This presentation was done for our term paper where we went to two organizations namely Shwapno and The City Bank ltd of Bangladesh and conducted survey on the employees about how they were using their information systems and how much comfortable they were. a brief discussion of information systems is provided here with a discussion on nformation systems in perspective of Bangladesh.

4. Introduction to information system
Information system in perspective
of Bangladesh
Company overview
Survey findings & analysis
R e c o m m e n d a t i o n s

5. Introduction to information system

6. W h a t i s i n f o r m a t i o n s y s t e m ? !
Information systems are sets of interconnected components
that
 collect,
 process and
 store
raw data that is subsequently delivered to users as
information.

7. C o m p o n e n t s o f i n f o r m a t i o n s y s t e m
DATA
HARDWARE
SOFTWARE
COMMUNICATION
PEOPLE
PROCEDURES

8. d i m e n s i o n s o f i n f o r m a t i o n s y s t e m
 ORGANIZATIONAL
DIMENSION
 MANAGEMENT
DIMENSION
 TECHNOLOGY
DIMENSION

9. Involves the,
 Organization’s hierarchy,
 Functional specialties,
 Business processes,
 Culture, and political
interest groups.
ORGANIZATIONAL
DIMENSION
d i m e n s i o n s o f i n f o r m a t i o n s y s t e m

10. MANAGEMENT
DIMENSION
Involves,
 leadership,
 strategy, and
 management behavior.
d i m e n s i o n s o f i n f o r m a t i o n s y s t e m

11. TECHNOLOGY
DIMENSION
Consist of,
 Computer hardware,
 Software,
 Data management
technology, and
 Networking/telecommu
nications technology
(including the
internet).
d i m e n s i o n s o f i n f o r m a t i o n s y s t e m

12. t y p e s o f i n f o r m a t i o n s y s t e m u s e d i n o r g a n i z a t i o n s
Transaction processing system
 Serve
predefined,
structured
goals and
decision making
 Perform and record
daily routine
transactions
necessary to
conduct business
 Allow managers to
monitor status of
operations and
relations with
external
environment
 Serve
operational
level
managers

13. t y p e s o f i n f o r m a t i o n s y s t e m u s e d i n o r g a n i z a t i o n s
Systems for business intelligence
 Contemporary term for data and software
tools for organizing, analyzing and
providing access
to data to help managers make more
informed decisions.
 Addresses the decision making needs of
All levels of management

14. t y p e s o f i n f o r m a t i o n s y s t e m u s e d i n o r g a n i z a t i o n s
Systems for business intelligence
Management
Information
Systems
Decision
Support
System
Executive
Support
System

15. t y p e s o f i n f o r m a t i o n s y s t e m u s e d i n o r g a n i z a t i o n s
Management information system
 Serve middle management
 Provide reports on
firm’s current
performance, based on
data from TPS.
 Provide answers to routine
questions with predefined
procedure for answering
them.
 Typically have little
analytic capability.

16. Decision support system
t y p e s o f i n f o r m a t i o n s y s t e m u s e d i n o r g a n i z a t i o n s
 Serve middle management.
 Support non-routine decision
making.
 Often use external
information as well from TPS
and MIS.

17. executive support system
t y p e s o f i n f o r m a t i o n s y s t e m u s e d i n o r g a n i z a t i o n s
 Support senior management
 Address non-routine decisions
 Incorporate data about external events
as well as summarized information from
internal MIS and DSS.

18. Operational
decisions
tactical
decisions
strategic
decisions

19. EXECUTIVE
SUPPORT
SYSTEMS
DECISION SUPPORT
SYSTEMS
MANAGEMENT INFORMATION
SYSTEMS
TRANSACTION PROCESSING
SYSTEMS
TACIT KNOWLEDGE
EXPLICIT KNOWLEDGE
INFORMATION
BASIC
DATA

20. Enterprise systems
t y p e s o f i n f o r m a t i o n s y s t e m u s e d i n o r g a n i z a t i o n s
 Collects data from different firm
functions and stores data in
single central data repository.
 Resolves problem of fragmented,
redundant data sets and systems

21. Supply chain management systems
t y p e s o f i n f o r m a t i o n s y s t e m u s e d i n o r g a n i z a t i o n s
 Manage firm’s relationships with
suppliers.
 Share information about orders,
production, inventory levels,
delivery of products and services.

22. Customer relationship management systems
t y p e s o f i n f o r m a t i o n s y s t e m u s e d i n o r g a n i z a t i o n s
 Provide information to coordinate
all of the business processes that
deal with customers.
 Integrate firm’s customer-related
processes and consolidate customer
information from multiple
communication channels.

23. Knowledge management systems
t y p e s o f i n f o r m a t i o n s y s t e m u s e d i n o r g a n i z a t i o n s
 Support processes for acquiring,
creating, storing, distributing,
applying, integrating knowledge.
 Collect internal knowledge and experience
within firm and make it available to
employees.

24. Office automation systems
t y p e s o f i n f o r m a t i o n s y s t e m u s e d i n o r g a n i z a t i o n s
 Try to improve the productivity of
employees who need to process data and
information.
 Software systems that exist to improve the
productivity of employees working in an
office or systems that allow employees to
work from home or while on the move.

25. Information system in perspective of Bangladesh

26.  Not many people know about modern informative technologies.
 Bangladesh is still new to digital ways of living.
 E-government process is still at an introductory level.
 Economic condition of the people is one of the vital issues
for people to use internet and technologies to receive
information systems help.
 Bangladesh is facing acute crisis of skilled computer user
due to literacy problem.
D r a w b a c k s

27.  In 2002 Bangladesh identified ICT as a "thrust sector" as it
represents potential for quick wins in reforms, job creation,
industry growth, improving governance and facilitating
inclusion.
 Overall IT sector (excluding telecoms) is small, valued at $300
million, with IT/ITES claiming 39% ($117 million) of that
value. The overall IT/ITES industry has enjoyed a high growth
rate of 40% over the last five (5) years and this trend is
expected to continue.
 Over last few years, a great revolution has taken place in the
cellular phone usage in Bangladesh.
 This digital revolution has created a brand new economic sector
Something to look forward to

28. C o m p a n y o v e r v i e w

29. 01
02
03
04
The Bank started its journey on
27th March 1983
First bank of Bangladesh to
provide
services through mobile
application.Has total 120 branches
which includes 99 online
branches and 284 ATM’s of
its own.
Mission is to Promote
innovation and automation
with a view to guaranteeing
and enhancing excellence in
service.

30. Shwapno embarked on
its journey on October 2008.
Largest neighborhood
supermarket chain in the
Bangladesh.
Mission is to provide
best
price with quality and
valueInspired to connect rural
farmers and local suppliers
to the end customers.

31. Survey findings & analysis

32. Are you satisfied with the
current web site for your
organization?
YES
20%

33. Approximately how often do you request support or
services from the Information Technology Department?
DAILY
10% 40%
WEEKLY
30%
MONTHLY
20%
N/A

34. How easy information technologies has made
EXTREMELY
EASY
SOMEWHAT
EASY
UNDECIDED SOMEWHAT
DIFFICULT
VERY
DIFFICULT
20% 10% 10% 40%20%

35. f i n d i n g s
Most employee don’t understand
technology very much.
Most of the employees do not know how to
use provided technology.
Information system is still new to the
employees.
Employees think information system made
their work more difficult.

36. R e c o m m e n d a t i o n s

37. Providing training to the employees.
Introducing the employees with the
information technologies used in the
organizations.
Hiring employees that are already trained
with these technologies (in future).
Taking into consider more user friendly
website and software.

38. THANK
YOU
FOR watching