The National Health Service (NHS) in the UK deployed QlikView BI to standardize reporting across 38 separate Trust organizations and identify over €42 million in procurement savings over 2 years. QlikView allowed NHS to automatically consolidate financial and purchasing data from different systems into easy-to-understand reports and dashboards. Training on QlikView took only 2 hours due to its simplicity, and users regularly accessed the tool to improve procurement processes and decision making.

1. QlikView | Customer Success Story | National Health Service (NHS)
NHS Procurement Solution Overview
Hub takes innovation National Health Service (NHS)
Publicly funded healthcare system in
England serving more than 60 million
lead with 12 week people while employing 1.5 million with a
budget of €115 billion
QlikView BI project Industry
Healthcare
“
Function
Supply Chain, Finance
One of the product’s strongest selling points internally, is exactly
Geography
the reason we chose QlikView above any of the alternatives – its United Kingdom
simplicity. Training can be done en-masse in a two hour session,
”
Challenges
and because people understand it, they use it regularly. • Achieve standard approach to
consolidate data from multiple financial
and purchasing systems throughout the
Jan Nangle, Information Service Manager
Trust sponsor bodies
North West NHS Collaborative Procurement Hub
• Identify areas across trust network to
reduce contract spend as part of supply
chain excellence program within the
The North West NHS Collaborative format and present financial data from CPH
Procurement Hub (NWCPH) celebrates many applications throughout its 38
Solution
the results of the highly successful separate Trust sponsor bodies managing
The North West NHS Collaborative
Business Intelligence integration project more than €1.5 billion in annual spend. Procurement Hub (NWCPH) deployed
using QlikTech’s QlikView. The applica- QlikView to 70 users across hub
tion has already succeeded in saving Jan Nangle, Information Service category managers and Trust body
many hours of management time, and Manager at the Procurement Hub, stakeholders in less than 12 weeks. With
raising the profile of the North West commented, “The project itself actually QlikView, NWCPH is now able to monitor
benefits, spend and cost analysis,
Collaborative Procurement Hub with took under 12 weeks, less time than
supplier and purchaser performance
both the hospital Trust bodies and was agreed, and it came in absolutely and category management – all focused
throughout the National Health Service on budget, with no need for extensions on reducing procurement costs. With
(NHS) for its innovative approach. of any sort. This is rare for any sort of QlikView Server (64-bit) and Publisher,
project, but for a BI project, it’s a great NWCPH easily aggregates and manages
result. We currently have more than 70 the data volume across the systems
licenses of different sorts. These allow within the Hub and its network of Trust
bodies.
developers, category managers, and
Trust stakeholders to access QlikView Benefits
and get the intelligence they need to • Garnered €42 million in procurement
undertake their jobs more effectively, cost savings over 2 years for North
whilst improving the overall perfor- West Collaborative Hub that manages
mance of the Hub.” €1.5 billion in spend
• Improved Hub performance by
delivering insights into data
Previously, all financial data was
• Saved hours of management time in
handled manually. The process was reporting and analysis
undertaken annually for the primary • Delivered project ahead of time and on
reports for the North West Collabora- budget
tion Hub, and on an ad-hoc basis by
The challenge for NWCPH was to the Hub’s category managers when they
QlikTech Partner
Qlick-iT
achieve a standard approach to collate needed any specific information. At
and consolidate data from multiple fi- best, this all took several weeks, and by
nancial and purchasing systems and turn the time all the data was in, it was usu-
it into useful management information. ally out of date.
QlikTech partner, Qlick-iT, implemented
analytics tool QlikView, to enable the Since implementation, the Hub has been
Hub to automatically pull together, rolling out the data feeds to and from

2. QlikView | Customer Success Story | National Health Service (NHS)
the Trusts and developing the applica- Cheshire and Mersey areas were added
tion to include additional data analysis to its remit, and it is currently in the
and giving access to both Hub employ- process of adding the Cumbria and Lan-
ees and Trust employees as well. With cashire Trusts. QlikView and Qlick-iT
QlikView, both the Hub and individual has smoothed this process by simplify-
Trusts can see the same information, ing and speeding up the integration of
12 weeks to
and the flexible drill down functional- data from the Trusts into the Hub.
ity allows complete interrogation of the deploy application
data. This helps drive process improve- QlikView has also helped grow cross
ments, monitor contract compliance trust and inter-hub communication and
with visibility of supplier spend, and collaboration. By providing a common
build relationships with an improved tool for communication in a common
understanding of the whole procure- format, Primary Care Trusts have already
ment process. suggested benchmarking against each
other to help improve performance and
According to Nangle, the combination establish best practices across each Trust. Return
of Qlick-iT Consultancy and QlikView €42 million in procurement
flexibility, have provided the Hub with In turn, this cross-Trust activity has savings over 2 years
much greater functionality than initially extended the value and the profile of the
expected. “We originally came across Hub to each of these sponsors like never (ComputerWeekly.com, “North
QlikView in other organizations, and before and actually helped justify the West NHS trusts save £33m in two
saw that it handled exactly what we Hub’s existence even further. According years with business intelligence”,
wanted - benefits reporting and cost to Nangle, this project is viewed as not August 2007)
analysis - relatively easily. Since then just innovative within the Trusts, but Investment
we’ve developed its use for the NHS to is actually considered to be leading the
include additional analysis of the suppli- way for future NHS management intel-
er database and purchaser hierarchies. ligence across the UK. session, and because people understand
By being able to include this level of it, they use it regularly. If we’d chosen
data, we have managed to give ourselves “In the NHS, there is an almost over- an alternative BI solution, there’s every
a level of insight into potential scales whelming amount of data around, but chance its complexity would have
of economy that has not been available very little information. People look to scared people off, and it never would
before. This is an invaluable ability for the Hubs to guide them around this have been used properly. This is far
an organization that’s entire existence is issue, and QlikView and Qlick-iT has from the case with QlikView, where
based on reducing costs through given us a tool to do this with,” she said. people are constantly asking me for
purchasing in bulk.” more and more applications.”
Nangle believes that simplicity is at
The implementation also has helped the heart of the Hubs success with BI. “It’s clear that we haven’t yet scratched
the organization in other unexpected “One of the product’s strongest selling the surface of what we can do with this
ways. For some time now, the North points internally, is exactly the reason software. I can quite easily see us doing
West Collaboration Procurement Hub we chose QlikView above any of the a lot more with this and sharing even
has been growing to incorporate a wider alternatives – its simplicity. Training more information in six months time,”
geographical area. Most recently the can be done en-masse in a two hour she concluded.
“ The project itself actually took under 12 weeks,
less time than was agreed, and it came in absolutely
on budget, with no need for extensions of any sort.
This is rare for any sort of project, but for a BI
”
project, it’s a great result.
Jan Nangle, Information Service Manager
North West NHS Collaborative Procurement Hub
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