Chapter 1: What Is Marketing?

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Chapter 16: The Marketing Plan

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Chapter 15: Price, the Only Revenue Generator

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Chapter 14: Customer Satisfaction, Loyalty, and Empowerment

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Chapter 13: Professional Selling

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Chapter 12: Public Relations and Sales Promotions

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Chapter 9: Using Supply Chains to Create Value for Customers

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Chapter 6: Creating Offerings

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Chapter 7: Developing and Managing Offerings

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Chapter 5: Market Segmenting, Targeting, and Positioning

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Chapter 4: Business Buying Behavior

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Chapter 2: Strategic Planning

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