The Khandwa Municipal Corporation established an e-governance system to automate its processes and services. This improved efficiency, reduced processing times from 15 days to 15 minutes for services like birth/death certificates, and increased revenue by 80% over 1.5 years. The system uses a three-tier architecture with a front-end portal, application server middleware, and back-end database. It provides online services for citizens, businesses, employees and the government in a transparent, accountable and responsive manner.

1. 1
E-Governance System of
Khandwa Municipal
Corporation: A Success
Story
G. P. Sahu

2. 2
Introduction
 KMC, Khandwa established in the year 1867
to serve Khandwa's 15000 population.
 present population of Khandwa is 2.10 lacks,
 Work volume of the Corporation has
tremendously increased
 Dissatisfaction among the citizens of the city
due to inefficient working of the corporation

3. 3
Introduction
 IT brought new concept of speed, skill,
transparency
 IT improved the ability of government to address
the needs of society
 Many government services can be provided
online by using the Internet Technology.
 publishing of policy and programme related
information
 making online transaction of various taxes, bills etc.

4. 4
Introduction
 It extends beyond provision of on-line
services and covers the
 strategic planning and reaching development
goals
 Applying the lens of good governance –

accountability

transparency

participation

responsiveness

strategic vision etc.

5. 5
Introduction
 E-Governance applications in the automation of
Municipal Corporation holds great promise for
the socio-economic development of urban
areas.
 Khandwa Municipal Corporation e-governance
project is the initiative for automation of various
processes of Khandwa Municipal Corporation
(KMC), MP, India.
 There is reduction in time spent from 15 days to
15 minutes in the issuing a Birth/Death
certificate.

6. 6
Introduction
 The E-governance project has turnaround the
KMC in context of revenue growth (80% growth
only in one and a half year)
 Growth in terms economic condition, Public
image, organizational systems etc.
 This project has multidimensional and focused
vision on all key process and activities of the
corporation

7. 7
Introduction
 It provides features like –
 right to information,
 transparency,
 functioning and

speed with skill and accountability.

8. 8
Project Objectives
Government to
Employee Objectives
Government to
Business Objectives
Khandwa
Municipal E-
Governance
System
Government to
Future Objectives
Government to
Citizen
Objectives

9. 9
Government to Citizen Objectives
 Prompt, accurate and best quality
services to the citizens
 Information dissemination
 Transparency
 Reduction in double standards
 Credibility
Project Objectives

10. 10
Government to Business Objectives
 Financial Empowerment
 Enhancement in income growth
 Simplification of tax structure
 Internal Professionalism
 Process Modification
Project Objectives

11. 11
Government to Employee Objectives
 Better Human Resource management
 Reduce Complexity in working
 Better work Environment
Project Objectives

12. 12
Government to future Objectives
 Prosperity through certainty in income
 Long Tern fase-wise development
 Self sufficiency
 Integrated Voice Response System (IVRS)
 Payment collection through banks
 Automated SMS system to tax payers
 To acquire ISO 9000 Standard certification
Project Objectives

13. 13
Benefits of project
implementation

14. 14
Reduction in man power
Sl Work
Man power
required
before
automation
Man power
required
after
automation
%
reduction
in man
power
1
preparing
demand
registers
45 0 100%
2
preparing
payrolls and
GPF accounts
8 2 75%

15. 15
Comparison Chart (service to citizen)
Module Service
Prior to
implementati
on
After
Implementati
on
Birth and
Death
Process of Issuing a Birth
Certificate
15 days 15 minutes
Authentication of birth
application
5 days 30 seconds
Process Issuing a Death
Certificate
15 days 15 minutes
Authentication of Death
Application
5 days 30 seconds
Social
Security
Application
Approval/Disapproval process
15 days 15 minutes
Pension Generation and Payment 2 months 6 hours
Money Order Preparation 1 month 6 hours

16. 16
Module Service
Prior to
implementati
on
After
Implementati
on
License
Process of Issuing License 15 days 2 days
Renewal of License 7 days 30 seconds
Expiry License Searching 2 days 15 seconds
Ration Card
Process of Ration Card
Preparation and Issuing
15 days 2 days
Renewal of Ration Card 7 days 30 seconds
Water
Connection
Water Connection Process 15 days 3 days
Comparison Chart (service to citizen)

17. 17
Comparison Chart (service to
Citizen)
Module Service
Prior to
implementati
on
After
Implementati
on
Property Tax
New Property Registration 1 day 15 minutes
Breakup of Property 1 day 15 minutes
Transfer of Property 1 day 15 minutes
Building
Permission
Authentication of the application
as per the MOS Rules
3 days 15 seconds
Authentication of the application
as per Bhumi Adhiniyam
3 days 15 seconds
Complaint
Complaint Logging, Internal
Department Processing
3 days 30 seconds
Complaint Status Inquiry 1 day 10 seconds

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Module Service
Prior to
implementatio
n
After
Implementatio
n
HRM
Pay Bill Generation 7 days 1 hours
Pay slip printing N/A 12 seconds
Loan/Advance Payment 1 day
Fraction of
second
Employee GPF Ledger Updation 1 month
Fraction of
second
Finance
Cash Book Preparation 1 hour 15 seconds
Day Book Preparation 1 hour 15 seconds
Social Security
Application Approval
/Disapproval Process
15 days 15 minutes
Pension Generation and Payment 2 months 6 hours
Money order Printing 1 month 6 hours
Comparison Chart (service to
employee)

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Other benefits
 Saving of Money
 Used open source technologies
 development and updating time and cost is saved.
 Improved Quality of Service
 reduction in dependency of the citizens over the
corporation
 many services like complaint logging, complaint
status inquiry, arrear status etc. are available
online on 24X7 basis.

20. 20
Other benefits
 Time of the citizen and the employees are
saved in-terms of decreased number of
personal visits
 The system has local language (Hindi)
interface.
 Revenue Growth: 80% growth in one and half
year

21. 21
Increase in revenue
generation
Sl. No. Year Total Revenue
Generated
(Rs.)
% Increase in
Revenue
1 2002 – 03 2,91,90,687
2 2003 – 04 3,72,28,475 27.5
3 2004 – 05 5,61,09,030 50.7

22. 22
Revenue Generation
29.19
37.23
56.11
0
10
20
30
40
50
60
2002 – 03 2003 – 04 2004 – 05
Financial year
Revenue-Rs.inCror
Increase in revenue
generation

23. 23
Benefits at a glance
Sr.
No.
Aspect Pre
Computerization
Post
Computerization
Effect
1 Revenue to the
department
Rs. 29190687
(Year 2002-03)
Rs. 56109030
(Year 2004-05)
~ 80% increase
2 Time for certificate
issuance
In days (15 days). Maximum of 15
Minutes
Drastic cut down in
waiting
3 Authentication of
certificate
In Days (7 days) Within half a
minute
Citizen satisfaction
4 Report Generation Manual Computerized Quick and accurate
various reports
5 Internal processes
– paybill, loan etc
In days Maximum of one
hour
Employee satisfaction

24. 24
Technical Overview
 The project has used three-tier architecture
 The features which were considered important are
 Performance: the total effectiveness of a computer system,
including throughput, individual response time, and availability.
 Scalability: the software system is scalable; it can handle
increase in amount of transactions, volume of data, number of
users connected, etc.
 Flexibility: the application is not limited to any proprietary software
or hardware.
 Security: great emphasis on security is given
 Upgradability: the installed systems can be upgraded to future
increased functionalities of the corporation.
 Backups and Recovery

25. 25
Khandwa Municipal E-
governance System Architecture

26. 26
System Architecture
 Front end (client)
 Uses J2SE/Swing for the application.
 Uses (X)HTML/XML/JA V A SCRIPT for portal support
 It is supported by JAVA and all operating systems
 The front-end gives a customized view to each user
group of the system
 Middle Tier (Application Server)
 This is part of the system that keeps the operation
logic
 No clients are allowed to access the database directly

27. 27
System Architecture
 Middle Tier (Servlet Container/Web Server)
 This facilitates the portal support.
 Currently Tomcat 4.0 is used, which is an open
source and free servlet container.
 Database (Database Server)
 The entire data related to all the transactions in
the corporation is stored.

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Replicability of the
System
 The system can be easily replicated in any Municipal
Corporation of the Country.
 It has features like “Loosely Coupled Fully
Integrated Modules”
 all the modules are fully integrated but they are designed in
such a way that it can easily selected or omitted any of the
modules when implemented.
 Connection and Resource Pooling feature is provided
by using the application server as a mediator so on
increasing number of users/locations there is no
requirement to make the change in the application,

29. 29
Replicability of the
System
 The system is application server independent.
 it has used the “Build Tool and Midlets”.
 Ant (A Well Known Build Tool) and the Xdoclet (A
Well Known Midlet to Generate the Deployment
Descriptors)
 The product is build with JAVA so architecture of
product supports the operating system
independence

30. 30
Conclusion
 KMC e-gov application has improved the
productivity of the corporation in terms of
 generating revenue
 providing value added services
 This application can be implemented in the other
municipal corporations of the country with
modification in less time.

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