Capstone Healthcare Service offering June 18.12 V3.2

Healthcare Solution
Services
DRAFT June 2012

Healthcare Solution Services
Office/Clinical
Assessment
EHR/EMR
Requirements
Definition
Backup and
Recovery
Process
Management
Business
Analytics
Security
Encryption
Strategic
Planning
Key
Performance
Indicators
Recovery
Assurance
Business Development
Solutions Integration

Business
Development
EHR/EMR
Planning &
Selection
EHR Training
Implementation
Interfaces
Quality
Improvement
HIE
Implementation
Mobility
EMR/EHR Solutions Implementation

• Meaningful use: of an electronic health record system. Under the economic stimulus plan
physicians who implement EHRs and meet HHS "meaningful use" criteria starting in 2011
can qualify for HITECH incentives of $44,000 or more. Likewise, Medicare incentives of up
to $63,000.
• More productive practice management: Improve practice efficiency while increasing your
team's security, productivity and quality of care.
• Business Continuity: Nothing is more important that the backup and recovery of your
Practice Data
• Government Compliance Requirements: Many healthcare mandates over next two years.
By 2015 non-compliance will begin receiving negative incentives.
• An excellent Return On Investment (ROI). A Cost Benefit Analysis (CBA) will show the
monetary benefits from improvements in efficiency and effectiveness.
• Quality of Care: New studies point to the ability for EHR to improve patient quality of care.
• Help Clinic/Practice decide what they want and need. jointly develop a series of integrated
Solutions in support of the Strategic/Tactical plan.

• Office/Clinical Assessment:
– Patient Scheduling
– Practice Management
– Prescription Ordering Process
– Office Billing
– Patient Health Records – Health Information
Exchange (HIE)
– Lab Integration Work
– Secure messaging
– Medical Charting
– Office Process Efficiency
– Business Continuity

• Process Management:
– Define and Document Processes (Operations)
– Process Information Source (Development)
– Process Flow Architecture (Workflow)
– Process Stage of Maturity (Strengths and
Weaknesses)
– Quality Factor
– Total Quality Improvement (TQI)
– Total Quality Management (TQM)

Office/Clinical
Assessment
EHR/EMR
Requirements
Definition
Backup and
Recovery
Process
Management
Business
Analytics
Security
Encryption
Strategic
Planning
Key
Performance
Indicators
Recovery
Assurance
Business Development

• Backup and Recovery:
– Business Continuity
– Recovery Management
• Recovery Point Objectives (RPO)
• Recovery Time Objectives (RTO)
– Business Data
– Cloud Backup
– Recovery Testing

• Recovery Assurance:
– Auxiliary Office Applications
– Auxiliary Office Technology and Data
– Computer Image
– Recovery Management
• Recovery Point Objectives (RPO)
• Recovery Time Objectives (RTO)
– Offsite Backup
– Recovery Testing

• Strategic Planning:
– Mission, Goals and Objectives
– 2-5 year plan
– Health Insurance Exchange (HIE)
– Service Oriented Architecture (SOA)
– Process Redesign
– Practice Growth Plans
– Enterprise Architecture (EA)
– 6 month to 2 year Tactical Planning

• Security Encryption:
– Health Insurance Exchange (HIE)
– Security Audit
– Government Regulations and Compliance
• Health Information Privacy Act (HIPAA)
– Electronic Protected Health Information
(EPHI)
– Protected Health Information (PHI)
• Payment Card Industry (PCI) Data Security
Standard (DSS)
• Gramm–Leach–Bliley Act (GLBA)

• Key Performance Indicators (KPI):
– Identify Performance Goals and
Objectives
– Define and Document KPI’s for G&O
– Establish Meaningful Reports
– Publish daily, weekly and monthly
trend reports
– Run Exception reports
– Define and Document Critical Success
Factors (CSF)

Business
Development
EHR/EMR
Planning &
Selection
EHR Training
Implementation
Interfaces
Quality
Improvement
HIE
Implementation
Mobility

• EHR EMR Planning and Selection:
– Define or validate Practice Goals and
Objectives
• List Practice Requirements
– Define and Document desired EHR EMR
features and functions
• Feature/Function Comparative Matrix
• Quantify Monetary IT and Business Benefits
– Define future practice strategy and
requirements
– EHR Systems Comparisons by function
• Based on defined Practice requirements
– Cost Benefit Analysis (CBA)
– Make Final Selection

• EHR Training and Implementation:
– Project Management oversight
– Install WAN, Routers, Ptrs, Laptop, Scanner,
etc, as Req.
– Hands on training sessions
– On-sight and/or phone support
– All EHR features and functions covered
– One-on-One, as required, with front office,
back office, providers, staff, etc.
– Provide Guidance with implementation
– Assistance with Practice Set-up
– Assistance with Implementing Appendix “A”
initiatives

• Quality Improvement:
– Documentation and Validation of existing
process flows
– Process Infrastructure Maturity Assessment
– User EHR/EMR to improve process Efficiency
– Security
• Health Information Exchange (HIE):
– Patient Records
– Hospital Records
– Insurance Records
– State Requirements
– Etc.

• Mobility:
– Define Mobility Requirements
– Identify Tech devices (lap tops, Smart
phones, I Pad, Tablets, Etc.)
– Security Policies and Procedures
• Interfaces:
– Identify Source/Target Processes
– Define compatibility Requirements
– Exchange Translation
– Options Available in the Marketplace

Appendix A: Practice Fusion EHR
• EHR Features
– Charting
– E-Prescribing*
– Labs*
– Scheduling
– Messaging
– Documents
– Reporting
– Billing
• E-Prescribing*
• Medical Charting
• Scheduling
• Referral Letters
• Lab Integration*
• Patient Management
• Clinical Collaboration
• Medical Documents
• Reporting
• Secure Messaging
• Medical Billing
• Patient Health Records – Health
Information Exchange (HIE)
• Health Insurance Exchange
• EMR Integration & API
• Mobile EMR
• Unlimited Support

Capstone Healthcare Service offering June 18.12 V3.2

Capstone Healthcare Service offering June 18.12 V3.2

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Capstone Healthcare Service offering June 18.12 V3.2