Find out what sets Time Conti apart from all the others

1. Property
Management
Specialists

2. Put expertise
and experience
on your side

3. For personalised service in property: think
Time Conti Sheffield. We’ve been delivering
exceptional service in real estate to the
people of WA for over 60 years.
Time-proven
service
Our services include:
Residential Property Management
Commercial Property Management
Land Subdivision
Project Marketing
Residential Sales
Commercial Sales and Leasing
At Time Conti Sheffield, we’ve built our
reputation on bringing expertise, integrity and
professionalism to everything we do. We believe
this is why we’re held in the highest regard by
our customers and within the industry. It’s a
reputation that we work hard to maintain.

4. We specialise in residential and commercial
property management. With Time Conti Sheffield
Advanced Property ManagementTM, we bring
management best practice to everything we do.
Time Conti Sheffield
Advanced Property Management™
All our Property Managers are fully accredited
and registered with the Real Estate Institute of
Western Australia (REIWA), so your property
will only be managed by qualified professionals.
Our staff also undergo weekly training sessions,
to keep them in front of the ever-changing trends
of the industry to serve you better.
What’s more, every one of our employee’s cares
about the commercial and residential properties
they manage, and our low staff turn-over means
our Property Managers look after properties for
the long-term – helping you to take care of
your investment.

5. Let us take
care of your
investment

6. We pride ourselves on our ability to
communicate, and diligently return phone
calls. Each owner has a single point of
contact with a Senior Property Manager.
Committed
to excellence
in all we do
What sets
Time Conti Sheffield
apart?
Your Property Manager will:
Work hard to maximise the
return on your investment
Ensure your rental income is
paid on time, every time
Communicate with you
via your preferred mode as
regularly as is required
Never take your property
business for granted

7. Deal with repairs and maintenance to your
property quickly and efficiently
Adhere to comprehensive tenant
selection criteria
Thoroughly reference check tenants
and their credit histories
Continually update their knowledge of
the Residential Tenancies Act
Target very low vacancy rates
Promote vacant properties on
timeconti.com.au, realestate.com.au,
reiwa.com.au, rent.com.au
Be committed to excellence in
property management
Be a Member of Real Estate Institute of WA
(REIWA) and Leading Property Managers of
Australia (LPMA)

8. Our main roles are to promote
your investment property, select
a suitable tenant, collect rent and
manage your property effectively.
We will appoint a specialist
Property Manager as your one
point of contact, to assist you
throughout the process.
Property Management
services that
serve you well
Our service includes, but is not
limited to:
Setting the rent at current
market value
Signing tenancy agreements
on behalf of the owner
Securing adequate tenant
bond and lodging with the
Bond Administrator
Collecting rent
One
point of
contact

9. Recording income and expenditure
on the property
Routine inspections to ensure the tenant
is maintaining the property adequately
Arranging necessary maintenance
repairs on the property
Issuing relevant notices to the tenant,
including Breach of Agreement,
Termination of Non-Payment of Rent
and other notices covered under the
Residential Tenancies Act 1987 and to
action such notices as they occur
Advising the owner as to when tenancies
become due for renewal and/or expiry
Completing and serving all application
forms and notices required on behalf
of the owner
Carrying out all lawful duties directed
by the owner in writing
Marketing the property to attract
a suitable tenant
West Australian Real Estate regulations stipulate
that an agent must have a written appointment
to act in writing. We use the standard Real Estate
Institute of WA (REIWA) forms to meet this
requirement. A sample of this form is included
in this pack for your convenience.

10. Asset and income protection
We strongly recommend you insure your
assets against loss and damage, particularly
when they are income earning.
Best practice
in practice
The insurances we recommend are:
Building and Contents Insurance,
including loss of rent
Public Liability Insurance
Landlord Protection Insurance
Property condition report
We consider a comprehensive property
condition report detailing the condition of
the interior and exterior of your property
to be an essential record for your future

11. reference when comparing the condition of the
property at the beginning, during and at the
end of the tenancy. The initial report will also
highlight those areas that may need attention to
present the property at its best so as to attract the
best tenant.
You’ll find a sample of our REIWA approved
“Property Condition Report” in this pack.
Property presentation
We will make recommendations as to any
improvements to your property you may
consider in order to make it more desirable
to prospective tenants.
Inventory of furnished property
Furnished properties require an inventory of
all furniture and appliances listing:
A precise description of each
item of furniture or appliance
The condition of each item
The above is essential in order for us to assist
you in the responsible and fair management of
your furnished property.

12. Our success in finding the right tenants is what
sets us apart. Our team is trained and tooled
with the right skills and processes to ensure the
best outcome for our clients.
Skilled in finding
the right tenants
By taking the time and effort to meet personally
with prospective tenants during property
viewings and by conducting interviews, our
Property Managers carefully evaluate each
applicant. We document information using the
‘Application for Tenancy Form’, so as to collect
all the relevant personal details and carry out
previous tenancy, credit and reference checks.
A copy of the form is included in this pack, for
your perusal.
Tenancy Agreement
This is the most important document of all and,
at Time Conti Sheffield, we make it our business
to help you make sure it’s right. It’s not simply a
question of filling in the details and blank spaces
and making sure that it is signed and witnessed
and job over.

13. Our Tenancy Agreements spell out the
intentions of each party, their expectations
and obligations, documenting them into
legally binding contracts. We understand how
important it is that what is being signed is
clearly explained and understood. Far too many
Property Managers miss this point. By taking
the time to make sure that each party clearly
understands their obligations, there is much less
risk of intentional or unintentional default.
Our people are professionally trained in all
aspects of Tenancy Agreements and all
contracts are scrutinised and checked by our
senior personnel.
Critical dates, such as rent review dates and
termination dates are recorded and upheld.
A copy of the Tenancy Agreement used by our
Property Managers is included in this pack.
Arrears control
Time Conti Sheffield has excellent systems
and procedures in place to ensure the efficient
detection and management of arrears. Everyone
can invest in the latest software, but arrears
control need more than a system. It requires
trained people to perform the task. “It’s the
computer’s fault” is not an excuse we use.
Our people are highly trained in the
management of arrears and the importance of
early detection, action and collection. We are
firm, but fair, and in this way the relationship
between tenant and owner does not sour.

14. Bonds
The appropriate bond money is collected
and receipted at the time of signing
the Tenancy Agreement. The funds are
Our training
ensures the
best outcome
deposited with the Government
“Bond Administrator”.
When the tenancy comes to an end and
the property is inspected, a comprehensive
condition report is prepared and if there
is any damage beyond fair wear and tear,
quotes for repairs are obtained and a bond
reconciliation statement is prepared.
Possession and handover
We do not give the occupier possession of
your property until all documentation has
been signed, rent in advance and bond
monies have been paid and the proceeds
have been cleared.
Once everyone is satisfied, we hand over
the keys to the property and assure the
tenants that we are available should they
need to discuss any aspect of their tenancy.

15. Repairs and maintenance
Repairs and maintenance are a necessary
consequence of owning property.
Attending to repairs and maintenance is good
economics for a property owner because it keeps
the property in good condition and attractive
at all times, making both the owner and tenant
“property proud”.
Having the tenant “property proud” has the
advantage of higher rent and less vacancy.
The financial outcome of how repairs and
maintenance items are managed is dependent
on the process employed. For example:
Determining who is responsible
for the repair
Using A.B.N registered, qualified
and insured contractors
Deciding whether to repair or replace
and the taxation implications
Deciding on which contractors to use
Obtaining quotes for repairs or
replacement before engaging a contractor
Checking the contractors’ work before
authorising payment of the account
Time Conti Sheffield has years of experience
and we are very competent in the assessment and
management of repairs and maintenance.

16. Vacating
When a tenancy nears termination
we check with you to see what
your intentions are in respect
to re-letting the property. If you
choose to re-let, then we carry
out a preliminary rent review and
promote your property on our
available soon register, so as to
minimise vacancy.
When the occupier vacates and
hands over the keys, we carry out
a final property inspection and
document our observations on the
Property Conditions Report.
We then compare the condition
of the property against our
observations in the initial
report we conducted and make
a determination as to any
deductions (fair wear and tear
excepted) to the Bond.
Minimal costs
for maximum
results

17. Due to our experience and our good relationships
with clients and tenants alike, we experience
minimum disputes, when it comes to vacating
and our services are highly recommended by
many of our tenants.
Property promotion
We are conscious of the costs of advertising and
promotion however these have to be weighed up
against the cost of vacancy. At the moment,
we are finding the internet attracts a high level
of tenant enquiry and is relatively inexpensive.
We can launch your property on:
realestate.com.au
reiwa.com.au
rent.com.au
timeconti.com.au
However, the market is always changing and so
we monitor promotional effectiveness constantly
and will make recommendations to you, should
we consider a change in medium or additional
promotion is needed.

18. “I would like to take this opportunity to thank
you very much (Cindy) for your assistance and
hard work throughout the year. It certainly has
made my life a lot easier knowing you were on
the case.” Juan Larrangaga
In the words
of our clientele
“Thank you so much for the exceptional service
over the years (you have managed the property
since 1993). We have been more than happy with
every aspect of your service delivery.” Michael Bell
“Again, I pass on the thanks of the Owners for the
excellent manner in which Time Conti Sheffield
have conducted the management of Southbank
Central and we look forward to a fruitful working
relationship.” Dr. Carl

19. “I wish to reiterate my delight with the work
that you have personally undertaken during
your time managing the property for me. At all
times I felt informed and confident that you
had my best interests at heart. There has never
been a problem that you failed to solve and it
always seemed to me your efforts were of the
highest standard.”
Robert Bayliss
“I wish to convey our appreciation to Time
Conti Sheffield for the professional manner in
which you have dealt with us and for always
keeping us informed of progress. Over the years
I have had experience with different real estate
companies with varying degrees of satisfaction
in their performance. Your Property Manager
is to be commended on her efforts and I look
forward to working with her in the future.”
Penny Brown
“Thanks, top service as usual – what would I do
without you.” Robin Edmunds
“I am impressed with the speed you have found
a new tenant – thanks.” Nick Boyle

20. 60 years of
real estate experience
Founded in 1952 by Frank Conti, we are one
of the longest serving real estate companies in
Western Australia, and we truly are a family
business. Frank’s son Paul joined the Company
in 1965, taking ownership in 1978 and his
children Emma Scotney, Amy Conti and Anton
Conti form part of the Board of Management
chaired by Paul Conti.
For our clients, this means we bring decades
of experience in the local market and the
dedication and personal service that comes from
a family owned and run business.

21. Delivering
exceptional
service

22. Professional
Knowledgable
Accountable
Our Values
Honesty and integrity
in all matters
Respect of all individuals
and their needs
Commitment to
professionalism and
transparency in all dealings
Recognition, reward
and accountability
Foundation through
knowledge and
continual improvement

23. Our Philosophy
Passion
We love what we do
People
We recognise that we are
in the people business
Personalise
We build professional
relationships
Performance
We perform to the best
of our ability

24. 338 Albany Highway, Victoria Park
Western Australia 6100
T: 08 9362 5333 F: 08 9362 6999 W: timeconti.com.au
Member of the Real Estate Institute
of Western Australia