Ever left a meeting disappointed and frustrated, feeling you could have managed it much better? Do you wonder what it takes to master difficult conversations? This session will teach you the most powerful, yet underutilized, management styles required to become a successful leader. In this workshop you will learn and practice world-class strategies and tools on how to use coaching concepts, such as powerful questions and listening, to achieve professional growth. You will experience first hand what it means to be a coach (as well as a coachee). These skills can't be learned from books or influencers posts. This is a unique opportunity to challenge yourself, practice, and get feedback in a risk-free environment. Go beyond your comfort zone.
5. PROCESS
CONSULTANT
CORE
COMPETENCIES
Identify what is foremost
Learning Relationship
Explore in greater depth
Active Listening
Help surface
True Inquiry
Powerful Questions
Empathy
Constructive Feedback
assumptions/make
sense/generate options
Determine next steps
@CohenTomer
guided by Prof. CAROLE
7. LISTENING - LEVELING UP
LEVEL 1
LEVEL 2
LEVEL 3
How am I
Focus on the
doing?
Contact without
connection
other
Feelings and
what’s not said
Level 2 +
Intuitions and
hunches
@CohenTomer
guided by Prof. CAROLE
8. PRACTICE (NOT) LISTENING
LEVEL 1
How am I doing?
Mind-chatter unleashed
@CohenTomer
ACTIVITY (3’)
Story teller:
Describe a trip you took
recently. What went well?
What didn’t?
Listener: listen to the
words and only think
about your own
experiences.
Frequently comment to
offer opinion without
filtering guided by Prof. CAROLE
9. SAME SAME BUT DIFFERENT
Joe: The new house is a mess. I’ve got boxes everywhere. I can hardly get from the front door to
the bathroom – and I’ve got the biggest proposal of my career to finish by Friday.
LEVEL I DIALOUGE
Source: Co-Active Coaching by Whitworth, Kimsey-House, Kimsey-House, Sandahl
@CohenTomer
guided by Prof. CAROLE
10. SAME SAME BUT DIFFERENT
Joe: The new house is a mess. I’ve got boxes everywhere. I can hardly get from the front door to
the bathroom – and I’ve got the biggest proposal of my career to finish by Friday.
LEVEL II DIALOUGE
Source: Co-Active Coaching by Whitworth, Kimsey-House, Kimsey-House, Sandahl
@CohenTomer
guided by Prof. CAROLE
12. WHY IS NOT POWERFUL.
LIMITING QUESTIONS
Drive toward a
conclusion
ENABLING QUESTIONS
Open-ended
Close-ended
Thought-provoking and
short
Begin with “Why”
Leading or statements
in question form
@CohenTomer
Clarify
Discovery and meaning
guided by Prof. CAROLE
13. APPLY STRUCTURE
What do you mean?
Clarifying
Can you say more?
What is an example?
Divergent
What are your other options?
What are possible solutions?
What do you think that means?
Convergent
What is the action plan?
What will you have to do to get it done?
What support do you need to finish it?
@CohenTomer
guided by Prof. CAROLE
14. PRACTICE IS THE KEY
TRIO ACTIVITY
Topic: Determined by coachee
OBSERVER NOTES:
Coachee, Coach, Observer
observe? Did the coach:
10’ coaching, 7’ debrief
What listening behaviors did you
Listen at Level II?
Leave enough “white
space”?
Reflect back feelings?
What inquiry skills did you
observe? Did the coach:
Demo curiosity?
Use productive questions?
Use limiting questions?
@CohenTomer
guided by Prof. CAROLE
Practice:Non verbalActive ListeningQuestionFlexibiliyClarifySense makingSupportOpennessGuidelines:Coachee’s agenda and not yoursNon verbal: strong but not judgemental eye contact, Physical intimacyNoddingEngaged body lanugageListeningConcerntaret on coacheeUse of silenceListening to what was said and unsaidReflect back/paraphtrase/clarifyQuestioning:Open-endedDeepExploreInvetigate different pathsOffer hypothesisProb but don’y pushShow curiosirtyFlexibilityNot aboyt being rightDon’t get hung up on one approach. Offers multiple paths to explore an issue/dilemmaClarifySummarizePrioririzeNarrow scopeSynthsize without judgmentOffers different pointviewsHelp focusNotice patternsMove from tactic to a bigger underlining issueSene Making: Unpack, frame or reframe; offer other pointviewsSupport:champion, recognize importnace and richness of issue, empthaisze, stand in someone’s shoesm withhold judgement, remain nuetralOpeness