How the Next Generation BI Tool QlikView 9 is changing the way that the heathcare business is run

1. Meet the new champ: Why patient care managers and financial managers go wild for QlikView 9 healthcare intelligence software.Presented By: TopLine StrategiesJune 10, 2009

3. Michael Grollman – CTO, TopLine Strategies

5. Healthcare and Business Intelligence (BI)

6. Introduction to QlikView / QlikTech

7. Solution Demonstration

8. Client Success Stories

10. What is QlikView and who is QlikTech?

11. Discover why QlikView and Healthcare is a perfect match

12. Understand how other healthcare providers are benefiting from increased data visibility

13. Implementation Statistics

15. “On average, only 7% of data is used for analysis today in hospitals.”* “Over the next 5 years, 50% of hospitals in the US and Western Europe will have complied with the need for increased healthcare transparency.”* Information Overload Numerous Underlying Clinical, Financial and Resource Planning Systems Inability to Access, Aggregate & Explore Relevant Data Inconsistent Information Used Across Organization * Gartner Group, Vi Shaffer among others, “Predicts 2007: Healthcare Providers Must Improve Efficiency of Operations,” published November, 2006

16. Top Business & IT Priorities in Healthcare

17. Performance Challenges in Healthcare Resource Constraints “Capacity challenges are affecting service availability and limiting revenue growth. More than half of hospitals are experiencing a capacity crunch in servicing a growing population with limited resources in beds, equipment and staffing.” Financial Strains "One third of hospitals are losing money, and another third are just breaking even.” “Added cost pressures will come from higher expenses, unfunded capital needs, lower reimbursement rates and increased transition to diagnostic-related-group payment methods.” Dissatisfaction in Quality of Patient Care “More than half of patients are dissatisfied with the quality of healthcare.” “Less than a quarter of hospitals are fully compliant with safety practices.” “There are ~100,000 deaths a year from preventable medical errors in the US alone.” Inefficient Clinical Operations “Burgeoning patient waiting times with deviations across required treatments, facilities and government regulations.”

19. Fastest growing BI software company in the world (according to IDC)

20. Profitable, annual revenue growth of ~50% over the past 4 years

21. Over 11,000 customers in 95 countries

22. Adding 14.5 new customers every day

23. Over 500,000 live users

24. Shipping since 1995, now version 9QlikTech – The Business Answers Company

25. QlikView for Business Answers Simple, designed for every user 2 Any-Size Deployments 10,000X Enterprise 50X Server 2X Local 1X Personal Laptop On-Premise Mobile Cloud Analytics for Anyone and Everyone — Simple to use and learn. Designed for every user (business and technical). Instant Business Answers — Explore all of your data without limits. Never wait for a static report again. Rapid Time to Value — Measured in days and weeks. Any size deployment — Meets every business need from a single user to the largest global enterprises. Any kind of deployment — Premise, cloud, mobile (iPhone), and laptop. Enterprise-proven, IT-friendly — Successfully delivering business answers in over 1,000 enterprise accounts. Deploy Anywhere

26. Select QlikView Customers in Healthcare More Than 250 Healthcare Providers Are Leveraging QlikView

28. Clinical Care Process ‘Flow Model’

29. Six Sigma Analysis – Flow & Medical Errors

31. Actuals / Budget Analysis by Department

32. Revenue / Cost per Patient / Room

33. Physician Profiling

35. Evidence Based Medicine / Survivability

36. Prevention / Care / Aftercare Planning

37. Treatment & Prescription Order Tracking

39. Contract Management & Billing

40. Claims Administration / Denial Management

41. Audit and Fraud Detection

43. Bed / Room / ER / OR / ICU Utilization

44. Clinician Shift Scheduling & Planning

45. Staff Planning – Retirement / Shortages

47. Procurement & Material Management

48. Inventory & Care Unit Availability

49. Logistics & Fulfillment Analysis

51. Improve Cash Flow and Decrease Write Offs – AR trends, extensive drill-down

52. Control Costs – Analyze and compare hospital, practice, physician and patient care cost profiles

53. Improve Patient Care – Single version of the truth, consolidate patient information

55. Easy to Use… End users require no training and enjoy “qliking” through the application

56. Powerful… Near instant response time on data volumes as high as a billion records across thousands of users

57. Flexible… Allows unlimited dimensions and measures and can be modified in seconds

58. Integrated… Dashboards, analysis and reporting in a single solution and on a single architecture

59. Low Cost… Less costly, shorter implementations result in fast return on investment

60. Risk-Free… Fully-functional free trial download, and a seeing-is-believing experienceQlikView Value Proposition: 1/4 the Time, 1/2 the Cost, 2x the Value

61. Solution Demonstration Solution Demonstration

63. Easy to Use… End users require no training and enjoy “qliking” through the application

64. Powerful… Near instant response time on data volumes as high as a billion records across thousands of users

65. Flexible… Allows unlimited dimensions and measures and can be modified in seconds

66. Integrated… Dashboards, analysis and reporting in a single solution and on a single architecture

67. Low Cost… Less costly, shorter implementations result in fast return on investment

68. Risk-Free… Fully-functional free trial download, and a seeing-is-believing experienceQlikView Value Proposition: 1/4 the Time, 1/2 the Cost, 2x the Value

69. (Unbelievably) Fast Implementations 1 day proof of concept 1 week implemented 4 weeks implemented pharmaceutical application with only two resources 4 weeks implemented four applications 3 weeks implemented first version of DRG analysis 5 days implemented 12 weeks implemented 2 weeks implemented first application 1 week implemented

70. Delivering High Performance for Large Data Volumes and Support for Large Scale End User Deployments Healthcare – Large Data Volumes Healthcare – Large Scale Deployments 2,400 users at Blekinge Hospital (Sweden) 15 – 20 TB of data or 2 billion records analyzed on doctors, patients and diagnosis 1,000+ users across Region Skåne (Sweden) Millions of records pulled from network of hospital trusts 600 users at Malteser (Germany) Millions of records supporting 1.4 million patient visits / year Millions of records with 700,000 annual patient visits - pulled from 6 hospital systems 265 users at Helsingborgs Hospital (Sweden) 5 million records with 500,000 annual patient visits analyzed on patient data and diagnoses 250 users at National Health Service (UK) 1.5 million records pulled from multiple data sources 125 users at KVN (Germany) Millions of records analyzed on doctors, patients and diagnosis

71. Real Customer Results Clinical Operations & Care Delivery Benefits Reduced patient wait times (from a year down to a few days) 99% decrease in time to access patient critical information (down to seconds) to assess optimal treatments for meningitis Resource Planning & Supply Chain Benefits $66 million in procurement cost savings over two years for North West Collaborative Hub that overseas $2.4 billion in spend 5% decrease in costs for prescribed medical products, saving $1.1 million annually Revenue Cycle & Financial Benefits 65% projected decrease in write-offs of insurance claims down from $15 million to $5 million per year 80% reductionin audit time reporting on DRG metrics down from 3 weeks to 2-3 days to prepare for negotiations with insurance funds Administrative Reporting Benefits $240,000 in annual cost savings with 33% reduction in controllers due to efficiency gains in reporting 99% reduction in time for SIR (Swedish ICU Register) reporting down from a couple weeks to just a couple of minutes

72. “With QlikView we can identify related issues and solve problems, which would have previously been completely lost in the mass of data. QlikView developed into a strategic tool for us and allows us, by means of data controlled company management, to be successful in the long-term despite the high pressures associated with managing costs.” UschiSchäfer, Medicine Controlling, Marienhospital Gelsenkirchen (Germany) “The most important thing is to make the right decision quickly, it can be the difference between life and death. When I receive a patient, I can place myself in front of the computer screens and get the information I need immediately. It’s completely fantastic. Now I have the total picture in front of me, and I don’t have to search in different databases and waste precious minutes before still guessing something in the end.” Daniel Stålhammar - Associate Professor, Sahlgrenska University Hospital (Sweden) “Patients can now come for a check-up after a few weeks. Previously it could take up to a year before patients with specific eye problems could come for a check-up. With the new flow model and QlikView, patient waiting times are now significantly shorter.” Kerstin Sjöström, Clinic Manager, UMAS Eye Clinic, Region Skane (Sweden) Driving Competitive Advantage & Strategic Value

76. Headquartered in Cooperstown, New York

77. Achieved ~ $300 million in revenue with 3,500 employees

79. Increased charge capture by 30%

80. Increased surgical throughput with streamlined processes

81. Green lighted the opening of a dedicated trauma room

82. Gained the freedom to analyze data without the need for ITQlikView Customer Snapshot – Bassett Healthcare

85. Patient care information from Sunrise Clinical Manager System

86. Ambulatory care information from Epic Systems

88. Headquartered in Omaha, Nebraska

93. NHS launched the Collaborative Procurement Hubs (CPH) project which works with trusts and confederations in a phased approach to develop CPHs across the NHS that provide a regional procurement focus

94. Headquartered in London, England

95. Budget of $210 billion with 1.3 million employees

97. Improved Hub performance by delivering insights into data

98. Saved hours of management time in reporting and analysis

100. Reduce write-offs for insurance claims

103. Headquartered in in Manassas, Virginia

105. Reduced revenue cycle costs by bringing AR tracking, monitoring and collection internally (previously outsourced)

106. Improved revenue by analyzing physician scorecards to extend contract renewals to the high performing physicians

108. Follow-Up & Additional Information

109. Summary email

110. Learning more about QlikView’s capabilities

111. Detailed demonstration

112. Software trial

113. Seeing is Believing (SiB)

114. Contact Us

115. TopLine Strategies – www.toplinestrategies.com

116. Bill Jentarra – bjentarra@toplinestrategies.com

119. Sample reports

122. Data connections

125. Immediate results from the data analysis

126. User evaluations to assess areas of improvement

127. No risk opportunity to assess business value