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Eating Out
without
GLUTEN
GIG Atlanta Eating Out Without Gluten August 17, 2013
GIG Atlanta Eating Out Without Gluten August 17, 2013
What it Takes for Safe Eating Experiences
Celiac Disease, Gluten Sensitivity & Wheat Allergy
What & Where is Gluten?
Eating Away from Home
Laws & Regulations
Recipes & Snacks to Take on the Road
Essential Learning Components
u
v
w
x
y
z
“Food is our
common
ground, a
universal
experience.”
James
Beard
GIG Atlanta Eating Out Without Gluten August 17, 2013
Safe Eating
Experiences
Learning Curve
Approach
Collaboration
GIG Atlanta Eating Out Without Gluten August 17, 2013
Learning Curve
Education
Empowerment
Awareness
Information
Knowledge
Gather, List, Review
Apply, Communicate, Train
Accommodate, Simplify
A
I
K
E
• Education
• Comfort Level
• Options &
Preferences
• Plan
• Communicate
• Order
• Enjoy
• Feedback
}
Strategy
Guest
To Eating
Outside of
Home
• Educate
• Review & ID
• Listen
• Facilitate
• Fulfill
• Deliver
• Communicate
• Follow-up}
Strategy
Host
To Feeding
Guests with
Special
Dietary Needs
• Educate
• Review & ID
• Listen
• Facilitate
• Fulfill
• Deliver
• Communicate
• Follow-up}
Strategy
Chef
To Feeding
Guests with
Special
Dietary Needs
GIG Atlanta Eating Out Without Gluten August 17, 2013
What’s the difference?
Celiac, Gluten
& Wheat
v
GIG Atlanta Eating Out Without Gluten August 17, 2013
Celiac Disease
• Genetic autoimmune
disorder
• 1 in 133
• Malabsorption
• Avoid Gluten
• No cure
• Other conditions
Wheat
Rye
Barley
Oats
.15
.25
90
120
8
150
ELC #1
What &
Where is
Gluten?
u
wheat
• Bread
• Pastries
• Beer
• Bread
Crumbs
• Panko
• Chicken
Fingers
• French
Fries
• Ground
spices
• Sauces &
stocks
• Cakes,
Cookies
• Croutons
• Soy Sauce
• Thickeners
• Garnishes
• Pasta &
Noodles
barley• Bread
• Pastries
• Beer
• Bread
Crumbs
• Panko
• Chicken
Fingers
• French
Fries
• Ground
spices
• Sauces &
stocks
• Cakes,
Cookies
• Croutons
• Soy Sauce
• Thickeners
• Garnishes
• Pasta &
Noodles
rye
Milling
• Whole
• Steel cut
• Crushed
• Malted            
• Kernels
• Flour
• Bran
• Flakes
• Cereals       
Milling
Sourdough
rye bread
• Crispbread
• Thin
crispbread
oats• Bread
• Pastries
• Beer
• Bread
Crumbs
• Panko
• Chicken
Fingers
• French
Fries
• Ground
spices
• Sauces &
stocks
• Cakes,
Cookies
• Croutons
• Soy Sauce
• Thickeners
• Garnishes
• Pasta &
Noodles
Fact
Fiction
vs.
5Read
Labels
• Ingredients
you can’t
pronounce
• Lite & Low-fat
• Health claims
• Chemicals,
preservatives,
artificial flavors
& colors
• Sugar, HFCS,
Trans Fats
• Ingredients are
listed in order
of prevelance
.15
.25
Whole
REAL
Nutrient
Dense
GIG Atlanta Eating Out Without Gluten August 17, 2013
Eating Away
from Home
Restaurants
Events & Meetings
Friends & Family
GIG Atlanta Eating Out Without Gluten August 17, 2013
Food: A Fact of Life
Emotional, Physical, Familial, Cultural & Psychological
.15
.25
4,931events
23,190food functions
day
GIG Atlanta Eating Out Without Gluten August 17, 2013
So What?
Dietary Need % of Guests # Guests
Celiac Disease (3m) 1.46% 2
Diabetes (25.8m) 12.59% 14
Food Allergies (15m) 5.85% 7
Gluten Intolerance (18m) 8.78% 10
Vegetarian (27m) 11.12% 13
Vegan (1m) 0.49% 1
Kosher 5.46% 6
53 people
46%
Do not
return to
events
Do not
attend
events50%
When asked about
eating at events,
people with
dietary needs:
Leading
cause of
death
worldwide
“Chronic
disease is a
foodborne
illness. We ate
our way into
this mess, and
we must eat
our way out.”
Mark Hyman
GIG Atlanta Eating Out Without Gluten August 17, 2013
Behavioral Risk Factors
• Learning Curve
• Physical Activity
• Unhealthy Diet
• Harmful use of Alcohol
• High blood pressure
• High blood glucose
• Physical Inactivity
• Overweight & obesity
• High cholesterol
• Low fruit & vegetable intake
}
Once guests
feel safe &
satisfied
with their
eating
experience,
they become
a loyal &
repeat
customers.80%
Food & service are a
reflection of the event, the
property and the chef.
Guests are entitled to the same
quality of cuisine while
accommodating their need.
Participants should be
provided the same culinary
experience.
Attendees shouldn’t be punished
for having a dietary need.
When
serving
guests with
special
dietary
needs,
Chefs said:
GIG Atlanta Eating Out Without Gluten August 17, 2013
• Bringing back customers
• More WoM referrals 
• Increased incremental spending
• Demonstrating professionalism
• Increase client base
• Improve liking
• Gain trust
• Fine-tune customer service
Benefits of Good Service
GIG Atlanta Eating Out Without Gluten August 17, 2013
The Legality
of Gluten
ADAAA
FALCPA
Gluten-free Labeling
Limits 1+ major
life activities
Seeing, hearing,
Eating, learning,
interacting with
others, breathing
Immune system,
digestive, bowel,
brain, respiratory,
cardiovascular
Atlanta Technical College Catering for Guests with Dietary Needs Copyright © Thrive! Meetings & Events — June 12, 2013
Food Allergen
Labeling
• US Food Allergen Labeling and Consumer
Protection Act of 2004
• Requires all major food allergens be listed
in simple language on all packaged foods
• Includes allergens in colorings, flavors and
additives
sesame seeds
mustard
sulfites
Atlanta Technical College Catering for Guests with Dietary Needs Copyright © Thrive! Meetings & Events — June 12, 2013
✤ Food Service Industry
✤ Establishments at retail level;
food directly to public
✤ Model for all jurisdictions
✤ Restaurants and
food service employees
✤ Section 2-102.11(C)9 and
2-103.11(L)
FDA Food Code
Gluten-free
Labeling
• Passed
• <20 ppm
• FDA vs. USDA
• Internationally
“I said, “Look sir,
my son has these
food allergies.’
The manager looked
right at me and my son
and said, ‘We’d rather not
serve you.’
That infuriated me.”
Ming Tsai
Chef & Owner,
Blue Ginger
Restaurant
Most Common Food Allergens
Food Allergies
what you need to know
Tree nutsPeanuts Fish Shellfish
MilkEggs Wheat Soy
Millions of people have food allergies that
can range from mild to life-threatening.
If a guest has an allergic reaction,
call 911 and notify management.
When a guest informs you that someone in their
party has a food allergy, follow the four R's below:
Refer the food allergy concern to the department manager, or person in charge.
Review the food allergy with the customer and check ingredient labels.
Remember to check the preparation procedure for potential cross-contact.
Respond to the customer and inform them of your findings.
Cooking oils, splatter, and steam from cooking foods.
© 2009 The Food Allergy & Anaphylaxis Network
Always let the guest make their own informed decision.
Sources of Cross-Contact:
Any food equipment used for the processing of allergy-free foods must
be thoroughly cleaned and sanitized prior to use.
All utensils (i.e.,spoons, knives, spatulas, tongs), cutting boards, bowls,
pots, food pans, sheet pans, preparation surfaces.
Allergen-containing foods touching or coming into contact with allergy-free foods
(i.e. a nut-containing muffin touching a nut-free muffin).
Fryers and grills.
Wash hands and change gloves after handling potential food allergens.
State &
National
Laws
• ServSafe Allergen Training
• FARE
• Food Allergy Awareness Act
• Massachusetts, St. Paul,
New York
• Training, posters, menus
Leading
cause of
death
worldwide
“Chronic
disease is a
foodborne
illness. We ate
our way into
this mess, and
we must eat
our way out.”
Mark Hyman
GIG Atlanta Eating Out Without Gluten August 17, 2013
Behavioral Risk Factors
• Tobacco Use
• Physical Activity
• Unhealthy Diet
• Harmful use of Alcohol
• High blood pressure
• High blood glucose
• Physical Inactivity
• Overweight & obesity
• High cholesterol
• Low fruit & vegetable intake
}
Once guests
feel safe &
satisfied
with their
eating
experience,
they become
a loyal &
repeat
customers.80%
Limits 1+ major
life activities
Seeing, hearing,
Eating, learning,
interacting with
others, breathing
Immune system,
digestive, bowel,
brain, respiratory,
cardiovascular
Do not
return to
events
Do not
attend
events50%
When asked about
eating at events,
people with
dietary needs:
Food & service are a
reflection of the event, the
property and the chef.
Guests are entitled to the same
quality of cuisine while
accommodating their need.
Participants should be
provided the same culinary
experience.
Attendees shouldn’t be punished
for having a dietary need.
When
serving
guests with
special
dietary
needs,
GIG Atlanta Eating Out Without Gluten August 17, 2013
• Bringing back customers
• More WoM referrals 
• Increased incremental spending
• Demonstrating professionalism
• Increase client base
• Improve liking
• Gain trust
• Fine-tune customer service
Benefits of Good Service
GIG Atlanta Eating Out Without Gluten August 17, 2013
Prepping &
Cooking
Ingredients
Prep Methods
Cooking Techniques
GaMPI Workshop A Healthier Appetite February 19, 2013
Things to Consider
Decor l Action Stations l Green Rooms l Bars l Menus
Invitations l Amenities l Pre-con l Place Cards
Know
Your
Product
Alternative Meal Options
(Optional) If you would prefer vegetarian or vegan meal options,
please select your preference below. If you have other special
dietary needs, we ask that you make your own accommodations.
Choose only one: vegetarian vegan
Ask&AskAgain
“A customeris the most important
visitor on our premises. He is not dependent
on us.
We are dependent on him.
He is not an interruption in our work -
he is the purpose of it.
We are not doing him a favor by
serving him.
He is doing us a favor by
giving us the opportunity
to serve him.”
Mahatma
Gandhi
GIG Atlanta Eating Out Without Gluten August 17, 2013
Recipes &
Snacks
What to cook at home
What to take on the road
GIG Atlanta Eating Out Without Gluten August 17, 2013
Roasted Beet Salad
with Arugula, Spicy Acacia Honey & Marcona Almonds
Rosemary
Shrimp Skewer
Vegetable Ribbons of
Carrot, Fennel &
Cucumber with an
Orange Vinaigrette
Roasted Lamb
Chop
Over Slow Cooked
Lentils, Caramelized
Onion Puree & Spring
Pea with Mint Puree
GIG Atlanta Eating Out Without Gluten August 17, 2013
Gluten & Diary Free
AVOIDAVOID SUGGESTIONSSUGGESTIONS
• Wheat
• Rye
• Barley
• Couscous
• Starches
• Malt
• Casein
• Bread
• Crackers
• Cereal
• Dairy
• Cheese
• Milk
• Buttermilk
Breakfast
• Quinoa porridge
• Gluten-free Buckwheat
Pancakes
• Vegetable Omelets
• Wheat
• Rye
• Barley
• Couscous
• Starches
• Malt
• Casein
• Bread
• Crackers
• Cereal
• Dairy
• Cheese
• Milk
• Buttermilk
Entrée
• Sliders on portobello or GF bun
• Veggie Wraps on corn tortillas
• Portobello Fillets w/ Béarnaise & Mashed
potatoes made w/ cashew cream
• Wheat
• Rye
• Barley
• Couscous
• Starches
• Malt
• Casein
• Bread
• Crackers
• Cereal
• Dairy
• Cheese
• Milk
• Buttermilk
Side
• Roasted Brussels Sprouts with Refried
Butter Beans and Rice
• Wheat
• Rye
• Barley
• Couscous
• Starches
• Malt
• Casein
• Bread
• Crackers
• Cereal
• Dairy
• Cheese
• Milk
• Buttermilk Break
• Soy Yogurts
• Zucchini chips w/ Lime mint dipping sauce
• Wheat
• Rye
• Barley
• Couscous
• Starches
• Malt
• Casein
• Bread
• Crackers
• Cereal
• Dairy
• Cheese
• Milk
• Buttermilk
Dessert • Gluten Free Apple Pie Parfait
GIG Atlanta Eating Out Without Gluten August 17, 2013
Gluten, Diary & Egg Free
Avoid SuggestionsSuggestions
• Wheat
• Rye
• Barley
• Milk
• Cheese
• Butter
• Eggs
• Bulgar
• Couscous
• Starches
• Malt
• Casein
• Bread
• Crackers
• Cereal
• Bacon
• Sausage
Breakfast • Savory vegetable pancakes
• Wheat
• Rye
• Barley
• Milk
• Cheese
• Butter
• Eggs
• Bulgar
• Couscous
• Starches
• Malt
• Casein
• Bread
• Crackers
• Cereal
• Bacon
• Sausage
Entrée
• Baked Halibut w/ Asparagus,
Leeks & dill
• Chicken Lettuce Wraps
• Roasted Lamb Chops
• Wheat
• Rye
• Barley
• Milk
• Cheese
• Butter
• Eggs
• Bulgar
• Couscous
• Starches
• Malt
• Casein
• Bread
• Crackers
• Cereal
• Bacon
• Sausage
Sides
• Kale salad w/ quinoa, tangerines &
toasted almonds
• Mac & “Cheese”
• Wheat
• Rye
• Barley
• Milk
• Cheese
• Butter
• Eggs
• Bulgar
• Couscous
• Starches
• Malt
• Casein
• Bread
• Crackers
• Cereal
• Bacon
• Sausage
Breaks
• Kale chips
• Guacamole & Corn chips
• Wheat
• Rye
• Barley
• Milk
• Cheese
• Butter
• Eggs
• Bulgar
• Couscous
• Starches
• Malt
• Casein
• Bread
• Crackers
• Cereal
• Bacon
• Sausage Desserts • Blondies
GIG Atlanta Eating Out Without Gluten August 17, 2013
Vegan & Gluten-free
Avoid SuggestionsSuggestions
• Wheat
• Rye
• Barley
• Couscous
• Starches
• Bread
• Beef
• Pork
• Chicken
• Fish
• Shellfish
• Eggs
• Honey
• Dairy
• Cheese
Breakfast
• Chewy Granola Bars
• Fruit Parfaits w/ GF granola
• Wheat
• Rye
• Barley
• Couscous
• Starches
• Bread
• Beef
• Pork
• Chicken
• Fish
• Shellfish
• Eggs
• Honey
• Dairy
• Cheese
Entrée
• Garden Gazpacho
• Vegetable & Bean Chili
• Old Bay Tofu Cakes
• Portobello Fillets w/ Béarnaise & Mashed potatoes
made w/ cashew cream
• Wheat
• Rye
• Barley
• Couscous
• Starches
• Bread
• Beef
• Pork
• Chicken
• Fish
• Shellfish
• Eggs
• Honey
• Dairy
• Cheese
Sides
• Pan-roasted Summer Vegetables
• Red and Blue Herbed Potatoes
• Wheat
• Rye
• Barley
• Couscous
• Starches
• Bread
• Beef
• Pork
• Chicken
• Fish
• Shellfish
• Eggs
• Honey
• Dairy
• Cheese
Breaks • Avocado and Mango Lime Salad
• Wheat
• Rye
• Barley
• Couscous
• Starches
• Bread
• Beef
• Pork
• Chicken
• Fish
• Shellfish
• Eggs
• Honey
• Dairy
• Cheese
Desserts • Fresh Berry Crumble
GIG Atlanta Eating Out Without Gluten August 17, 2013
Broccoli Frittata
Ingredients
1 Garlic clove
2 Tbsp. Olive oil
3 ½ C Broccoli florets
¼ tsp. Crushed red pepper
Salt & black Pepper
8 large Eggs
½ C Parmigiano, grated
Instructions
• Preheat oven to 350.
• In a 10-inch oven proof nonstick
skillet, cook the garlic in 1
Tbsp. of the oil over medium
high heat for 30 seconds.
• Add the broccoli and red pepper
and cook for 1 minute.
• Stir in 2 tablespoons of water,
season with salt and pepper and
cover.
• Cook over moderate heat until
the broccoli is crisp-tender, 2
minutes.
• Let it cool.
• In a bowl, whisk the eggs with ¼
teaspoon each of salt and black
pepper.
• Stir in broccoli. Return the
skillet to the stovetop and heat
the remaining 1 Tbsp. of oil.
• Pour in the eggs and cook over
moderately low heat until set
around the edge, 3 minutes.
• Sprinkle with the cheese.
• Transfer the skillet to the oven
and bake until the center is just
set, 12 minutes.
• Serve warm.
Food & Wine magazine
WS FSF N P GF V Dairy-Free
Omit the Parmigiano
BREAKFAST
GIG Atlanta Eating Out Without Gluten August 17, 2013
Fruit & Veggie Drinks
Ingredients All Green Smoothie
1/4 C Water
1/2 C Pineapple juice
1 3/4 C Green grapes
1/4 Bartlett pear, ripe, seeded
and halved
1/2 Avocado, pitted, peeled
1/4 C Broccoli, coarsely chopped
1/2 C Spinach, washed
1/4 C Ice cubes
Ingredients Beet, Strawberry,
Cranberry Smoothie
3/4 C 100% cranberry juice,
chilled
1/4 C Cranberries, fresh or frozen
1 small Beet, steamed
1/3 C Frozen strawberries
2 tsp. Honey or other sweetener, to
taste
WS FSF N P GF VDE VG R RV
Instructions
• Place all ingredients into the Vitamix container in the order listed and
secure lid.
• Select Variable 1.
• Turn machine on and slowly increase speed to Variable 10, then to
High.
• Blend for 35 to 40 seconds or until mixture is smooth. Put all
ingredients in blender and turn on
BREAKFAST
BREAKS
GIG Atlanta Eating Out Without Gluten August 17, 2013
Ingredients Spinach & Avocado
1.5 C Cannelloni beans, rinsed &
drained
1 C Spinach, fresh
1 Tbsp. olive oil
1/2 Large ripe avocado
1 Lemon, Juice from
2 cloves Garlic
Salt & pepper to taste
Ingredients Apple Spice
15 oz. can Chickpeas, rinsed & drained
1-1/3 C Unsweetened applesauce
1 Tbsp. Sunflower oil
1 Tbsp. Honey
1/4 C Raw cashew butter
1 tsp. Molasses
2-2.5 tsp Cinnamon
1/2 tsp. Salt
1/4 tsp. Nutmeg
1/16 tsp. Clove
WS FSF N P GF VDE VG R RV
Instructions
• Toss it all in a food processor and whirl away!
• Taste + adjust spices if desired.
Hummus
BREAKS
SIDE DISH
DESSERT
GIG Atlanta Eating Out Without Gluten August 17, 2013
Kale Quinoa Salad
Ingredients
1 C Quinoa, rinsed
2 C Water
4 Tbsp. Extra virgin olive oil
2 cloves Garlic, chopped
½ Red onion, diced
2 Roma plum tomatoes, diced
2 C Fresh kale, chopped
Salt and pepper to taste
Chile seasoning to taste,
optional
WS FSF N P GF VDE VG RV
Instructions
• Bring water and quinoa to a boil.
Cover and turn down to simmer
for 12-15 minutes.
• In sauté pan, heat 2 Tbsp. extra virgin
olive oil on medium high.
• Add chopped garlic, diced onions.
• Cook for 2 minutes before add diced
tomatoes.
• Add chopped kale, stir and cover
for 1 minute or until kale is wilted.
• When water is absorbed for
quinoa, transfer cooked quinoa
to large bowl.
• Add extra virgin olive oil, salt
and pepper and toss.
• Add in kale mixture and
gently toss.
• Serve.
BREAK
SALAD
SIDE DISH
ENTREE
Created by Chef Megan McCarthy, Healthy Eating 101
GIG Atlanta Eating Out Without Gluten August 17, 2013
Pork Patties w/ Plum Sauce
Ingredients
1½ C Plums, Coarsely chopped
(~½ lb.)
1½ Tbsp. Brown sugar
2 Tbsp. Seasoned rice vinegar
½ tsp. Sriracha (hot chile sauce,
such as Huy Fong)
1 C Boiling water
½ C Uncooked Millet
1½ lb. Ground pork, 80% lean
1 C Green onions, diagonally cut
and divided
½ C  Fresh cilantro, chopped and
divided
2 Tbsp. Dry sherry
1 Tbsp. Garlic, minced
1 Tbsp. Fresh ginger, peeled and
minced
1 tsp. Salt, divided
1/4 tsp. Black pepper, freshly ground
Cooking spray
WS FSF N P GFDE
Instructions
• Combine first 4 ingredients in a small saucepan; bring to a boil.
• Cover; reduce heat, and simmer 15 minutes, stirring frequently.
• Remove from heat; let stand 10 minutes.
• Place plum mixture in a blender or food processor; process until
smooth.
• Combine 1 C boiling water and quinoa in a medium bowl; cover and
let stand 20 minutes. Drain well.
• Combine millet, pork, ½ C onions, ¼ C cilantro, sherry, garlic, ginger,
3/4 tsp salt, and pepper in a medium bowl.
• Divide pork mixture into 12 equal portions, gently shaping each into a
¾ inch-thick patty.
• Press a nickel-sized indentation in center of each patty.
• Heat a large skillet or grill pan over medium-high heat. Coat pan with
cooking spray.
• Add 6 patties to pan; cook 5 minutes on each side or until done.
Repeat with remaining 6 patties.
• Drizzle patties with plum sauce and serve.
ENTREE
Adapted from Myrecipes.com
GIG Atlanta Eating Out Without Gluten August 17, 2013
Seasonal Slaw
Ingredients
3 C Green cabbage, thinly sliced
2 Kale leaves, finely chopped
1 Apple halved, cored and
coarsely chopped
1 Pear—halved, cored and
coarsely chopped
¼ C Golden raisins
¼ C Dried cherries
¼ C Pumpkin seeds (pepitas)
¼ C Toasted pecans
1½ C Plain whole milk yogurt
1½ Tbsp. Honey
Sea salt and freshly ground
black pepper to taste
WS FSF P GFE
Instructions
• In a large bowl, combine the cabbage, kale, apple and pear.
• Stir in the raisins, cherries, pumpkin seeds and pecans.
• In a medium bowl, whisk together the yogurt and honey and then fold
it into the cabbage mixture.
• Season with salt and pepper and serve.
SALAD
BREAK
SIDE
V
Created by Chef Megan McCarthy, Healthy Eating 101
GIG Atlanta Eating Out Without Gluten August 17, 2013
Blueberry Delight
Ingredients
¼ C Flax seed, ground
½ C Raw walnuts, ground
1 C Frozen blueberries
1 C Raw cashews
1 C Water
2 Tbsp. Honey
WS FSF P GFE
Instructions
• Combine cashews, water and honey together in blender until smooth
and creamy. Set aside.
• Grind flaxseed in herb/coffee grinder.
• Grind walnuts in grinder.
• Sprinkle pie pan or individual ramekins with ground flaxseed and
ground walnuts.
• Place frozen
blueberries on top of
flaxseed mixture.
• Drizzle cashew sauce
over blueberries to serve.
BREAK
DESSERT
V
Created by Chef Megan McCarthy, Healthy Eating 101
D Vegan
Replace Honey with
Tracy
Stuckrathtracy@thrivemeetings.com
404-242-0530
www.thrivemeetings.com
www.facebook.com/thrivemeetingsevents
www.linkedin.com/tracystuckath
CSEP
CMM
CHC

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Eating out Without Gluten

  • 1. Eating Out without GLUTEN GIG Atlanta Eating Out Without Gluten August 17, 2013
  • 2. GIG Atlanta Eating Out Without Gluten August 17, 2013 What it Takes for Safe Eating Experiences Celiac Disease, Gluten Sensitivity & Wheat Allergy What & Where is Gluten? Eating Away from Home Laws & Regulations Recipes & Snacks to Take on the Road Essential Learning Components u v w x y z
  • 3. “Food is our common ground, a universal experience.” James Beard
  • 4. GIG Atlanta Eating Out Without Gluten August 17, 2013 Safe Eating Experiences Learning Curve Approach Collaboration
  • 5. GIG Atlanta Eating Out Without Gluten August 17, 2013 Learning Curve Education Empowerment Awareness Information Knowledge Gather, List, Review Apply, Communicate, Train Accommodate, Simplify A I K E
  • 6. • Education • Comfort Level • Options & Preferences • Plan • Communicate • Order • Enjoy • Feedback } Strategy Guest To Eating Outside of Home
  • 7. • Educate • Review & ID • Listen • Facilitate • Fulfill • Deliver • Communicate • Follow-up} Strategy Host To Feeding Guests with Special Dietary Needs
  • 8. • Educate • Review & ID • Listen • Facilitate • Fulfill • Deliver • Communicate • Follow-up} Strategy Chef To Feeding Guests with Special Dietary Needs
  • 9. GIG Atlanta Eating Out Without Gluten August 17, 2013 What’s the difference? Celiac, Gluten & Wheat v
  • 10. GIG Atlanta Eating Out Without Gluten August 17, 2013 Celiac Disease • Genetic autoimmune disorder • 1 in 133 • Malabsorption • Avoid Gluten • No cure • Other conditions Wheat Rye Barley Oats
  • 12. ELC #1 What & Where is Gluten? u
  • 13. wheat • Bread • Pastries • Beer • Bread Crumbs • Panko • Chicken Fingers • French Fries • Ground spices • Sauces & stocks • Cakes, Cookies • Croutons • Soy Sauce • Thickeners • Garnishes • Pasta & Noodles
  • 14. barley• Bread • Pastries • Beer • Bread Crumbs • Panko • Chicken Fingers • French Fries • Ground spices • Sauces & stocks • Cakes, Cookies • Croutons • Soy Sauce • Thickeners • Garnishes • Pasta & Noodles
  • 15. rye Milling • Whole • Steel cut • Crushed • Malted             • Kernels • Flour • Bran • Flakes • Cereals        Milling Sourdough rye bread • Crispbread • Thin crispbread
  • 16. oats• Bread • Pastries • Beer • Bread Crumbs • Panko • Chicken Fingers • French Fries • Ground spices • Sauces & stocks • Cakes, Cookies • Croutons • Soy Sauce • Thickeners • Garnishes • Pasta & Noodles
  • 18. 5Read Labels • Ingredients you can’t pronounce • Lite & Low-fat • Health claims • Chemicals, preservatives, artificial flavors & colors • Sugar, HFCS, Trans Fats • Ingredients are listed in order of prevelance
  • 20. GIG Atlanta Eating Out Without Gluten August 17, 2013 Eating Away from Home Restaurants Events & Meetings Friends & Family
  • 21. GIG Atlanta Eating Out Without Gluten August 17, 2013 Food: A Fact of Life Emotional, Physical, Familial, Cultural & Psychological
  • 23. GIG Atlanta Eating Out Without Gluten August 17, 2013 So What? Dietary Need % of Guests # Guests Celiac Disease (3m) 1.46% 2 Diabetes (25.8m) 12.59% 14 Food Allergies (15m) 5.85% 7 Gluten Intolerance (18m) 8.78% 10 Vegetarian (27m) 11.12% 13 Vegan (1m) 0.49% 1 Kosher 5.46% 6 53 people 46%
  • 24. Do not return to events Do not attend events50% When asked about eating at events, people with dietary needs:
  • 25. Leading cause of death worldwide “Chronic disease is a foodborne illness. We ate our way into this mess, and we must eat our way out.” Mark Hyman
  • 26. GIG Atlanta Eating Out Without Gluten August 17, 2013 Behavioral Risk Factors • Learning Curve • Physical Activity • Unhealthy Diet • Harmful use of Alcohol • High blood pressure • High blood glucose • Physical Inactivity • Overweight & obesity • High cholesterol • Low fruit & vegetable intake }
  • 27. Once guests feel safe & satisfied with their eating experience, they become a loyal & repeat customers.80%
  • 28. Food & service are a reflection of the event, the property and the chef. Guests are entitled to the same quality of cuisine while accommodating their need. Participants should be provided the same culinary experience. Attendees shouldn’t be punished for having a dietary need. When serving guests with special dietary needs, Chefs said:
  • 29. GIG Atlanta Eating Out Without Gluten August 17, 2013 • Bringing back customers • More WoM referrals  • Increased incremental spending • Demonstrating professionalism • Increase client base • Improve liking • Gain trust • Fine-tune customer service Benefits of Good Service
  • 30. GIG Atlanta Eating Out Without Gluten August 17, 2013 The Legality of Gluten ADAAA FALCPA Gluten-free Labeling
  • 31. Limits 1+ major life activities Seeing, hearing, Eating, learning, interacting with others, breathing Immune system, digestive, bowel, brain, respiratory, cardiovascular
  • 32. Atlanta Technical College Catering for Guests with Dietary Needs Copyright © Thrive! Meetings & Events — June 12, 2013 Food Allergen Labeling • US Food Allergen Labeling and Consumer Protection Act of 2004 • Requires all major food allergens be listed in simple language on all packaged foods • Includes allergens in colorings, flavors and additives sesame seeds mustard sulfites
  • 33. Atlanta Technical College Catering for Guests with Dietary Needs Copyright © Thrive! Meetings & Events — June 12, 2013 ✤ Food Service Industry ✤ Establishments at retail level; food directly to public ✤ Model for all jurisdictions ✤ Restaurants and food service employees ✤ Section 2-102.11(C)9 and 2-103.11(L) FDA Food Code
  • 34. Gluten-free Labeling • Passed • <20 ppm • FDA vs. USDA • Internationally
  • 35. “I said, “Look sir, my son has these food allergies.’ The manager looked right at me and my son and said, ‘We’d rather not serve you.’ That infuriated me.” Ming Tsai Chef & Owner, Blue Ginger Restaurant
  • 36. Most Common Food Allergens Food Allergies what you need to know Tree nutsPeanuts Fish Shellfish MilkEggs Wheat Soy Millions of people have food allergies that can range from mild to life-threatening. If a guest has an allergic reaction, call 911 and notify management. When a guest informs you that someone in their party has a food allergy, follow the four R's below: Refer the food allergy concern to the department manager, or person in charge. Review the food allergy with the customer and check ingredient labels. Remember to check the preparation procedure for potential cross-contact. Respond to the customer and inform them of your findings. Cooking oils, splatter, and steam from cooking foods. © 2009 The Food Allergy & Anaphylaxis Network Always let the guest make their own informed decision. Sources of Cross-Contact: Any food equipment used for the processing of allergy-free foods must be thoroughly cleaned and sanitized prior to use. All utensils (i.e.,spoons, knives, spatulas, tongs), cutting boards, bowls, pots, food pans, sheet pans, preparation surfaces. Allergen-containing foods touching or coming into contact with allergy-free foods (i.e. a nut-containing muffin touching a nut-free muffin). Fryers and grills. Wash hands and change gloves after handling potential food allergens. State & National Laws • ServSafe Allergen Training • FARE • Food Allergy Awareness Act • Massachusetts, St. Paul, New York • Training, posters, menus
  • 37. Leading cause of death worldwide “Chronic disease is a foodborne illness. We ate our way into this mess, and we must eat our way out.” Mark Hyman
  • 38. GIG Atlanta Eating Out Without Gluten August 17, 2013 Behavioral Risk Factors • Tobacco Use • Physical Activity • Unhealthy Diet • Harmful use of Alcohol • High blood pressure • High blood glucose • Physical Inactivity • Overweight & obesity • High cholesterol • Low fruit & vegetable intake }
  • 39. Once guests feel safe & satisfied with their eating experience, they become a loyal & repeat customers.80%
  • 40. Limits 1+ major life activities Seeing, hearing, Eating, learning, interacting with others, breathing Immune system, digestive, bowel, brain, respiratory, cardiovascular
  • 41. Do not return to events Do not attend events50% When asked about eating at events, people with dietary needs:
  • 42. Food & service are a reflection of the event, the property and the chef. Guests are entitled to the same quality of cuisine while accommodating their need. Participants should be provided the same culinary experience. Attendees shouldn’t be punished for having a dietary need. When serving guests with special dietary needs,
  • 43. GIG Atlanta Eating Out Without Gluten August 17, 2013 • Bringing back customers • More WoM referrals  • Increased incremental spending • Demonstrating professionalism • Increase client base • Improve liking • Gain trust • Fine-tune customer service Benefits of Good Service
  • 44. GIG Atlanta Eating Out Without Gluten August 17, 2013 Prepping & Cooking Ingredients Prep Methods Cooking Techniques
  • 45. GaMPI Workshop A Healthier Appetite February 19, 2013 Things to Consider Decor l Action Stations l Green Rooms l Bars l Menus Invitations l Amenities l Pre-con l Place Cards
  • 46. Know Your Product Alternative Meal Options (Optional) If you would prefer vegetarian or vegan meal options, please select your preference below. If you have other special dietary needs, we ask that you make your own accommodations. Choose only one: vegetarian vegan Ask&AskAgain
  • 47. “A customeris the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work - he is the purpose of it. We are not doing him a favor by serving him. He is doing us a favor by giving us the opportunity to serve him.” Mahatma Gandhi
  • 48. GIG Atlanta Eating Out Without Gluten August 17, 2013 Recipes & Snacks What to cook at home What to take on the road
  • 49. GIG Atlanta Eating Out Without Gluten August 17, 2013 Roasted Beet Salad with Arugula, Spicy Acacia Honey & Marcona Almonds
  • 50. Rosemary Shrimp Skewer Vegetable Ribbons of Carrot, Fennel & Cucumber with an Orange Vinaigrette Roasted Lamb Chop Over Slow Cooked Lentils, Caramelized Onion Puree & Spring Pea with Mint Puree
  • 51. GIG Atlanta Eating Out Without Gluten August 17, 2013 Gluten & Diary Free AVOIDAVOID SUGGESTIONSSUGGESTIONS • Wheat • Rye • Barley • Couscous • Starches • Malt • Casein • Bread • Crackers • Cereal • Dairy • Cheese • Milk • Buttermilk Breakfast • Quinoa porridge • Gluten-free Buckwheat Pancakes • Vegetable Omelets • Wheat • Rye • Barley • Couscous • Starches • Malt • Casein • Bread • Crackers • Cereal • Dairy • Cheese • Milk • Buttermilk Entrée • Sliders on portobello or GF bun • Veggie Wraps on corn tortillas • Portobello Fillets w/ Béarnaise & Mashed potatoes made w/ cashew cream • Wheat • Rye • Barley • Couscous • Starches • Malt • Casein • Bread • Crackers • Cereal • Dairy • Cheese • Milk • Buttermilk Side • Roasted Brussels Sprouts with Refried Butter Beans and Rice • Wheat • Rye • Barley • Couscous • Starches • Malt • Casein • Bread • Crackers • Cereal • Dairy • Cheese • Milk • Buttermilk Break • Soy Yogurts • Zucchini chips w/ Lime mint dipping sauce • Wheat • Rye • Barley • Couscous • Starches • Malt • Casein • Bread • Crackers • Cereal • Dairy • Cheese • Milk • Buttermilk Dessert • Gluten Free Apple Pie Parfait
  • 52. GIG Atlanta Eating Out Without Gluten August 17, 2013 Gluten, Diary & Egg Free Avoid SuggestionsSuggestions • Wheat • Rye • Barley • Milk • Cheese • Butter • Eggs • Bulgar • Couscous • Starches • Malt • Casein • Bread • Crackers • Cereal • Bacon • Sausage Breakfast • Savory vegetable pancakes • Wheat • Rye • Barley • Milk • Cheese • Butter • Eggs • Bulgar • Couscous • Starches • Malt • Casein • Bread • Crackers • Cereal • Bacon • Sausage Entrée • Baked Halibut w/ Asparagus, Leeks & dill • Chicken Lettuce Wraps • Roasted Lamb Chops • Wheat • Rye • Barley • Milk • Cheese • Butter • Eggs • Bulgar • Couscous • Starches • Malt • Casein • Bread • Crackers • Cereal • Bacon • Sausage Sides • Kale salad w/ quinoa, tangerines & toasted almonds • Mac & “Cheese” • Wheat • Rye • Barley • Milk • Cheese • Butter • Eggs • Bulgar • Couscous • Starches • Malt • Casein • Bread • Crackers • Cereal • Bacon • Sausage Breaks • Kale chips • Guacamole & Corn chips • Wheat • Rye • Barley • Milk • Cheese • Butter • Eggs • Bulgar • Couscous • Starches • Malt • Casein • Bread • Crackers • Cereal • Bacon • Sausage Desserts • Blondies
  • 53. GIG Atlanta Eating Out Without Gluten August 17, 2013 Vegan & Gluten-free Avoid SuggestionsSuggestions • Wheat • Rye • Barley • Couscous • Starches • Bread • Beef • Pork • Chicken • Fish • Shellfish • Eggs • Honey • Dairy • Cheese Breakfast • Chewy Granola Bars • Fruit Parfaits w/ GF granola • Wheat • Rye • Barley • Couscous • Starches • Bread • Beef • Pork • Chicken • Fish • Shellfish • Eggs • Honey • Dairy • Cheese Entrée • Garden Gazpacho • Vegetable & Bean Chili • Old Bay Tofu Cakes • Portobello Fillets w/ Béarnaise & Mashed potatoes made w/ cashew cream • Wheat • Rye • Barley • Couscous • Starches • Bread • Beef • Pork • Chicken • Fish • Shellfish • Eggs • Honey • Dairy • Cheese Sides • Pan-roasted Summer Vegetables • Red and Blue Herbed Potatoes • Wheat • Rye • Barley • Couscous • Starches • Bread • Beef • Pork • Chicken • Fish • Shellfish • Eggs • Honey • Dairy • Cheese Breaks • Avocado and Mango Lime Salad • Wheat • Rye • Barley • Couscous • Starches • Bread • Beef • Pork • Chicken • Fish • Shellfish • Eggs • Honey • Dairy • Cheese Desserts • Fresh Berry Crumble
  • 54. GIG Atlanta Eating Out Without Gluten August 17, 2013 Broccoli Frittata Ingredients 1 Garlic clove 2 Tbsp. Olive oil 3 ½ C Broccoli florets ¼ tsp. Crushed red pepper Salt & black Pepper 8 large Eggs ½ C Parmigiano, grated Instructions • Preheat oven to 350. • In a 10-inch oven proof nonstick skillet, cook the garlic in 1 Tbsp. of the oil over medium high heat for 30 seconds. • Add the broccoli and red pepper and cook for 1 minute. • Stir in 2 tablespoons of water, season with salt and pepper and cover. • Cook over moderate heat until the broccoli is crisp-tender, 2 minutes. • Let it cool. • In a bowl, whisk the eggs with ¼ teaspoon each of salt and black pepper. • Stir in broccoli. Return the skillet to the stovetop and heat the remaining 1 Tbsp. of oil. • Pour in the eggs and cook over moderately low heat until set around the edge, 3 minutes. • Sprinkle with the cheese. • Transfer the skillet to the oven and bake until the center is just set, 12 minutes. • Serve warm. Food & Wine magazine WS FSF N P GF V Dairy-Free Omit the Parmigiano BREAKFAST
  • 55. GIG Atlanta Eating Out Without Gluten August 17, 2013 Fruit & Veggie Drinks Ingredients All Green Smoothie 1/4 C Water 1/2 C Pineapple juice 1 3/4 C Green grapes 1/4 Bartlett pear, ripe, seeded and halved 1/2 Avocado, pitted, peeled 1/4 C Broccoli, coarsely chopped 1/2 C Spinach, washed 1/4 C Ice cubes Ingredients Beet, Strawberry, Cranberry Smoothie 3/4 C 100% cranberry juice, chilled 1/4 C Cranberries, fresh or frozen 1 small Beet, steamed 1/3 C Frozen strawberries 2 tsp. Honey or other sweetener, to taste WS FSF N P GF VDE VG R RV Instructions • Place all ingredients into the Vitamix container in the order listed and secure lid. • Select Variable 1. • Turn machine on and slowly increase speed to Variable 10, then to High. • Blend for 35 to 40 seconds or until mixture is smooth. Put all ingredients in blender and turn on BREAKFAST BREAKS
  • 56. GIG Atlanta Eating Out Without Gluten August 17, 2013 Ingredients Spinach & Avocado 1.5 C Cannelloni beans, rinsed & drained 1 C Spinach, fresh 1 Tbsp. olive oil 1/2 Large ripe avocado 1 Lemon, Juice from 2 cloves Garlic Salt & pepper to taste Ingredients Apple Spice 15 oz. can Chickpeas, rinsed & drained 1-1/3 C Unsweetened applesauce 1 Tbsp. Sunflower oil 1 Tbsp. Honey 1/4 C Raw cashew butter 1 tsp. Molasses 2-2.5 tsp Cinnamon 1/2 tsp. Salt 1/4 tsp. Nutmeg 1/16 tsp. Clove WS FSF N P GF VDE VG R RV Instructions • Toss it all in a food processor and whirl away! • Taste + adjust spices if desired. Hummus BREAKS SIDE DISH DESSERT
  • 57. GIG Atlanta Eating Out Without Gluten August 17, 2013 Kale Quinoa Salad Ingredients 1 C Quinoa, rinsed 2 C Water 4 Tbsp. Extra virgin olive oil 2 cloves Garlic, chopped ½ Red onion, diced 2 Roma plum tomatoes, diced 2 C Fresh kale, chopped Salt and pepper to taste Chile seasoning to taste, optional WS FSF N P GF VDE VG RV Instructions • Bring water and quinoa to a boil. Cover and turn down to simmer for 12-15 minutes. • In sauté pan, heat 2 Tbsp. extra virgin olive oil on medium high. • Add chopped garlic, diced onions. • Cook for 2 minutes before add diced tomatoes. • Add chopped kale, stir and cover for 1 minute or until kale is wilted. • When water is absorbed for quinoa, transfer cooked quinoa to large bowl. • Add extra virgin olive oil, salt and pepper and toss. • Add in kale mixture and gently toss. • Serve. BREAK SALAD SIDE DISH ENTREE Created by Chef Megan McCarthy, Healthy Eating 101
  • 58. GIG Atlanta Eating Out Without Gluten August 17, 2013 Pork Patties w/ Plum Sauce Ingredients 1½ C Plums, Coarsely chopped (~½ lb.) 1½ Tbsp. Brown sugar 2 Tbsp. Seasoned rice vinegar ½ tsp. Sriracha (hot chile sauce, such as Huy Fong) 1 C Boiling water ½ C Uncooked Millet 1½ lb. Ground pork, 80% lean 1 C Green onions, diagonally cut and divided ½ C  Fresh cilantro, chopped and divided 2 Tbsp. Dry sherry 1 Tbsp. Garlic, minced 1 Tbsp. Fresh ginger, peeled and minced 1 tsp. Salt, divided 1/4 tsp. Black pepper, freshly ground Cooking spray WS FSF N P GFDE Instructions • Combine first 4 ingredients in a small saucepan; bring to a boil. • Cover; reduce heat, and simmer 15 minutes, stirring frequently. • Remove from heat; let stand 10 minutes. • Place plum mixture in a blender or food processor; process until smooth. • Combine 1 C boiling water and quinoa in a medium bowl; cover and let stand 20 minutes. Drain well. • Combine millet, pork, ½ C onions, ¼ C cilantro, sherry, garlic, ginger, 3/4 tsp salt, and pepper in a medium bowl. • Divide pork mixture into 12 equal portions, gently shaping each into a ¾ inch-thick patty. • Press a nickel-sized indentation in center of each patty. • Heat a large skillet or grill pan over medium-high heat. Coat pan with cooking spray. • Add 6 patties to pan; cook 5 minutes on each side or until done. Repeat with remaining 6 patties. • Drizzle patties with plum sauce and serve. ENTREE Adapted from Myrecipes.com
  • 59. GIG Atlanta Eating Out Without Gluten August 17, 2013 Seasonal Slaw Ingredients 3 C Green cabbage, thinly sliced 2 Kale leaves, finely chopped 1 Apple halved, cored and coarsely chopped 1 Pear—halved, cored and coarsely chopped ¼ C Golden raisins ¼ C Dried cherries ¼ C Pumpkin seeds (pepitas) ¼ C Toasted pecans 1½ C Plain whole milk yogurt 1½ Tbsp. Honey Sea salt and freshly ground black pepper to taste WS FSF P GFE Instructions • In a large bowl, combine the cabbage, kale, apple and pear. • Stir in the raisins, cherries, pumpkin seeds and pecans. • In a medium bowl, whisk together the yogurt and honey and then fold it into the cabbage mixture. • Season with salt and pepper and serve. SALAD BREAK SIDE V Created by Chef Megan McCarthy, Healthy Eating 101
  • 60. GIG Atlanta Eating Out Without Gluten August 17, 2013 Blueberry Delight Ingredients ¼ C Flax seed, ground ½ C Raw walnuts, ground 1 C Frozen blueberries 1 C Raw cashews 1 C Water 2 Tbsp. Honey WS FSF P GFE Instructions • Combine cashews, water and honey together in blender until smooth and creamy. Set aside. • Grind flaxseed in herb/coffee grinder. • Grind walnuts in grinder. • Sprinkle pie pan or individual ramekins with ground flaxseed and ground walnuts. • Place frozen blueberries on top of flaxseed mixture. • Drizzle cashew sauce over blueberries to serve. BREAK DESSERT V Created by Chef Megan McCarthy, Healthy Eating 101 D Vegan Replace Honey with
  • 61.