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Choose your own direction.
Purchasing an agency as an Allstate Exclusive Agent.




R27326
Take a good look at your life.
Where do you want to be
five or ten years from now?
Running your own business?
Being your own boss?
Enjoying financial rewards?
If you answered, “all of the
above,” then you’ve come
to the right place.




You are here.
                                 Allstate is a proven leader in a very competitive field – insurance
                                 and financial services.

                                 Today, we’re continuing to strengthen our position by expanding
                                 our Exclusive Agency force, which we believe is the best in the
                                 business. Proven professionals who thrive on helping customers
                                 protect and build their tomorrows. Pros who know how to win.
                                 Pros who may be just like you.




2
“I was working as a part of a support team for an insurance
 agency for years and had a great feel for the business.
 I always knew I wanted to run my own business. Once
 I looked around, I realized that the only opportunity for me
 was the Allstate Exclusive Agent opportunity. It gave me
 a chance to run my own business, make my own money
 and offer a wonderful array of insurance and financial
 products from Allstate.”
 Exclusive Agent
 Miami, Florida




                                                              3
“My decision to purchase an agency a few years ago
 has proven to be the best decision I have ever made.
 Coming in the door as a new small business owner
 and having the Allstate name to stand behind gives
 me instant credibility. The Allstate product options
 offered me what I needed to succeed.”
 Exclusive Agent
 Laurel, Maryland




 4
Being the boss means your business is
            your baby – you determine how it grows.

            Allstate’s Exclusive Agency Program
            provides you with a unique entrepreneurial
            opportunity where you will have the support
            and expertise of one of the country’s most
            established insurance companies.




Where you’re the boss.

            As an independent contractor, you’ll choose your own office
            location and hire your own staff. You’ll also build a book of
            business in which you have an economic interest.    *




                                                                               5
            * Economic interest may be sold to Allstate-approved buyer only.
Purchasing an existing
agency1 from an Allstate
Exclusive Agent is just one
of multiple ways to become
an Allstate Exclusive Agent.




Start here.
                               With the option of purchasing an existing Allstate Agency1,
                               you have the advantage of buying a business that’s already
                               up and running. In fact, you may choose the level of business
                               activity based on the size of the agency you purchase.
                               There are different bonus and incentive opportunities
                               available depending on whether the agency has less than
                               750 PP&C policies or more than 750 PP&C policies.




                               1
                                   Allstate is not a party to the sale nor does Allstate participate in the sale negotiation or
                                   agency valuation process. Exclusive Agents have an economic interest in the customer
                                   accounts they develop under the Exclusive Agency Agreement with the Company. Exclusive
                                   Agents may sell their economic interests to an Allstate-approved buyer when their agency
                                   relationship with the Company ends. Allstate retains ownership of the book of business.
                               1
                                   Allstate will provide you with information on the Exclusive Agency Program, market
                                   information, and the purchase process. However, it is strongly recommended that you
                                   consult with outside advisors (attorney, tax advisor, accountant, banker, etc.) before
6                                  purchasing an agency from an Allstate Exclusive Agent.
BECOMING AN ALLSTATE
                                                EXCLUSIVE AGENT . . .




                                                                                   Purchasing2 an
 Completing the                                Starting a new                                           Being assigned3 a
 Exclusive Agent                                  agency                                                book of business
                                                                                   agency from an
Employee Program1
                                                                                   existing Allstate
                                                                                   Exclusive Agent




                                               Less than 750                                     More than 750
                                               PP&C policies                                     PP&C policies




    The Allstate Exclusive Agent Employee Program is offered in select states.
1



    Purchase, as used in this document, refers to the purchase of the economic interest
2


    in the Allstate customer accounts serviced by an agency.
    Where available, an agent may be assigned a book(s) of business as the agent of
3


    record. The commission amounts for the assigned policies are 6% for Standard Auto
    and Property and 4% for Nonstandard Auto for five (5) annual renewals following the
    date of assignment. The assigned policies are not eligible for inclusion in Termination
    Payment calculation for five (5) annual renewals following the date of assignment.
                                                                                                                            7
    Allstate retains ownership of the assigned policies.
Allstate offers you the
opportunity to team up
with a Personal Financial
Representative, a specialist
in life, savings and
financial products. There
are plenty of good reasons
to do this, including:             More revenue and economic value for your agency through
                               I

                                   cross-selling property and casualty with financial services
                                   Better business retention as customers begin to call on your
                               I

                                   agency for a wide range of insurance and financial products

                                   More experience in financial services, sales and marketing
                               I




                               You can free up your time to develop other parts of your business.
                               The only thing required of you is ongoing communication and a
                               mutual understanding of goals. The choice is yours. Team up with
                               a Personal Financial Representative or run the show yourself.




    Drive your business as a team




8
or on your own.
            “Teaming up with a Personal Financial Representative
            absolutely enhances the retention of the customer,
            which obviously means more commissions for the agent.
            It’s just the fact that you know the customer very well.”

            Exclusive Agent
            Jacksonville, Arkansas




                                                                        9
Independence is what
makes the Allstate Exclusive
Agent opportunity ideal
for motivated people with
sales experience. But, you’re
not set adrift on your own.
We offer the tools and
                                Field Distribution Leaders are available to provide consultation and
support to help you succeed
                                expertise to help you profitably grow your agency. In addition, you’ll
                                have access to education programs, an advanced computer system,
every step of the way.
                                24-hour customer service and much more.

                                Plus, our highly competitive commission structure and rewarding
                                recognition programs can help your business grow by motivating
                                both you and your staff.




Support here, there, everywhere.




10
The right products to help you succeed.
As an Allstate Exclusive Agent, you’ll have a comprehensive line-up of excellent,
affordable products to meet the needs of the customers.




                           AUTO INSURANCE                                                   PROPERTY INSURANCE
                                                                                            Homeowner
                           Preferred Auto
                                                                                            Condo
                           Indemnity Auto
                                                                                            Customizer
                           Motorcycle
                                                                                            Business Package Policy
                           Motorhome
                                                                                            Renters
                           Motorclub
                                                                                            Mobile Home
                           Commercial Auto
                                                                                            Boat
                           Commercial Fleets
                                                                                            Recreational Vehicle
                                                                                            Flood
                           FINANCIAL PRODUCTS                                               Personal Umbrella Policy
                                                                                            Commercial Property Policies
                           Life Insurance
                                                                                            SPP (Scheduled Personal Property)
                           Annuities
                                                                                            LPP (Landlord Package Policy)
                           Mutual Funds
                           IRAs
                           Extended Care Insurance
                           CDs1
                           Money Market Accounts
                           Disability Insurance
                           Supplemental Health Insurance



                      1
                          Banking and savings products such as CDs are offered through Allstate Bank,
                          Member FDIC. Non-deposit investment products sold by other companies within
                          the Allstate family of companies are not insured by the FDIC, are not a deposit or
                          other obligation of, or guaranteed by, Allstate Bank and may be subject to investment
                          risks, including possible loss of principal amount invested. In certain states, the
                          referral of CDs is limited by state securities laws to agents who are registered
                                                                                                                                11
                          securities representatives.
As you evaluate the
opportunity to buy an
existing Allstate Agency,
here are a few questions
to ponder:                      What is the business environment?
                            I



                                What are the financial results of the agency?
                            I



                                Is the agency an efficiently operated business?
                            I



                                Will agency staff be retained after the purchase? What is their
                            I

                                value to the agency?
                                What staffing issues exist?
                            I



                                Will the existing location be maintained after the agency purchase?
                            I



                                What factors may affect the retention of customers in the book
                            I

                                of business?
                                How will the agency purchase be financed?
                            I



                                What legal issues should be considered?
                            I



                            For more details on any of these questions and other items to
                            consider, please review the appendices in the back of this brochure.




Before you decide.




12
How long does the process take?
We’ve created an easy-to-follow, four-part process that
starts about a year before the effective date of sale. Your
individual timeline may be shorter or longer, depending
on your circumstances. For a more detailed look at the
timeline, please consult the appendices at the back of
this brochure.




                                                              13
“After a year and a half I look back and
am so thankful I made this decision
by coming aboard.”
Exclusive Agent
Tampa, Florida




14
The Allstate name is one that is associated
              with reliability and financial strength.
              Starting in 1931, selling auto insurance
              through the Sears catalog, Allstate has built
              a legacy of innovation, service and success.
              We are ranked among one of the Fortune 50
              companies and our slogan, “You’re in
              Good Hands with Allstate ,” is one of the
                                                   ®




              most widely recognized in the business.




At Allstate, we’re right with you.
              In today’s changing economic environment, we’re poised to
              continue our success. Many insurance companies have come
              and gone, or strayed far from their roots. But we remain true
              to a fundamental idea – to deliver protection, peace of mind
              and a better quality of life to all our customers.

              We’re looking for entrepreneurial sales professionals who
              like working with people and want to grow with us. If you’re
              interested, we would like to talk with you. We may have a
              successful future in common.

              To learn more, call Allstate today at 877-258-9012, or
              visit our website at allstateagent.com.




                                                                             15
Appendices

     APPENDIX A

     Purchasing an Agency...
     Things to Consider.


     APPENDIX B

     Estimated Timeline of Key Events
     for an Agency Sale.




16
APPENDIX A



Purchasing an Agency...
Things to Consider.

As you evaluate the Allstate Exclusive Agency Program to determine if purchasing an agency is the right opportunity for
you, there are several things you may want to consider. This list provides you with a starting point.

Please note that Allstate is not a party to the sale, nor does Allstate participate in the agency valuation, sale negotiation, or
terms of the sale processes. We recommend you consult with your attorney, tax advisor, and other financial professionals
before entering into an agreement to purchase an agency from an Allstate Exclusive Agent.


Agency Valuation
Several factors may affect the value of an agency. There are companies that specialize in helping people determine the
value of a business they may want to buy. You may find independent business valuation helpful.




To assist you in evaluating this opportunity, we've put together some
commonly-asked questions in a variety of categories.

 MARKET ANALYSIS                                                        FINANCIAL RESULTS

 What is the business environment?                                      What are the financial results of the agency over
                                                                        the past three years?
   Market demographics
 I

                                                                          Revenue growth
                                                                        I
   Volatility — regulatory changes
 I

                                                                          Number of policies
                                                                        I
 I Catastrophe exposure and management

                                                                        I Number of households
 I Local growth strategy

                                                                        I Policy retention
 I Competition

                                                                        I New business production

                                                                        I Average premium per policy

                                                                        I Office expenses

                                                                        I Revenue by line of insurance
 CUSTOMER RETENTION ISSUES
                                                                        I Claim results — loss trends

 Which factors may affect the retention of
 customers in the book of business?
   Zip code analysis of customer base
 I

   Average age of customer base
 I
                                                                        PRODUCT MIX
 I Retention of agency staff

                                                                        What is the composition of the product and
 I Pending rate changes

                                                                        customer mix in the book of business?
 I Selling agent involvement in the agency after the sale

                                                                          Mix of business
                                                                        I
 I Customer satisfaction measurement

                                                                          Number of policies per household
                                                                        I
 I Customer complaint volume

                                                                        I Business quality — underwriting guidelines
 I Rate activity in the past 12-24 months

                                                                        I Percent financial services business

                                                                        I Percent service account business — business not written


                                                                          by the agent but serviced in the location. This business is
                                                                          paid at a lower compensation amount.




                                                                                                                                   17
Purchasing an Agency...
Things to Consider (cont’d)


 OPERATIONAL ISSUES                                  PURCHASE FINANCING

 Is the agency an efficiently operated business?     How will the agency purchase be financed?
   Processes for producing and retaining business      Type of business loan and lender
 I                                                   I

 I Results measurement and tracking                    Length of approval process
                                                     I

 I Customer records and documentation                I Lender requirements

 I Agency use of technology                          I Capital to be invested

 I Errors and Omissions claim history                I Repayment plan fits agency cash flow




 Will agency staff be retained after the purchase?
 What is their value to the agency?
   Tenure of staff
 I
                                                     LEGAL CONSIDERATIONS
   Technology skills
 I

                                                     What legal issues should be considered?
 I Sales skills

 I Insurance license(s)                                Attorney involvement throughout the purchase
                                                     I

 I Customer and community relationships                process including terms of the purchase agreement
 I Defined staff responsibilities                    I Tax planning considerations

                                                     I Choice of entity, e.g., sole proprietor, limited

 What staffing issues exist?                           liability company (LLC), or corporation
                                                     I Agency licensing requirements
   Compensation
 I

                                                     I Pending lawsuits, liens, or judgments
   Staff training
 I

 I Staff accountability for results

 I Staff performance evaluations

 I Staff turnover


                                                     OTHER CONSIDERATIONS
 Will the existing location be maintained
 after the agency purchase?                          What are some of the other items I
                                                     should consider?
   Market presence
 I

                                                       Licensing Requirements — in addition to
   Assume lease/sublease                             I
 I

                                                       property/casualty and life licensing, securities licensing
 I Terms and conditions of lease

                                                       is required. An extensive background check is completed
 I Tenant improvements

                                                       by the NASD, (National Association of Securities
 I Landlord relationship

                                                       Dealers) as part of the securities licensing process.
 I Local zoning ordinances

                                                     I Retirement planning
 I Signage

                                                     I Commissions and commission charge backs

                                                       received after the sale on business written or terminated
                                                       before the sale
                                                     I Accounting decisions — responsibility for expenses

                                                       incurred prior to the sale when payment is due
                                                       after the sale
                                                     I Errors and Omissions insurance — extended

                                                       coverage after the sale
                                                     I Key person life insurance




18
APPENDIX B



  Estimated Timeline of
  Key Events for an Agency Sale.


12 MONTHS                                                                                                                                DATE OF SALE




 9-12 MONTHS PRIOR                   6-9 MONTHS PRIOR                   3-6 MONTHS PRIOR                         3 MONTHS PRIOR
 to the effective date               to the effective date              to the effective date                    and up to the effective date
 of the sale                         of the sale                        of the sale                              of the sale

 Program Review                      Program Requirements               Agency Sale Process                      Final Steps

      After you have identified          Take the Agent Selection           Negotiate and finalize                   Complete the Education
 I                                   I                                  I                                        I

      an agency for sale and             Process test                       the terms of the sale                    Program
      started preliminary sale                                              with the seller
                                         Pass the background                                                         If applicable, complete
                                     I                                                                           I
      discussions, meet with a           screening                          Make financing                           the assignment of
                                                                        I

      Field Distribution Leader.                                            arrangements,                            commissions paperwork
                                         Complete the capital
                                     I
      You will receive an                                                   if necessary
                                         requirements worksheet                                                      Provide the region with proof
                                                                                                                 I
      overview of the Exclusive
                                                                            Make arrangements                        of Errors and Omissions
                                                                        I
                                         Complete a business plan
                                     I
      Agency Program and
                                                                            to lease office space,                   insurance and Workers’
                                         Obtain licenses and sign the
      buyer requirements.            I
                                                                            if necessary                             Compensation insurance, as
                                         Letter of Understanding for
      Review the Exclusive
 I
                                                                                                                     well as direct deposit form,
                                                                            Make arrangements for
                                                                        I
                                         securities licensing
      Agency Agreement and                                                                                           agency desk top computer
                                                                            furniture, equipment, and
                                         After successfully
      Supplement, Exclusive          I
                                                                                                                     system agreement form and
                                                                            supplies, if necessary
                                         completing the previous
      Agency Independent                                                                                             any other information
                                         steps, you will receive
      Contractor Manual, and                                                                                         requested
                                         preliminary approval
      Exclusive Agency Reference
                                         to continue with the
      Guide
                                         sale process
      Review the Cash
 I
                                                                                Note: Your individual timeline may be shorter or longer depending
      Flow Models
                                                                                on your own circumstances. Additionally, the timing of your events
                                                                                may occur earlier or later in the agency sale process.




  The following steps in the agency sale process may be completed throughout the
  process and at different times during the process:

      Consult with an attorney, tax advisor, and other outside resources
  I


      Obtain information regarding the book of business serviced by the agency,
  I


      including requested agent policies
      Review agency reports and information to help you determine the agency value
  I




                                                                                                                                               19
Securities offered through Allstate Financial Services, LLC (LSA Securities in LA and PA).
Registered Broker-Dealer. Member NASD, SIPC. Main Office: 2920 South 84th Street, Lincoln, NE 68506. 877-525-5727.
©2005 Allstate Insurance Company. allstate.com
Allstate is an Equal Opportunity Company

R27326

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Agency Purchase Mini Brochure Allstate Ea Op

  • 1. Choose your own direction. Purchasing an agency as an Allstate Exclusive Agent. R27326
  • 2. Take a good look at your life. Where do you want to be five or ten years from now? Running your own business? Being your own boss? Enjoying financial rewards? If you answered, “all of the above,” then you’ve come to the right place. You are here. Allstate is a proven leader in a very competitive field – insurance and financial services. Today, we’re continuing to strengthen our position by expanding our Exclusive Agency force, which we believe is the best in the business. Proven professionals who thrive on helping customers protect and build their tomorrows. Pros who know how to win. Pros who may be just like you. 2
  • 3. “I was working as a part of a support team for an insurance agency for years and had a great feel for the business. I always knew I wanted to run my own business. Once I looked around, I realized that the only opportunity for me was the Allstate Exclusive Agent opportunity. It gave me a chance to run my own business, make my own money and offer a wonderful array of insurance and financial products from Allstate.” Exclusive Agent Miami, Florida 3
  • 4. “My decision to purchase an agency a few years ago has proven to be the best decision I have ever made. Coming in the door as a new small business owner and having the Allstate name to stand behind gives me instant credibility. The Allstate product options offered me what I needed to succeed.” Exclusive Agent Laurel, Maryland 4
  • 5. Being the boss means your business is your baby – you determine how it grows. Allstate’s Exclusive Agency Program provides you with a unique entrepreneurial opportunity where you will have the support and expertise of one of the country’s most established insurance companies. Where you’re the boss. As an independent contractor, you’ll choose your own office location and hire your own staff. You’ll also build a book of business in which you have an economic interest. * 5 * Economic interest may be sold to Allstate-approved buyer only.
  • 6. Purchasing an existing agency1 from an Allstate Exclusive Agent is just one of multiple ways to become an Allstate Exclusive Agent. Start here. With the option of purchasing an existing Allstate Agency1, you have the advantage of buying a business that’s already up and running. In fact, you may choose the level of business activity based on the size of the agency you purchase. There are different bonus and incentive opportunities available depending on whether the agency has less than 750 PP&C policies or more than 750 PP&C policies. 1 Allstate is not a party to the sale nor does Allstate participate in the sale negotiation or agency valuation process. Exclusive Agents have an economic interest in the customer accounts they develop under the Exclusive Agency Agreement with the Company. Exclusive Agents may sell their economic interests to an Allstate-approved buyer when their agency relationship with the Company ends. Allstate retains ownership of the book of business. 1 Allstate will provide you with information on the Exclusive Agency Program, market information, and the purchase process. However, it is strongly recommended that you consult with outside advisors (attorney, tax advisor, accountant, banker, etc.) before 6 purchasing an agency from an Allstate Exclusive Agent.
  • 7. BECOMING AN ALLSTATE EXCLUSIVE AGENT . . . Purchasing2 an Completing the Starting a new Being assigned3 a Exclusive Agent agency book of business agency from an Employee Program1 existing Allstate Exclusive Agent Less than 750 More than 750 PP&C policies PP&C policies The Allstate Exclusive Agent Employee Program is offered in select states. 1 Purchase, as used in this document, refers to the purchase of the economic interest 2 in the Allstate customer accounts serviced by an agency. Where available, an agent may be assigned a book(s) of business as the agent of 3 record. The commission amounts for the assigned policies are 6% for Standard Auto and Property and 4% for Nonstandard Auto for five (5) annual renewals following the date of assignment. The assigned policies are not eligible for inclusion in Termination Payment calculation for five (5) annual renewals following the date of assignment. 7 Allstate retains ownership of the assigned policies.
  • 8. Allstate offers you the opportunity to team up with a Personal Financial Representative, a specialist in life, savings and financial products. There are plenty of good reasons to do this, including: More revenue and economic value for your agency through I cross-selling property and casualty with financial services Better business retention as customers begin to call on your I agency for a wide range of insurance and financial products More experience in financial services, sales and marketing I You can free up your time to develop other parts of your business. The only thing required of you is ongoing communication and a mutual understanding of goals. The choice is yours. Team up with a Personal Financial Representative or run the show yourself. Drive your business as a team 8
  • 9. or on your own. “Teaming up with a Personal Financial Representative absolutely enhances the retention of the customer, which obviously means more commissions for the agent. It’s just the fact that you know the customer very well.” Exclusive Agent Jacksonville, Arkansas 9
  • 10. Independence is what makes the Allstate Exclusive Agent opportunity ideal for motivated people with sales experience. But, you’re not set adrift on your own. We offer the tools and Field Distribution Leaders are available to provide consultation and support to help you succeed expertise to help you profitably grow your agency. In addition, you’ll have access to education programs, an advanced computer system, every step of the way. 24-hour customer service and much more. Plus, our highly competitive commission structure and rewarding recognition programs can help your business grow by motivating both you and your staff. Support here, there, everywhere. 10
  • 11. The right products to help you succeed. As an Allstate Exclusive Agent, you’ll have a comprehensive line-up of excellent, affordable products to meet the needs of the customers. AUTO INSURANCE PROPERTY INSURANCE Homeowner Preferred Auto Condo Indemnity Auto Customizer Motorcycle Business Package Policy Motorhome Renters Motorclub Mobile Home Commercial Auto Boat Commercial Fleets Recreational Vehicle Flood FINANCIAL PRODUCTS Personal Umbrella Policy Commercial Property Policies Life Insurance SPP (Scheduled Personal Property) Annuities LPP (Landlord Package Policy) Mutual Funds IRAs Extended Care Insurance CDs1 Money Market Accounts Disability Insurance Supplemental Health Insurance 1 Banking and savings products such as CDs are offered through Allstate Bank, Member FDIC. Non-deposit investment products sold by other companies within the Allstate family of companies are not insured by the FDIC, are not a deposit or other obligation of, or guaranteed by, Allstate Bank and may be subject to investment risks, including possible loss of principal amount invested. In certain states, the referral of CDs is limited by state securities laws to agents who are registered 11 securities representatives.
  • 12. As you evaluate the opportunity to buy an existing Allstate Agency, here are a few questions to ponder: What is the business environment? I What are the financial results of the agency? I Is the agency an efficiently operated business? I Will agency staff be retained after the purchase? What is their I value to the agency? What staffing issues exist? I Will the existing location be maintained after the agency purchase? I What factors may affect the retention of customers in the book I of business? How will the agency purchase be financed? I What legal issues should be considered? I For more details on any of these questions and other items to consider, please review the appendices in the back of this brochure. Before you decide. 12
  • 13. How long does the process take? We’ve created an easy-to-follow, four-part process that starts about a year before the effective date of sale. Your individual timeline may be shorter or longer, depending on your circumstances. For a more detailed look at the timeline, please consult the appendices at the back of this brochure. 13
  • 14. “After a year and a half I look back and am so thankful I made this decision by coming aboard.” Exclusive Agent Tampa, Florida 14
  • 15. The Allstate name is one that is associated with reliability and financial strength. Starting in 1931, selling auto insurance through the Sears catalog, Allstate has built a legacy of innovation, service and success. We are ranked among one of the Fortune 50 companies and our slogan, “You’re in Good Hands with Allstate ,” is one of the ® most widely recognized in the business. At Allstate, we’re right with you. In today’s changing economic environment, we’re poised to continue our success. Many insurance companies have come and gone, or strayed far from their roots. But we remain true to a fundamental idea – to deliver protection, peace of mind and a better quality of life to all our customers. We’re looking for entrepreneurial sales professionals who like working with people and want to grow with us. If you’re interested, we would like to talk with you. We may have a successful future in common. To learn more, call Allstate today at 877-258-9012, or visit our website at allstateagent.com. 15
  • 16. Appendices APPENDIX A Purchasing an Agency... Things to Consider. APPENDIX B Estimated Timeline of Key Events for an Agency Sale. 16
  • 17. APPENDIX A Purchasing an Agency... Things to Consider. As you evaluate the Allstate Exclusive Agency Program to determine if purchasing an agency is the right opportunity for you, there are several things you may want to consider. This list provides you with a starting point. Please note that Allstate is not a party to the sale, nor does Allstate participate in the agency valuation, sale negotiation, or terms of the sale processes. We recommend you consult with your attorney, tax advisor, and other financial professionals before entering into an agreement to purchase an agency from an Allstate Exclusive Agent. Agency Valuation Several factors may affect the value of an agency. There are companies that specialize in helping people determine the value of a business they may want to buy. You may find independent business valuation helpful. To assist you in evaluating this opportunity, we've put together some commonly-asked questions in a variety of categories. MARKET ANALYSIS FINANCIAL RESULTS What is the business environment? What are the financial results of the agency over the past three years? Market demographics I Revenue growth I Volatility — regulatory changes I Number of policies I I Catastrophe exposure and management I Number of households I Local growth strategy I Policy retention I Competition I New business production I Average premium per policy I Office expenses I Revenue by line of insurance CUSTOMER RETENTION ISSUES I Claim results — loss trends Which factors may affect the retention of customers in the book of business? Zip code analysis of customer base I Average age of customer base I PRODUCT MIX I Retention of agency staff What is the composition of the product and I Pending rate changes customer mix in the book of business? I Selling agent involvement in the agency after the sale Mix of business I I Customer satisfaction measurement Number of policies per household I I Customer complaint volume I Business quality — underwriting guidelines I Rate activity in the past 12-24 months I Percent financial services business I Percent service account business — business not written by the agent but serviced in the location. This business is paid at a lower compensation amount. 17
  • 18. Purchasing an Agency... Things to Consider (cont’d) OPERATIONAL ISSUES PURCHASE FINANCING Is the agency an efficiently operated business? How will the agency purchase be financed? Processes for producing and retaining business Type of business loan and lender I I I Results measurement and tracking Length of approval process I I Customer records and documentation I Lender requirements I Agency use of technology I Capital to be invested I Errors and Omissions claim history I Repayment plan fits agency cash flow Will agency staff be retained after the purchase? What is their value to the agency? Tenure of staff I LEGAL CONSIDERATIONS Technology skills I What legal issues should be considered? I Sales skills I Insurance license(s) Attorney involvement throughout the purchase I I Customer and community relationships process including terms of the purchase agreement I Defined staff responsibilities I Tax planning considerations I Choice of entity, e.g., sole proprietor, limited What staffing issues exist? liability company (LLC), or corporation I Agency licensing requirements Compensation I I Pending lawsuits, liens, or judgments Staff training I I Staff accountability for results I Staff performance evaluations I Staff turnover OTHER CONSIDERATIONS Will the existing location be maintained after the agency purchase? What are some of the other items I should consider? Market presence I Licensing Requirements — in addition to Assume lease/sublease I I property/casualty and life licensing, securities licensing I Terms and conditions of lease is required. An extensive background check is completed I Tenant improvements by the NASD, (National Association of Securities I Landlord relationship Dealers) as part of the securities licensing process. I Local zoning ordinances I Retirement planning I Signage I Commissions and commission charge backs received after the sale on business written or terminated before the sale I Accounting decisions — responsibility for expenses incurred prior to the sale when payment is due after the sale I Errors and Omissions insurance — extended coverage after the sale I Key person life insurance 18
  • 19. APPENDIX B Estimated Timeline of Key Events for an Agency Sale. 12 MONTHS DATE OF SALE 9-12 MONTHS PRIOR 6-9 MONTHS PRIOR 3-6 MONTHS PRIOR 3 MONTHS PRIOR to the effective date to the effective date to the effective date and up to the effective date of the sale of the sale of the sale of the sale Program Review Program Requirements Agency Sale Process Final Steps After you have identified Take the Agent Selection Negotiate and finalize Complete the Education I I I I an agency for sale and Process test the terms of the sale Program started preliminary sale with the seller Pass the background If applicable, complete I I discussions, meet with a screening Make financing the assignment of I Field Distribution Leader. arrangements, commissions paperwork Complete the capital I You will receive an if necessary requirements worksheet Provide the region with proof I overview of the Exclusive Make arrangements of Errors and Omissions I Complete a business plan I Agency Program and to lease office space, insurance and Workers’ Obtain licenses and sign the buyer requirements. I if necessary Compensation insurance, as Letter of Understanding for Review the Exclusive I well as direct deposit form, Make arrangements for I securities licensing Agency Agreement and agency desk top computer furniture, equipment, and After successfully Supplement, Exclusive I system agreement form and supplies, if necessary completing the previous Agency Independent any other information steps, you will receive Contractor Manual, and requested preliminary approval Exclusive Agency Reference to continue with the Guide sale process Review the Cash I Note: Your individual timeline may be shorter or longer depending Flow Models on your own circumstances. Additionally, the timing of your events may occur earlier or later in the agency sale process. The following steps in the agency sale process may be completed throughout the process and at different times during the process: Consult with an attorney, tax advisor, and other outside resources I Obtain information regarding the book of business serviced by the agency, I including requested agent policies Review agency reports and information to help you determine the agency value I 19
  • 20. Securities offered through Allstate Financial Services, LLC (LSA Securities in LA and PA). Registered Broker-Dealer. Member NASD, SIPC. Main Office: 2920 South 84th Street, Lincoln, NE 68506. 877-525-5727. ©2005 Allstate Insurance Company. allstate.com Allstate is an Equal Opportunity Company R27326