1. Songphan Choonhaswadikul
INCIDENT IT CRM

2. • For control incoming and outgoing incident case in IT team work.
• For assign incident case problem to the right person and available
person with manage resource in IT team to solve that problem.
• To inform a status of each incident case for owner’s user or section
or department.
• Having an incident ticket for confirm and keep in reporting.
• Having a history log of each incident case for reference incase that
new problem case is looked alike.
• Having record of cost usage incase that problem need to repair or
else.
• Having part for record a new requirement or project with cost.
• Having a report for analyst a status of incident case in period for IT’s
KPI per member in IT team and/or IT section.
OBJECTIVE

3. REQUEST FOR NEW ASSET OR
FEATURE SOFTWARE

4. REPORT IT REQUESTED

5. INCIDENT CASE

6. INCIDENT FORM (JOB SHEET)
ONLINE

7. REQUESTED STATUS “OPEN”

8. USER CAN CHECK STATUS OF
INCIDENT

9. IT ASSET LIST

10. IT ASSET DETAIL

11. GRAPH REPORT CENTER FOR
“KPI”