Today’s business travelers are more mobile and connected than ever before. They work from the hotel, or even the plane. They attend meetings across town, or across the country. A stream of devices and applications are emerging to help travelers get to their destinations in more efficient, safe and affordable ways, and travelers are now choosing between hundreds of travel solutions. How are travel managers adapting to meet the needs of the modern business traveler? Lyft and Tnooz held a live discussion on how technology innovation is driving new traveler expectations, and how the travel program is evolving to fit the lifestyle of increasingly mobile travelers. This webinar covered: How technology has impacted the behaviors and preferences of modern business travelers How corporate travel managers are adapting travel programs to create a traveler-centric program How corporate travel managers are overcoming safety concerns to incorporate new, connected solutions into their travel programs Follow the discussion with these experts and Tnooz during this webinar recording: Matt Doherty, Regional VP of Mobility Solutions, Lyft Colleen Black, Partner, GoldSpring Consulting Sean O’Neill, Tnooz, Editor-in-Chief & Moderator, Tnooz Gene Quinn, CEO & Producer, Tnooz This webinar took place on June 23. It lasted for one hour, including answers to questions from attendees.

1. How Technology Is Shaping
Business Traveler Behavior
Webinar
June 23, 2016

2. Your hosts
Sean O’Neill
Editor in Chief & Moderator
Tnooz
Gene Quinn
CEO & Producer
Tnooz

3. Poll no. 1
Where are you located?

4. Poll no. 2
Which industry segment do you represent?

5. Technology & The Modern TravelerLyft+Tnooz
LiveWebinar
June 23, 2016
How Technology Is Shaping
Business Traveler Behavior
Presented by Lyft + Tnooz

6. June 23, 2016
Technology & The Modern TravelerLyft+Tnooz
LiveWebinar
Agenda
• Introduction
• How technology is shaping business traveler behavior
• How the corporate travel policy is evolving
• How to evaluate new travel technology
• Q & A

7. June 23, 2016
Technology & The Modern TravelerLyft+Tnooz
LiveWebinar
Colleen Black
• Partner, Goldspring
Consulting, an independent
travel management
consultancy

8. June 23, 2016
Technology & The Modern TravelerLyft+Tnooz
LiveWebinar
Matt Doherty
• Vice President, Lyft Mobility
Solutions

9. Poll no. 3
How many business trips do you take a year?

10. Mobility SolutionsLyft
CompanyConfidential
June 23, 2016
Today’s Business Travelers

11. June 23, 2016
Technology & The Modern TravelerLyft+Tnooz
LiveWebinar
Growing millennial teams demand digital solutions
Travelers are more connected than ever
More travelers are mixing business and personal trips
The global travel market is becoming more complex

12. Poll no. 4
Which travel technology do you use
most often?

13. June 23, 2016
Technology & The Modern TravelerLyft+Tnooz
LiveWebinar
Business travelers are more connected than ever
81%
of business travelers agree
or strongly agree that
having access to Wi-Fi is
vital to work productivity
while traveling.
55%
of business travelers agree or
strongly agree that their
overall business travel
experience is enhanced by
the use of mobile
applications that are
provided by travel suppliers,
event organizers, or travel
destinations.
38%
of business travelers agree
or strongly agree that
social networking sites
improve their ability to
make plans to meet up
with friends when
traveling for work.
2015 Global Business Travel Sentiment Index July 2015, GBTA Foundation and American Express

14. June 23, 2016
Technology & The Modern TravelerLyft+Tnooz
LiveWebinar
60%
of business travelers have
combined business and personal
travel.
Bridgestreet Global Hospitality

15. June 23, 2016
Technology & The Modern TravelerLyft+Tnooz
LiveWebinar
Millennials travel differently
75%
of the workforce will be
millennials by 2025
4.7
trips are taken each year by
a millennial traveler, on
average
32%
book travel on a
smartphone
4x
more likely to pay for Wi-
Fi aboard a flight
BCG Perspectives,Expedia, American Express & GBTA

16. June 23, 2016
Technology & The Modern TravelerLyft+Tnooz
LiveWebinar
U.S. international business travel is expected to grow 2.9% in
2016
GBTA 2015

17. Mobility SolutionsLyft
CompanyConfidential
June 23, 2016
Today’s Corporate
Travel Policies

18. June 23, 2016
Technology & The Modern TravelerLyft+Tnooz
LiveWebinar
Travel managers are creating policies around new technology
solutions
Travel programs are more traveler-centric
Travel managers are using more data to design travel programs
Duty of care is becoming more digital

19. Poll no. 5
Is your company currently measuring
compliance of your travel program?

20. June 23, 2016
Technology & The Modern TravelerLyft+Tnooz
LiveWebinar
“We need to have a more open-minded approach and defined
frameworks in managed travel where we’re still in control and know what’s
going on, but obviously we serve the purpose of that business trip.
More traveler-centric, but not in an unmanaged fashion.”
Tobias Ragge,
CEO of hotel service provider HRS

21. June 23, 2016
Technology & The Modern TravelerLyft+Tnooz
LiveWebinar
The travel policy is getting more data-driven
49%
of travel managers expect
customizations to have a high impact on
their travel programs in 2016
58%
of travel managers expect more data to
have a high impact on their travel
programs in 2016
CWT Travel Trends Program Priorities 2016

22. June 23, 2016
Technology & The Modern TravelerLyft+Tnooz
LiveWebinar
80%of travel managers expect safety & security to have a high or very
high impact on their travel program in 2016.
CWT Travel Trends Program Priorities 2016

23. Poll no. 6
What matters most to you when trying
a new travel technology?

24. June 23, 2016
Technology & The Modern TravelerLyft+Tnooz
LiveWebinar
Travel managers are evaluating new technology
of travel managers reported having
responsibilities related to selecting or
implementing technology
of travel managers currently think evaluating
and applying new technology is very important
to their role
86% 61%
GBTA Travel Manager 2020 Survey

25. June 23, 2016
Technology & The Modern TravelerLyft+Tnooz
LiveWebinar
Thank You!
Questions?

26. Q & A

27. Thank you!
Send your questions and comments to gene@tnooz.com
Replay and presentation will be available on www.tnooz.com