ENGLISH 7_Q4_LESSON 2_ Employing a Variety of Strategies for Effective Interp...
Cooperation, competition, conflict, and power in teams
1. TEAM DEVELOPMENT
Cooperation and Competition
Managing Conflict
Power and Social Influence
Situational Leadership
Group and Team Facilitation
February 26, 2015
2. COOPERATION AND COMPETITION-
EXAMPLES FROM YOUR WORK
ENVIRONMENT
How does competition hurt a team?
How does competition between groups affect a
team?
How can a team deal with the negative effects of
competition?
What are the benefits and problems of
cooperation?
Why is teamwork considered a “mixed-motive”
situation?
3. MANAGING CONFLICT
Why is the lack of conflict a sign of a problem in a
team?
What are the healthy and unhealthy sources of
conflict?
What are the different approaches to conflict
resolution?
How is negotiation different from mediation and
arbitration?
What are the pros and cons of third-party
interventions in a conflict?
4. TRUE OR FALSE?
Conflict is bad and
should be avoided
Team members
misunderstanding one
another causes conflict.
All conflicts can be
resolved to everyone’s
satisfaction.
False – conflict is a normal
part of a teams’ life
False – conflict is when people
perceive others have taken
actions that have a negative
effect on their interests
False – some conflicts cannot
be resolved; however
agreement can usually be
reached about task issues;
agreements about relationship
issues often remain unless the
relationship is redefined.
The nature of conflict True or False?
5. SOURCES OF CONFLICT
Focused on task issues
Legitimate differences
of opinion about the
task
Differences in values
and perspectives
Difference expectations
about the impact of
decisions
Competition over power,
rewards, and resources
Conflict between
individual and group goals
Poorly run team meetings
Personal grudges from the
past
Faulty communications
Healthy Conflict Unhealthy Conflict
7. NEGOTIATION STRATEGIES
Separate the people from the problem
Focus on shared interests of all parties
Develop many options that can be used to solve
the problem
Evaluate the options using objective criteria
Try again
8. POWER AND SOCIAL INFLUENCE
What is the nature of conformity?
Defined as a change in a person’s behavior or
opinions as a result of real or imagined pressure
from a person or a group of people.
What causes people to conform to group pressure?
Asch’s experiments on conformity
10. BASES OF POWER
Expert
Power given to a person based on a person’s
credibility or expertise
Information power based on knowledge one has
about the subject
Referent
Power given to an individual freely by others
based on personal liking and admiration
Position
Power demanded by the authority of the person’s
position
Legitimate
Reward
Coercive