3. (No header) 1. Business
Process
Knowledge
Rules 2. Process 3. Knowledge 4. Rules
4. Business is to create
results of value
for someone
who cares
about those results
5. A Process starts with
the first event
that initiates a
course of action.
It isn’t complete until the last aspect of the final outcome is satisfied
from the point of view of
the stakeholder
who initiated the first event or triggered it.
6. Simply a structured, measured set of activities designed to produce a specified output for a particular customer or market. A process is thus a specific ordering of work activities across time and place, with a beginning, an end, and clearly identified inputs and outputs: a structure for action. Thomas Davenport Process Innovation,
