Explore Great Clips’ journey of converting a classroom-based training program to a blended approach. Hear about design considerations and elements, learn development best practices, and see the results of implementing a blended approach. This is a practical session designed to give you a framework and ideas you can implement in your organization. Speakers: Lora Peterson and Sue Aderhold, Great Clips

1. Take Your
Program From
Classroom to
Blended

2. Great Clips
• Largest salon brand in the world
• 4200+ locations
• Franchisee owned
• Select service
• 12 years of growth
• 200+ new salons per year
• Customer visits increase each
year

3. Training Organization
• LEADS = 6 days in
person
• Academy = 3 days in
person
• 70 training centers +
hotel training
• 42 full-time trainers

4. The Education Team

6. Define
Your
Project

8. • Consistent brand delivery = elearning
• +
• Relationships = in-person
• Blended Learning

9. The Parameters
• Blend the content
o The right content = the right
method
• Reduce time at the training
center
• Fun and engaging
o Short bits: 13 – 17 minutes
• Improve learning =
increase results

10. The Development Team
Offered instructional
design program to
trainers
• 9 started program; 3
finished
• 3 were added to
development team
half-time
The original team:
• Instructional Designer
• eLearning Specialist
Need additional help!
• 50% time Graphics
Designer

11. Instructional Design Program
• How Adults Learn/Learning Styles
• Writing Learning Objectives
• Course Design Process – Storyboarding
• Course Flow
• Engagement Activities and Scenarios
• Checking Understanding & Assessing Knowledge
• Page Design
• Effective Use of Media/Copyright Law
• Resources: ISD From the Ground Up
Leaving ADDIE for SAM

12. Created Advisory Team

13. Agile Framework
• Agile software development is a group of software development
methods in which requirements and solutions evolve through
collaboration between self-organizing, cross-functional teams. It
promotes adaptive planning, evolutionary development, early
delivery, continuous improvement, and encourages rapid and
flexible response to change.

14. Kick Off
The
Project

15. Kick Off Meeting 3-Day Agenda:
• Overview of development
process & roles
• Building the team
• Design parameters
• Learning objectives for
‘buckets’
• Courses/content for each
bucket
• Course Design Worksheet
• Start development (together in
the room)

16. Classroom Preparation

17. Mindset Shifts

18. Manage
The
Project

19. Daily Stand Up
What’s on your
plate today?
What’s getting in your way?
What do you need
help with?
Feedback

20. 2020

22. The
New
Program

27. Collaborative Learning

28. Prepare
Your Support &
Your People

29. Testing

30. Train the Trainer
Three day agenda:
• Facilitation skill
building
• Module activity groups
• Questions
• Final details

31. Communication

32. T

33. The Results

34. The Results
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
5
Satisfaction Online Engagement Online Technology Experience Satisfaction In Person

35. LEADS Course Ratings
• All courses rated between 4.22 – 4.53 out of 5.

36. 123
5842
8457
13277 14539
49601
80079
107113
0
20000
40000
60000
80000
100000
120000
2009 2010 2011 2012 2013 2014 2015 2016
New
Franchisees
AllFranchisees
GM’s&GCI
SalonManagers
LEADS
Course Completions
AcademyTest

37. 0
1000
2000
3000
4000
5000
6000
Leadership Concepts Deliver the Brand Communication Recruit, Interview & Hire Coach & Reinforce Manage the Salon
2015
2016
LEADS

38. What’s
Next

43. Lora Peterson
Director, Great Clips University
Great Clips, Inc.
Lora.Peterson@greatclips.com
(952) 746-6541
Sue Aderhold
Director of Education
Great Clips, Inc.
Sue.Aderhold@greatclips.com
(636) 248-6305