Michael Tingsager (MCIPD)

London, United Kingdom United Kingdom

Helping managers creating high performing teams in restaurants | Operations | People | Speaker |

Apparel / Fashion

The restaurant industry is an energy business, and to create good energy, delight customers and get results, you need to put people before the numbers to achieve this. That means creating systems and processes that help your employees to deliver an amazing customer experience, and leading them in a way that makes them want to do that. I was born into the industry and learned the ropes when I was growing up, by working in my Mum and Dad's restaurants in Denmark. Since then I've branched out, and over the years I've had different roles within operations and people - from running my own unit to being a multi-unit manager (+24 units/+250 employees) and working with brands like McDonald’s As...