5. The Experts at TBR Agree That Lenovo Means Reliability March 17, 2010 4Q Notebook Hardware Reliability 4Q Desktop Hardware Reliability Lenovo achieves customer delight by consistently delivering on it’s longstanding reputation for Think Brand quality and service excellence

6. We Just Have to Quote the Experts to Prove Our Point In addition to maintaining control over the single most critical competitive strength – hardware reliability – Lenovo went on to reclaim past competitive advantages……. Dell’s satisfaction positions weakened considerably …. with notebook value being the most recent among weakening positions….. HP’s scores have been hit the hardest in the 4Q09 reporting period ….. three successive calendar quarters of declining ratings…. March 03, 2010 Notebooks: Corporate IT Buying Behavior & Customer Satisfaction Survey Dell HP

7. Our Strategic Direction is to Expand and Grow Profit Contribution Time Large Enterprise Public Sector Education China Small Business Emerging Markets Consumer Protect and Grow Core Business Attack Hyper Growth Business Invest New Opportunity Server Workstation Software Services

8. Our Strategic Direction is to Expand and Grow Profit Contribution Time Protect and Grow Invest Attack Global Large Enterprise Public Sector Core Business MM & SMB Emerging Markets Consumer New Opportunity Server Software Services Hyper-growth Business

12. Complete IT Solutions Through Offerings and Partnerships Software Image Management End-User Data Migration Connectivity Management Disaster Recovery Client Security Secure Data Disposal … . And more! Accidental Damage Protection Warranty Upgrades & Extensions Online Data Backup Hard-drive Retention Professional Services ThinkPlus Priority Support Asset Disposition … . And more! Imaging Services

13. Complete IT Solutions Through Offerings and Partnerships Image Ultra Builder System Migration Assistant Access Connections Rescue and Recovery Client Security Solution Secure Data Disposal … . And more! Accidental Damage Protection Warranty Upgrades & Extensions Online Data Backup Hard-drive Retention Professional Services ThinkPlus Priority Support Asset Disposition … . And more! Imaging Services

15. Technology Leadership and an Expanding Portfolio All-in-One 24” Multi-touch W700 dual screen T410s X100e U1 Hybrid A300 Skylight Eco Ultra Small

16. Innovation Increases Quality, Reliability and Productivity

17. Lenovo Business Desktops Go All-In-One Greenest line of desktops in industry ($26 savings/yr) Most secure, better thermals, 20% quieter Can be run (and managed) as a Thin Client Significantly fewer repair actions than previous years Tool-less design: ‘car hood’ serviceability

18. Customers Demand and We Deliver Lower Failure Rates Warranty Claim Rate Warranty Claim Rate 2009 industry average* 2009 Lenovo 2004 IBM 2009 Lenovo 2004 IBM *A.J. Gold Research April 2009 41% reduction 46% reduction

19. The ThinkGreen Approach Energy Efficient Power Manager ENERGY STAR 5.0 Green Materials Post-consumer recycled plastic EPEAT Gold Packaging Reduction in packaging and pubs Bulk packaging Recycled content Product Stewardship Asset Recovery Service Consumer PC Recycling GREENGUARD Acoustic Quieter than ambient office noise Owl blade fans Ultra quiet Workstations

20. The ThinkGreen Approach 0 dB 22 dB

21. Bulk Packing Saves Time, Money and The Environment accessories in top layer

29. Lenovo is Outgrowing The Industry http://www.thestreet.com/_yahoo/story/10661437/1/in-the-pc-race-dell-fell-again.html?cm_ven=YAHOO&cm_cat=FREE&cm_ite=NA thestreet.com, January 14, 2010

30. Lenovo’s Segment Route Mix

31. Opportunity, Opportunity, Opportunity! 71 % Other

32. Some Customers Have Very Unique Demands

33. Some Customers Have Very Unique Demands

35. Lenovo: More Than Just a PC Company