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Self certification training for departmental assessors
- 1. Tom Scott Digital performance analyst Government Digital Service @drtommac
- 2. Digital by Default self-certification training Welcome 1st September 2014 Tom Scott GDS
- 3. Agenda 10:00am - settle, welcome and introduction from Richard Sargeant - Director of Product and Delivery Unit at GDS 10:15am - The Digital by Default Service Standard 11:00am - Q and A with GDS assessor panel 11:30am - Assess the assessor 11:45am - break 12:00pm - Self certification 12:15pm - mini self-certification 12:45pm - wrap up Tom Scott GDS
- 4. Thanks for coming Tom Scott GDS
- 5. Introductions Tom Scott GDS
- 6. Expectations Tom Scott GDS
- 7. Richard Sargeant Director of Product and Delivery Unit Tom Scott GDS
- 8. Digital by Default Service Standard Tom Scott GDS
- 10. Tom Scott GDS
- 11. Tom Scott GDS
- 12. Where did the Digital by Default Service Standard come from? Tom Scott GDS
- 13. Action 6 of the Government Digital Strategy Tom Scott GDS
- 14. Based on the learnings from building GOV.UK Tom Scott GDS
- 15. Tom Scott GDS
- 16. Themes of the criteria • User needs • The Team • Security, Privacy, Tools and Standards • Improving the Service • Design • Assisted Digital and Channel Shift • Analysis and Benchmarking • Testing with the Minister Tom Scott GDS
- 17. Why have assessments? • Ensures all services have the same high standard • Protect the integrity of GOV.UK • A checkpoint to meeting the standard • shares knowledge • unblocks problems Tom Scott GDS
- 18. So far • Since April 2014 28 assessments • It’s been really interesting, we’ve learnt about • fishing in lakes • different types of HGVs • how elections really work • and so much more • They work best as a conversation • Everyone want’s the same outcome! Tom Scott GDS
- 19. We need your help Tom Scott GDS
- 20. Why can’t GDS do the assessments? • there are around 700 services linked to from GOV.UK • that could be over 2100 assessments • which would take us over 9 years • not very agile • not all services are the same Tom Scott GDS
- 21. What services does GDS assess? • all exemplars from departments GDS is helping to transform • all high volume services • those over 100k transactions a year • could be 300 or more assessments • any high risk services identified by the Office of CTO Tom Scott GDS
- 22. When are high volume services assessed? service development alpha review beta assessment live assessment Tom Scott GDS
- 23. What happens in an assessment? • round the table discussion • Service Manager leads with an description of the service and demonstration • the assessment panel ask questions based on the standard • 3 days later the result and report are sent to the Digital Leader and the Service Manager Tom Scott GDS
- 24. What about the other 500 plus services? Tom Scott GDS
- 25. Self-certification Tom Scott GDS
- 26. Self-certification must be • straightforward • to manage • to run • to report outcomes • accountable • Digital Leaders sign off • collaborative • more of a review Tom Scott GDS
- 27. Q and A ask the assessors Tom Scott GDS
- 28. Assess the assessor What result would you have given? Tom Scott GDS
- 29. Break Costa just in the lobby Bathrooms are next to the lifts Tom Scott GDS
- 30. Self-certification process Tom Scott GDS
- 31. The assessment Try to keep to this structure •welcome the team •ask the Service Manager to explain the reason the service has been developed •ask for a demonstration of the service •follow the assessors prompts sheet and ask lots of questions It can take some time... • anywhere between 1 and 3 hours Get the right people in the room • service manager, tech arc, analyst etc. for both assessors and the team Tom Scott GDS
- 32. What should you ask? Use the assessor prompts sheet • example questions • clear evidence needed to pass a stage Try to get to know the service manual • has great guidance and advice Is the service similar to another you already use? Are there points the service has not met yet? • saves time and embarrassment Tom Scott GDS
- 33. What to do next? Don’t make a decision there and then Take some time and review the service with fresh eyes • is it simple enough to use first time • has it got the look, feel and tone of GOV.UK • have users been considered throughout the development • can the service change in the future Concerns • check with the Service Manager • speak to us at GDS Tom Scott GDS
- 34. After an assessment Complete the assessor prompts sheet • try to put in as much detail as you can, be collaborative • remember the standard is a minimum Write a short summary of the service and the review • this is needed for the certificate • share this with your Digital Leader • decide which criteria have passed, not passed or are not applicable Try to meet the Digital Leader • it’s in the Service Manager interest, get them to help • complete the online certificate, use the details sheet to help • ask your Digital Leader to ‘Sign’ the form Tom Scott GDS
- 35. Resources to help The Service Manual • each criteria points has links to explain • it’s changing and improving, please feedback Digital Leaders office • they are experts in digital and responsible for the self-certs Service Assessments team and GDS • we asked for your help, we’re here to help • Google group community • service managers community Tom Scott GDS
- 36. Self-assessment exercise Practise as an assessor Tom Scott GDS
- 37. Practise as an assessor Read through the scenario, choose either user needs, security and privacy or iterative design and personalise Use the assessor prompts, focus on partners chosen scenario, gather evidence Make a summary: decide which points the service has passed, not passed or are not applicable Feedback to the service manager 5 minutes 7 minutes 2 minutes 1 minutes Repeat Tom Scott GDS
- 38. Self-assessment exercise How did it go? Tom Scott GDS
- 39. Our expectations No pass or fail for self-certification Digital Leaders are signing off the certification Assessments at each development stage • Alpha • Beta • Live • (we expect there will be just one assessment) Tom Scott GDS
- 40. Next steps •Feedback survey Prompts and evidence forms Updates to the service manual More self-certification training sessions Share your departments plans Tom Scott GDS
- 41. Wrap up Tom Scott GDS
- 42. Thank you Tom Scott GDS
- 43. Tom Scott Digital performance analyst Government Digital Service @drtommac
Notes de l'éditeur
- Lead discussion on the services linked here What are the products or services here? What links them together? Why have some been more successful? Which services do you use, why don’t you use the other services? Have they become a standards used by most?
- What do you see when you see these logos? Do they represent anything at all? What do people outside the civil service see? Why are they so different?
- To most people outside government this is how they see all those departments, they have limited interaction with the politics but regularly access to services and information. What does this symbol represent to you?
- to ensure that services are simpler, clearer, faster for users and based on data and feedback to establish a Digital by Default culture create a single domain for government build digital leadership and capability in the Civil Service