Exploring the Future Potential of AI-Enabled Smartphone Processors
Service design
1. “When we build, let us
think that we build for
ever.” – John Ruskin
2. Processes
Service Level Management
Availability Management
Capacity Management
IT Services Continuity Management
Information Security Management
Supplier Management
Service Catalogue Management
Design Coordination
Concepts
4 P’s
RACI Model
SFIA (Skills Framework for Information Age)
3.
4. Objectives
Set specific and measurable - Targets
Define, document, agree, monitor,
measure, report and review the level of IT
Services provided.
Improve relationship & communication.
Monitor and improve - Customer satisfaction
Clear ambiguity
Reporting SLAM, Service Reviews
6. Purpose
“To optimize the capability of the IT infrastructure and to
support the organization by delivering a cost effective and
sustained level of availability that enables the business to
satisfy its objectives”
7. Objectives
Availability Plan
Design Availability & validation
Monitoring Av
Provide advise and guidance, CAB member
Addressing Av. Incidents / Diagnosis / Resolution
Improvement
Proactive measures
8. Purpose
To ensure the current and future capacity and performance
demands of the customer regarding IT service provision are
delivered against justifiable cost
9. Objectives
Capacity Plan
Design capacity, monitor and influence
demand
Advise and guidance, CAB member
Addressing Cp. Incidents / Diagnosing /
Resolution
Tuning / Sizing activities
Proactive measures
10. Sub processes include…
Business Capacity Management
Service Capacity management
Component Capacity Management
11. Objectives
Aligning IT Security with Business
Security.
Protect information from harm due to
failures of availability, integrity &
confidentiality.
12.
13. The Information Security Management process framework
consists of:
Information Security Policies
Designing Security Controls
14.
15.
16. Purpose
Is to support the overall BCM process by ensuring that the risks
that could seriously effect IT services are managed and the
IT service provider can always provide minimum agreed
business continuity related service levels
17. PLANS
Service Continuity Plan
IT Recovery Plan
18. Objectives
Obtain value for money
Ensure Underpinning Contracts are aligned to SLA, SLR’s
Manage relationships with vendors
Manage Suppliers performance, risk assessment
Negotiate and agree contracts with them
Maintain a SCMIS, CAB member
22. Purpose
Ensure the goals and objectives of this stage are
met by providing a ‘spoc’ for coordination and
control for all activities and processes within this
stage
Responsible
to produce Service Design
Package (SDP) and hand over to Service
Transition
24. SFIA (Skills Framework for Information Age)
Common reference model for the identification of
the skills needed to develop effective IT services,
information systems and technology