Personalising your online customer experience is key – but are you personalising the payment types you offer? Booking holiday packages online is fast becoming the norm around the world, but the way people choose to pay for their trip varies greatly. What are these differences? And what influences them? Is it culture, age, frequency of travel or habit? And why are these considerations important for travel companies? This free webinar, sponsored by Worldpay, can help you... Understand the payment preferences of your target market for vacations Find out how payment preferences and booking behaviour vary depending on country and demographics Discover insights from Worldpay’s new research covering six countries and 12,000 travellers and learn how to apply the lessons to improve the payment experience on your travel website Panelists are: Thomas Helldorff, VP Travel & Airlines, Global eCommerce Worldpay Sean O'Neill, Moderator & Editor in Chief, Tnooz Gene Quinn, Producer & CEO, Tnooz This webinar took place on Thursday, 29th of September 2016.

1. Why do they pay that way?
Webinar
September 29, 2016

2. Your hosts
Sean O’Neill
Editor in Chief & Moderator
Tnooz
Gene Quinn
CEO & Producer
Tnooz

3. Poll no. 1
Where are you located?

4. V A C A T I O N P A C K A G E S

5. merchants
c. k
: a global leader in payments
years of payments
innovation
transactions during
this presentation
No. European acquirer.
m.

7. Poll no. 2
What type of company do you work for?

8. Thomas Helldorff
VP Airlines & Travel

9. About the research
S E C T I O N 0 1

10. How people pay for vacation
packages and why?
12,000 people that had booked a vacation
package online in the past year.
B R A Z I L I N D I A A U S T R A L I A C H I N A U S A G E R M A N Y

11. Culture, demographic and
attitudes towards payments
Booking the vacation Payments whilst
on vacation
Our research categories
O N E T W O T H R E E

12. Culture, demographics and
attitudes to payments
S E C T I O N 0 2

13. Poll no. 3
Do you offer alternative payment methods?

14. Young travellers are riding the wave of
Alternative Payment Methods
Cards vs. APMs
56-65 years old
Cards vs. APMs
18-25 years old
C R E D I T A P M s

15. Poll no. 4
Do you think installment payments would be
popular with your customers?

16. 90% Yes
B R A Z I L
86% Yes
I N D I A
76% Yes
A U S T R A L I A
72% Yes
C H I N A
72% Yes
U S A
45% Yes
G E R M A N Y
Would you pay for their package vacation with
an instalment-based payment type?
Saving up or vacations on Credit?

17. BUT: Younger travellers want to use their
savings to pay for vacations
67% of 18-25 year olds chose to use their
savings to book vacation packages over their credit-
based payment options.

18. Booking the vacation
S E C T I O N 0 3

19. Poll no. 5
What percentage of your customers would pay
for travel with a mobile device?

20. People research vacations on various devices
but still buy on desktop in most markets
20
PAY ON DESKTOP
81%
PAY ON MOBILE & TABLET
DEVICES
17%
PAY ON DESKTOPDEVICES

21. 1 in 31 in 100
21
But something is changing in Asia Pacific
Travel bookings made on smartphone
CHINAGERMANY

22. Payments whilst on vacation
S E C T I O N 0 4

23. Taking your preferred payment method on vacation
T A X I
B O O K I N G
A T T R A C T I O N
T I C K E T S G I F T S
C A S H 5 6 % 3 7 % 3 8 %
C R E D I T
C A R D
2 0 % 3 9 % 3 7 %
D E B I T
C A R D
8 % 1 2 % 1 3 %
A I R
M I L E S
0 . 1 % 0 . 2 % 0 . 1 %
A P M s 1 6 % 1 3 % 1 2 %A P M s 1 6 % 1 3 % 1 2 %
A P M s 1 6 % 1 3 % 1 2 %

24. 17% 5% 3%21% 10% 5%
VR Applications
Smartwatches
24
India is leading the way
INDIA CHINA US
Smart devices for booking
travel services

25. Summary
S E C T I O N 0 5

26. Expect an increase in demand for instalment-based payments
• Already common in Brazil and South Korea
• Making it’s road into Europe
• APMs with credit facilities
Younger travellers are most likely to use APMs
• Harder access to credit and credit cards
• Prefer to use savings to pay for vacations
• More open to innovation
They are keen to use them whilst on vacation too
But they believe (or know) they can’t use them when abroad
The mobile booking revolution has started, but for now only in China and India.
Summary

27. © Worldpay 2016. All rights reserved.
More information
Paythatway.worldpay.com
Worldpay.com/dropusaline
Why do they pay that way tool:
Contact us:

28. Q & A

29. Thank you!
Send your questions and comments to gene@tnooz.com
Replay and presentation will be available on www.tnooz.com

30. V A C A T I O N P A C K A G E S