Conference EDU4.0 (BPM and digital transformation for EDU) About Business Process Management, related job roles and examples of BPM projects

1. dr. Tomislav Rozman (Slovenia)
Conference Education 4.0: digital transformation (Sofia, 8. 9. 2017)
Digital transformation, BPM future and
job roles
This work is licensed under a Creative Commons
Attribution-NonCommercial-ShareAlike 4.0 International License.

2. Agenda
Within this module you will get familiar with:
● digital transformation and its relation to BPM,
● the future trends of BPM,
● available job roles in BPM field,
● examples of projects.
U00-E00-01

3. Where are we?
Younger generations are digital natives
Organizations (also EDU) can’t keep the pace with technology
development
There are a lot (too many) of possibilities for digital
development - where to start?

4. BPM is the foundation of the digital future!
What is the newest buzzword in 2017 ?
DIGITAL TRANSFORMATION!
Image source: http://kraftenterprise.com/services/digital-transformation/
U00-E00-02

5. Google trends
U00-E00-03

6. Top drivers of digital transformation
← Top driver: CX (Customer
Experience = BPM)!
← Compliance with standards and
regulations!
← Growth opportunities
← Competitive pressure
Image source: http://www.huffingtonpost.com/vala-afshar/the-2016-state-of-digital_b_12074114.html
U00-E00-04

7. Job roles and skills trends 2016 / 2017 -
Global
What do they have in common? IT development is difficult without process and
data design skills.
Image source: https://business.linkedin.com/talent-solutions/blog/trends-and-research/2016/the-top-10-skills-you-will-be-hiring-for-in-2017
U00-E00-05

8. Job roles and skills trends 2016-17 - EU
Image source: https://business.linkedin.com/talent-solutions/blog/trends-and-research/2016/the-top-10-skills-you-will-be-hiring-for-in-2017
U00-E00-06

9. What kind of job roles are available on the
market?
You can use BPM skills in the following job roles:
● Within any organization:
○ Business analyst
○ CX manager (Customer Experience)
○ Quality manager, Process manager
○ CxO, HRM, CRM
● Consultancy:
○ BPM analyst
● Within IT organization:
○ Software designer
○ SRS (Software Requirement Specification) designer
U00-E00-07

10. Examples of BPM related jobs
LinkedIn job search:
https://www.linkedin.com/jobs/search?key
words=Bpm+Analyst&locationType=Y&orig
=MDYS
Seek (AU):
https://www.seek.com.au/jobs?keywords=
BPM+analyst
U00-E00-08

11. Where can we apply BPM?

12. What do BPM course participants do for a
living?
1. Luxembourg, BPM analyst at Sogeti (interview)
2. Slovenia, Customer eXperience manager at ZM (insurance company),
interview
3. Slovenia, HR manager at Ministry of Defence (interview)
4. Romania, Plant manager at Hella
5. Finland, SW verification engineer
6. Slovenia, IT developer
7. Slovenia, Digital archiving manager
8. Various countries, tertiary education institutions - teachers, researchers,
admin staff (BPM 4 HEI)
U01-E02-S02-02

13. BPM in a real life
Examples of BPM projects in Slovenia
U01-E02-S02-03

14. Project example - Electrical distribution
Identification and modelling interactive workshops in electric distribution
company
Who participated:
● Quality manager, heads of the departments
Processes:
● Selling and purchasing electricity
● Distribution of electricity
● Registering new clients into electrical grid
U01-E02-S02-04

15. Project example - CRM processes in IT
Definition and automation of Customer Relationship Management in an IT
company (Microsoft CRM)
IT company
Who participated:
● CEO, Sales department, IT department
Processes:
● Identifying business leads
● Transformation leads to business opportunities
● Transformation business opportunities into projects
● Project tracking
● Cash flow forecasting
U01-E02-S02-05

16. Project example - Farmland and forest
management
Definition and modelling of farmland and forest management processes
Who participated:
● Heads of departments, lawyers
Processes:
● Selling and buying real estate
● Dividing and merging real estate
● De-nationalization processes
U01-E02-S02-06

17. Project example - Supreme court
e-enforcement
Re-engineering of E-enforcement process and requirement specification
Supreme court
Who participated:
● Judges, IT head, Administrative staff for e-enforcement
Processes:
● Registering e-enforcement cases (for due payments)
● Tracking e-enforcement
● Resolving e-enforcement cases
U01-E02-S02-07

18. Project example - Implementing BPM
methodology
Up-skilling IT staff for better client communication
IT company
Who participated:
● IT staff
Processes:
● Various client processes
● Bakery management, Production processes
● Purchasing
U01-E02-S02-08

19. Project example - IT processes
Identification and modelling of e-archiving processes
Up-skilling IT staff for a better client communication
Who participated:
● IT staff
Processes:
● E-archiving
● Controlling
● Process change management
U01-E02-S02-09

20. Project example - IT processes
Identification and modelling of public e-services, up-skilling IT staff for a better
client communication
Public Administration
Who participated:
● IT staff, state secretary
Processes:
● Sending and confirming receipt of secure e-mail
● Negotiations
● Obtaining working permits
● Obtaining business permits for: detective agency, driving school, real estate
agency, veterinary ... U01-E02-S02-10

21. Project example - Construction processes
Identification and modelling of construction processes
Up-skilling business analysts for a better internal communication
Who participated:
● Business Analysts
Processes:
● E-invoicing
● Construction project management
● Inventory management
● Safety at work processes
U01-E02-S02-11

22. Project example - Pedagogic processes
Identification and modelling of content
management processes
Higher Education Institution
Who participated:
● Management, study coordinators
Processes:
● Preparation of e-learning content
● Storing, exchange and change management of
e-learning content
U01-E02-S02-12

23. Project example - Higher Edu Processes
Preparation of process framework for HEI
Multiple private faculties
Who participated:
● Faculty management
Processes:
● Teaching,
● Studying,
● Research & Development,
● Management
U01-E02-S02-13

24. Summary
● BPM is an ‘old’ name for the following terms: CX (Customer eXperience),
digital transformation, business transformation,...
● BPM skills are a precondition to any type of the improvement in
organizations.
● Digital transformation is impossible without BPM.
● The possible working field is very broad and not limited to one sector.
U00-E00-09

25. Reference to Authors
Author: dr. Tomislav Rozman
Training Material version 2017 was developed within the international consortium “ i-vBPM”:
● UAB "Globalios idejos", Vilnius, LITHUANIA, www.globalideas.lt
● BICERO, Business Informatics Center Rozman Ltd, Slovenia, www.bicero.com
● PGME Pirdop, Pirdop, BULGARIA, www.pgme-pirdop.com
Development of Training Material was funded with the support of:
Erasmus+ programme, KEY ACTION 2: COOPERATION FOR INNOVATION AND THE EXCHANGE OF GOOD PRACTICES
STRATEGIC PARTNERSHIPS IN THE FIELD OF EDUCATION, TRAINING AND YOUTH
Full project name: VET for Business Process Management on Interactive Board (i-VBPM)
Project no.: 2015-1- BG01-KA202-014348
Website: http://ivbpm.bicero.com/home
This publication reflects the views only of the authors, and the Commission cannot be
held responsible for any use which may be made of the information contained therein.
U00-E00-10

26. About the author (Tomislav Rozman)
E-mail: tomislav.rozman@bicero.com
Web: www.bicero.com
LinkedIn: http://si.linkedin.com/in/tomislavrozman/
Twitter: https://twitter.com/tomirozman
FB: https://www.facebook.com/bicero
Slideshare: http://www.slideshare.net/tomirozman
Researchgate: https://www.researchgate.net/profile/Tomislav_Rozman
Google+: https://plus.google.com/u/0/105445660420799290456
Looking for
trainer?
Then contact
the author -->