE

CLARITY IS HARD TO MAINTAIN AS
THE SOUP OF DEVICES, PLATFORMS,
SERVICES AND APIS INTERACT.
#webafternoon

©2013 THINK (@thinkinc)
Consolidated but
flexible views

Splintered
experiences

VOLUMES OF DATA MEANS
VISUALIZATION.
trying to work through
that dashboards
opportunity / design space.

DESIGN THE RIGHT LAYERS OF
ABSTRACTIONS TO AVOID
‘DASHBOARD OVERLOAD.’
#webafternoon

©2013 THINK (@thinkinc)
AGENCIES AND COMPANIES NEED
TO ORGANIZE TO BRING
TECHNOLOGY ‘UP’ IN THE PROCESS.
NOT JUST IMPLEMENTERS!
#webafternoon

©2013 THINK (@thinkinc)
Conclusions
DESIGNERS CAN’T
CONTROL EVERYTHING.
EMBRACE THE SOUP!
DESIGN-THINKING CAN
HELP FIND NEW
UTILITY... AND EVEN
NEW BUSINESSES
THE BEST WAY TO
PREDICT THE FUTURE IS
TO INVENT IT.
#webafternoon

©2013 THINK (@thinkinc)
THANK YOU
Michelle Berryman, Director of Experience Design
@micberryman
Zach Pousman, Director of Strategy
@thinky

#webafternoon

©2013 THINK (@thinkinc)

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The Web Beyond Rectangles (Ubicomp & The Internet of Things)

  • 1. THE WEB BEYOND RECTANGLES Michelle Berryman, Director of Experience Design Zach Pousman, Director of Strategy #webafternoon ©2013 THINK (@thinkinc)
  • 2. THE WEB TODAY IS NEARLY ALWAYS ON A RECTANGLE. OFTEN, A HANDHELD RECTANGLE. #webafternoon ©2013 THINK (@thinkinc)
  • 3. TODAY’S LIVING ROOM IS FULL OF RECTANGLES TOO. #webafternoon ©2013 THINK (@thinkinc)
  • 4. THE WEB BEYOND RECTANGLES GOES BY MANY NAMES. GOOGLE TRENDS DATA 2005 2007 2009 AMBIENT COMPUTING 2011 2013 CONNECTED COMPUTING AMBIENT INTELLIGENCE INTERNET OF THINGS UBIQUITOUS COMPUTING (UBICOMP) #webafternoon ©2013 THINK (@thinkinc)
  • 5. IMAGE CREDIT: INTEL (2012 DATA) BY 2020 4 BILLION PEOPLE & 40+ BILLION DEVICES WILL BE CONNECTED TO THE INTERNET. #webafternoon ©2013 THINK (@thinkinc)
  • 6. IMAGE CREDIT: INFO.NL HTTP://WWW.SLIDESHARE.NET/ISKANDER/IOT-AS-DESIGN-MATERIAL-IOTEVENT BEYOND BEING EVERYWHERE, THE NEW WEB IS PERSONALIZED & DENSE WITH SIGNALS #webafternoon ©2013 THINK (@thinkinc)
  • 7. IMAGE CREDIT: ACM / GREGORY ABOWD HTTP://UBICOMP.CC.GATECH.EDU/PAPERS/WHATSNEXT-UBICOMP2012.PDF 1991 2012 SO MUCH OF HCI RESEARCH HAS BEEN INFLUENCED BY UBICOMP THAT THEY ARE NOW LOOKING FOR A NEW IDENTITY... #webafternoon ©2013 THINK (@thinkinc)
  • 8. “ WE TEND TO OVERESTIMATE THE EFFECT OF A TECHNOLOGY IN THE SHORT RUN AND UNDERESTIMATE THE EFFECT IN THE LONG RUN.” - AMARA’S LAW #webafternoon ©2013 THINK (@thinkinc)
  • 9. LOTS AND LOTS OF EXAMPLES IMAGE CREDITS: POSTSCAPES.COM #webafternoon ©2013 THINK (@thinkinc)
  • 10. NEW DESIGN SPACES HUMAN DESIRES (STILL) TRUMP TECHNOLOGY REMOTE CONTROL & WINDOW ON THE WORLD DASHBOARDS ORCHESTRATE EXPERIENCES, WITHOUT FULL CONTROL NEW WORK PRACTICES #webafternoon ©2013 THINK (@thinkinc)
  • 11. IMAGE CREDIT: WENDY JU ET AL HTTP://DL.ACM.ORG/AUTHORIZE?962461 WEB SITES AND APPS TODAY ARE ABOUT FOCUS, NOT AMBIENCE AND AUTOMATION. #webafternoon ©2013 THINK (@thinkinc)
  • 12. IMAGE CREDIT: WENDY JU ET AL HTTP://DL.ACM.ORG/AUTHORIZE?962461 explicit interaction implicit interaction WEB SITES AND APPS TODAY ARE ABOUT FOCUS, NOT AMBIENCE AND AUTOMATION. #webafternoon ©2013 THINK (@thinkinc)
  • 13. PROJECT CREDIT: ERIK DE NIJS HTTP://WWW.WIRED.COM/ BEYOND_THE_BEYOND/2008/06/ERIK-DE-NIJS-YO/ THE TECHNOLOGY WILL COME. BUT HUMAN DESIRES, NEEDS, CULTURES AND TRENDS WILL CONTROL THE EVOLUTION. #webafternoon ©2013 THINK (@thinkinc)
  • 14. NEST LOCKITRON ZIPCAR DESIGN FOR THE ‘REMOTE CONTROL’ VIEW OF MOBILE COMPUTING #webafternoon ©2013 THINK (@thinkinc)
  • 15. WAZE MOVES FLOCK THINK ‘WINDOWS’ NOT JUST REMOTE CONTROL. PASSIVE DATA COLLECTION AND IMPLICIT INTERACTION. #webafternoon ©2013 THINK (@thinkinc)
  • 16. PROJECT CREDIT: TOM KLINKOWSTEIN HTTP://WWW.MEDIAA.COM/INDEX.PHP? OPTION=PROJECT&ID=26 USE THE ECOSYSTEM, DON’T FIGHT IT. ORCHESTRATE INTERACTIONS, SINCE YOU WON’T BE ABLE TO DESIGN EVERY MOMENT. #webafternoon ©2013 THINK (@thinkinc)
  • 17. PHOTO CREDIT: UX MAGAZINE / AVI ITZKOVITCH HTTP://UXMAG.COM/ARTICLES/THE-INTERNETOF-THINGS-AND-THE-MYTHICAL-SMART-FRIDGE CLARITY IS HARD TO MAINTAIN AS THE SOUP OF DEVICES, PLATFORMS, SERVICES AND APIS INTERACT. #webafternoon ©2013 THINK (@thinkinc)
  • 18. Consolidated but flexible views Splintered experiences VOLUMES OF DATA MEANS VISUALIZATION. trying to work through that dashboards opportunity / design space. DESIGN THE RIGHT LAYERS OF ABSTRACTIONS TO AVOID ‘DASHBOARD OVERLOAD.’ #webafternoon ©2013 THINK (@thinkinc)
  • 19. AGENCIES AND COMPANIES NEED TO ORGANIZE TO BRING TECHNOLOGY ‘UP’ IN THE PROCESS. NOT JUST IMPLEMENTERS! #webafternoon ©2013 THINK (@thinkinc)
  • 20. Conclusions DESIGNERS CAN’T CONTROL EVERYTHING. EMBRACE THE SOUP! DESIGN-THINKING CAN HELP FIND NEW UTILITY... AND EVEN NEW BUSINESSES THE BEST WAY TO PREDICT THE FUTURE IS TO INVENT IT. #webafternoon ©2013 THINK (@thinkinc)
  • 21. THANK YOU Michelle Berryman, Director of Experience Design @micberryman Zach Pousman, Director of Strategy @thinky #webafternoon ©2013 THINK (@thinkinc)