1. Tonia Pickens-Girard
21142 320th
St.
Sioux City, IA 51108
(712) 301-8909
E-mail: tonia.girard@yahoo.com
CAREER OBJECTIVE:
To secure the challenging position within your company that will utilize my education,
experience and unique abilities to enhance the company’s overall growth & productivity.
SUMMARY OF QUALIFICATIONS:
 Knowledge of Quickbooks, Microsoft Word & Excel. Ability to quickly learn new POS
systems
 Outstanding Management and Supervisoryskills – the ability to coordinate multi-
faceted activities; determine and analyze problems; and develop and implement
productive corrective actions. Demonstrated ability to effectively lead and develop a
skilled staff.
 Strongly adheres to company policies and procedures, marketing plans, plan-o-grams,
and store merchandising rules and guidelines
 Outstanding Communication skills – Proficiently utilizes interpersonal skills in relating
with others and diffusing confrontational situations.
 Able to work under pressure, Meet Deadlines and Exceed Expectations.
 A People Oriented individual with the ability to contribute significantly to the rapport
between staff/administrators, customers and the community.
 Loyal and Dependable
EDUCATION
2013 Western Iowa Tech Community College; Sioux City, IA
AAS Degree-Business Management (Graduated December 19, 2013)
2004 Western Iowa Tech Community College; Sioux City, IA
Certificate – Medical Language Specialist (Graduated May 2004)
1988 Fairmont Public High School; Fairmont, NE
High School Diploma
PROFESSIONAL EXPERIENCE
May 2014- Kitchen Collection; Sioux City, IA
January 2015 Store Manager
 Promoted to Store Manager.

2.  Responsible for all areas of the store. This includes all duties I
previously was accountable for as the Assistant Manager, but now
also includes the following:
 Organizing, keeping track of, scanning, mailing, and emailing all
financial logs for corporate.
 Time card maintenance and payroll posting
 Creating monthly schedules for employees
 Hiring, training, disciplinary actions, and termination of employees.
 Shipping and receiving of products and returns.
 Damages, internal/external theft/loss, and expired food logs
 Corresponding on a daily/weekly basis with HR, the IT Dept.,
District and Regional Managers, Delivery/Pick-up Drivers. Also
includes, but not limited to all other upper Corporate Management
and/or Mall Management.
 Monday morning and monthly paperwork to all regional managers,
including but not limited to: profit/loss information, GOM’s, IPT’s,
cash drawer reconciliation, deposit logs, payroll budgets, monthly
goals, and schedules
 Pricing, signage, marketing, public relations, etc
November 2013 Kitchen Collection; Sioux City, IA
April 2014 Assistant Manager
 Responsible for opening and closing of store including financial logs.
 Assisting Store Manager with daily operations of store including
logging of PO's, damaged/returned items, food expiration logs,
receiving shipments, and delegating tasks to employees.
 Knowledge of Plan-o-grams, following procedures for damages and
checking in merchandise.
 Extensive knowledge of products and customer service.
June 2010 - Rent-A-Center; South Sioux City, NE
June 2011 Credit Manager
 Responsible for overseeing all credit activities and accounts.
 Located and notified customers of delinquent accounts to solicit payments
and take possession of merchandise.
 Received and processed payments; prepared statements for the credit
department; initialized repossession proceedings; and maintained
account records.
 Responsible for loading, unloading, and delivering furniture, electronics,
and appliances.

3. February 2009 - Tri-State Dental Laboratory; Sioux City, IA
October 2009 Dental Lab Technician
 Responsible for construction of base-plates and custom trays and
investing/divesting of final product.
 Assisted in the processing and finishing of dentures.
 Assisted in packaging and delivering finished product to the designated
dental offices around the city.
August 2006 - Kitchen Dressings; Sioux City, IA
February 2009 Sales Manager
 Assisted in the opening and growth of locally owned business.
 Maintained contact with vendors; oversaw inventory control; displayed
merchandise; and, completed purchase orders and contacted companies
about damaged/defective products.
 In charge of all online orders; communications with customer and
packaging and shipping of product.
 Engaged in customer service and sales activities; hired and trained
employees; and, opened/closed establishment.
October 2004 - Plum’s Cooking Co.; Sioux City, IA
August 2006 Sales Associate
 Assisted customers with product questions and transactions.
 Designed store displays, completed purchase orders, and checked-in
new merchandise.
August 2002 - State of Iowa; Sioux City, IA
October 2004 In-Home Healthcare Aid
 Assisted terminally ill patients in their day to day routines.
 Transported patients to physician appointments; distributed daily
medications; and, assisted with errands and bill paying, cooking,
cleaning, and bathing.
PERSONAL STATEMENT
I believe my strongest characteristics include the ability to be an effective communicator with a
personal commitment and self-motivation to challenge myself to complete all responsibilities of
the job at all times.
References Available Upon Request