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MIS- AHLAEI week 1
1.
Chapter 1
Hospitality Technology Systems Managing Technology in the Hospitality Industry Sixth Edition (468TXT or 468CIN) © 2011, Educational Institute
2.
Competencies for
Hospitality Technology Systems 1. Discuss the criteria used to evaluate hospitality technology. 2. Describe the basic functions common to property management systems. 3. Identify stand-alone technology systems that may interface with property management systems. © 2011, Educational Institute (continued) 2
3.
Competencies for
Hospitality Technology Systems (continued) 1. Describe the basic functions of a point-of-sale system. 2. Describe the basic functions of a sales and catering system. 3. Identify hospitality accounting modules typically provided by back-office software packages. 4. Explain the elements and impact of e-commerce on hospitality organizations. © 2011, Educational Institute 3
4.
Creating Competitive
Advantage • Product differentiation • Exceptional service via technology • Production at a lower cost • Market segmentation © 2011, Educational Institute 4
5.
Productivity Evaluation
Workflow processing • Task sequencing • Space management • Other physical elements Data processing • Time minimization • Optimization of data-handling procedures © 2011, Educational Institute • Streamlining output 5
6.
PMS Functions
Reservations Module • Availability/forecasting • Reservation records • Reservation confirmations Rooms Management Module • Room status • Registration • Room assignments © 2011, Educational Institute (continued) 6
7.
PMS Functions
(continued) Guest Accounting Module • Folio management • Credit monitoring • Transaction tracking © 2011, Educational Institute 7
8.
Common PMS Interfaces
• Central reservation system • Internet • Sales and catering • Point-of-sale • Electronic payment processing • Revenue management © 2011, Educational Institute (continued) 8
9.
Common PMS Interfaces
(continued) • Back office accounting • Call accounting • Electronic locking systems • Energy management • Auxiliary guest service devices • Self-service devices © 2011, Educational Institute 9
10.
POS Order Entry
Functions • Displays menu items o Different prices o Different meal periods o Different outlets • Applies modifiers to menu items • Groups menu items with single price • Defines a default order display location © 2011, Educational Institute (continued) 10
11.
POS Order Entry
Functions (continued) • Allows delayed order entry to time service • Counts down items in short supply • Provides rapid entry of quick-service items • Offers simple way to re-order a round of drinks • Enables off-menu orders © 2011, Educational Institute 11
12.
POS Settlement Functions
• Splits charges on check • Transfers checks from one server to another • Combines checks for different tables or servers • Can apply service charges • Automatically adds gratuity when appropriate • Manages server tips © 2011, Educational Institute (continued) 12
13.
POS Settlement Functions
(continued) © 2011, Educational Institute 13
14.
POS Settlement Functions
(continued) • Records settlement method • Tracks voids, corrections, and adjustments • Provides reports such as: o Cashier shift balances o Menu item sales analysis o Server productivity © 2011, Educational Institute 14
15.
Sales and Catering—Group
Sales • Creates company master records, including corporate subsidiaries • Facilitates contact management • Displays guestroom and function room availability • Creates and tracks group bookings • Allows adjustment of contracted rooms based on prior experience © 2011, Educational Institute 15
16.
Sales and Catering—
Function Rooms • Records function room size/capacity in different configurations • Displays images of each function room in typical configurations • Displays function room availability in graphic form • Creates and tracks room bookings © 2011, Educational Institute (continued) 16
17.
Sales and Catering—
Function Rooms (continued) • Allows simple relocation of event from one room to another • Creates pick-lists of standard-priced menu items • Manages requests for audiovisual and other equipment • Generates contracts and banquet event orders © 2011, Educational Institute 17
18.
Accounting Applications
Accounts Receivable Module • Customer master file • City ledger file • Account aging file Accounts Payable Module • Vendor master file • Invoice register file • Check register file © 2011, Educational Institute (continued) 18
19.
Accounting Applications
Payroll Module • Employee master file • Payroll register file • Government register file Financial Reporting File • General ledger • Trial balance • Financial statements © 2011, Educational Institute (continued) 19
20.
Accounting Applications
(continued) Other Modules • Inventory • Purchasing • Budgeting • Fixed assets © 2011, Educational Institute 20
21.
E-Commerce Concepts
• Internet- Large and complex series of electronic networks designed to provide universal access to information and communication. • World Wide Web (WWW) • Uniform Resource Locator (URL)- Designates the internet address of a site. © 2011, Educational Institute 21
22.
E-Commerce Concepts
• Internet • E-distribution channels • Online reservation systems • Social networking • Internet marketing • Enterprise systems • Web-based applications • Website development © 2011, Educational Institute 22
23.
Enterprise Systems
• Addresses the technology needs of multi- property organizations. • Relies on web based technology. • Can include central reservations applications to fully synchronize room inventories. © 2011, Educational Institute 23
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