1. E-Governance System of
Khandwa Municipal
Corporation: A Success
Story
1

2. Introduction
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KMC, Khandwa established in the year 1867
to serve Khandwa's 15000 population.
present population of Khandwa is 2.10 lacks,
Work volume of the Corporation has
tremendously increased
Dissatisfaction among the citizens of the city
due to inefficient working of the corporation
2

3. Introduction
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IT brought new concept of speed, skill,
transparency
IT improved the ability of government to address
the needs of society
Many government services can be provided
online by using the Internet Technology.
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publishing of policy and programme related
information
making online transaction of various taxes, bills etc.
3

4. Introduction
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It extends beyond provision of on-line
services and covers the
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strategic planning and reaching development
goals
Applying the lens of good governance –
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accountability
transparency
participation
responsiveness
strategic vision etc.
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5. Introduction
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E-Governance applications in the automation of
Municipal Corporation holds great promise for
the socio-economic development of urban
areas.
Khandwa Municipal Corporation e-governance
project is the initiative for automation of various
processes of Khandwa Municipal Corporation
(KMC), MP, India.
There is reduction in time spent from 15 days to
15 minutes in the issuing a Birth/Death
5
certificate.

6. Introduction
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The E-governance project has turnaround the
KMC in context of revenue growth (80% growth
only in one and a half year)
Growth in terms economic condition, Public
image, organizational systems etc.
This project has multidimensional and focused
vision on all key process and activities of the
corporation
6

7. Introduction
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It provides features like –
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right to information,
transparency,
functioning and
speed with skill and accountability.
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8. Project Objectives
Government to Citizen
Objectives
Government to
Future Objectives
Khandwa Municipal EGovernance System
Government to
Business Objectives
Government to
Employee Objectives
8

9. Project Objectives
Government to Citizen Objectives
 Prompt, accurate and best quality
services to the citizens
 Information dissemination
 Transparency
 Reduction in double standards
 Credibility
9

10. Project Objectives
Government to Business Objectives
 Financial Empowerment
 Enhancement in income growth
 Simplification of tax structure
 Internal Professionalism
 Process Modification
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11. Project Objectives
Government to Employee Objectives
 Better Human Resource management
 Reduce Complexity in working
 Better work Environment
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12. Project Objectives
Government to future Objectives
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Prosperity through certainty in income
Long Tern fase-wise development
Self sufficiency
Integrated Voice Response System (IVRS)
Payment collection through banks
Automated SMS system to tax payers
To acquire ISO 9000 Standard certification
12

13. Benefits of project
implementation
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14. Reduction in man power
Man power
required
before
automation
Man power
required
after
automation
%
reduction
in man
power
preparing
1 demand
registers
45
0
100%
preparing
2 payrolls and
GPF accounts
8
2
75%
Sl
Work
14

15. Comparison Chart (service to citizen)
Social
Security
15 days
15 minutes
Authentication of birth
application
5 days
30 seconds
Process Issuing a Death
Certificate
15 days
15 minutes
Authentication of Death
Application
Birth and
Death
After
Implementati
on
Process of Issuing a Birth
Certificate
Module
Prior to
implementati
on
5 days
30 seconds
Application
Approval/Disapproval process
15 days
15 minutes
Pension Generation and Payment
2 months
6 hours
Money Order Preparation
1 month
6 hours
Service
15

16. Comparison Chart (service to citizen)
Water
Connection
2 days
Renewal of License
7 days
30 seconds
2 days
15 seconds
Process of Ration Card
Preparation and Issuing
15 days
2 days
Renewal of Ration Card
Ration Card
15 days
Expiry License Searching
License
After
Implementati
on
Process of Issuing License
Module
Prior to
implementati
on
7 days
30 seconds
Water Connection Process
15 days
3 days
Service
16

17. Comparison Chart (service to Citizen)
Building
Permission
Complaint
1 day
15 minutes
Breakup of Property
1 day
15 minutes
Transfer of Property
Property Tax
After
Implementati
on
New Property Registration
Module
Prior to
implementati
on
1 day
15 minutes
Authentication of the application
as per the MOS Rules
3 days
15 seconds
Authentication of the application
as per Bhumi Adhiniyam
3 days
15 seconds
Complaint Logging, Internal
Department Processing
3 days
30 seconds
Complaint Status Inquiry
1 day
10 seconds
Service
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18. Comparison Chart (service to employee)
After
Implementatio
n
7 days
1 hours
Pay slip printing
Module
Prior to
implementatio
n
N/A
12 seconds
Loan/Advance Payment
1 day
Fraction of
second
1 month
Fraction of
second
Cash Book Preparation
1 hour
15 seconds
Day Book Preparation
1 hour
15 seconds
Application Approval
/Disapproval Process
15 days
15 minutes
Pension Generation and Payment
2 months
6 hours
Money order Printing
1 month
6 hours
Service
Pay Bill Generation
HRM
Employee GPF Ledger Updation
Finance
Social Security
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19. Other benefits
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Saving of Money
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Used open source technologies
development and updating time and cost is saved.
Improved Quality of Service
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reduction in dependency of the citizens over the
corporation
many services like complaint logging, complaint
status inquiry, arrear status etc. are available
online on 24X7 basis.
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20. Other benefits
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Time of the citizen and the employees are
saved in-terms of decreased number of
personal visits
The system has local language (Hindi)
interface.
Revenue Growth: 80% growth in one and half
year
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21. Increase in revenue
generation
Sl. No.
Year
Total Revenue
Generated
(Rs.)
% Increase in
Revenue
1
2002 – 03
2,91,90,687
2
2003 – 04
3,72,28,475
27.5
3
2004 – 05
5,61,09,030
50.7
21

22. Increase in revenue
generation
Revenue - Rs. in Cror
Revenue Generation
56.11
60
50
40
30
37.23
29.19
20
10
0
2002 – 03
2003 – 04
2004 – 05
Financial year
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23. Benefits at a glance
Sr.
No.
Aspect
Pre
Post
Computerization Computerization
Rs. 29190687
(Year 2002-03)
Rs. 56109030
(Year 2004-05)
Effect
1
Revenue to the
department
~ 80% increase
2
Time for certificate In days (15 days). Maximum of 15
issuance
Minutes
Drastic cut down in
waiting
3
Authentication of
certificate
In Days (7 days)
Within half a
minute
Citizen satisfaction
4
Report Generation
Manual
Computerized
Quick and accurate
various reports
5
Internal processes
– paybill, loan etc
In days
Maximum of one
hour
Employee satisfaction
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24. Technical Overview
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The project has used three-tier architecture
The features which were considered important are
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Performance: the total effectiveness of a computer system,
including throughput, individual response time, and availability.
Scalability: the software system is scalable; it can handle
increase in amount of transactions, volume of data, number of
users connected, etc.
Flexibility: the application is not limited to any proprietary software
or hardware.
Security: great emphasis on security is given
Upgradability: the installed systems can be upgraded to future
increased functionalities of the corporation.
Backups and Recovery
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25. Khandwa Municipal Egovernance System Architecture
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26. System Architecture
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Front end (client)
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Uses J2SE/Swing for the application.
Uses (X)HTML/XML/JA V A SCRIPT for portal support
It is supported by JAVA and all operating systems
The front-end gives a customized view to each user
group of the system
Middle Tier (Application Server)
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This is part of the system that keeps the operation
logic
No clients are allowed to access the database directly
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27. System Architecture
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Middle Tier (Servlet Container/Web Server)
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This facilitates the portal support.
Currently Tomcat 4.0 is used, which is an open
source and free servlet container.
Database (Database Server)
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The entire data related to all the transactions in
the corporation is stored.
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28. Replicability of the
System
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The system can be easily replicated in any Municipal
Corporation of the Country.
It has features like “Loosely Coupled Fully
Integrated Modules”
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all the modules are fully integrated but they are designed in
such a way that it can easily selected or omitted any of the
modules when implemented.
Connection and Resource Pooling feature is provided
by using the application server as a mediator so on
increasing number of users/locations there is no
requirement to make the change in the application,
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29. Replicability of the
System
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The system is application server independent.
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it has used the “Build Tool and Midlets”.
Ant (A Well Known Build Tool) and the Xdoclet (A
Well Known Midlet to Generate the Deployment
Descriptors)
The product is build with JAVA so architecture of
product supports the operating system
independence
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30. Conclusion
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KMC e-gov application has improved the
productivity of the corporation in terms of
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generating revenue
providing value added services
This application can be implemented in the other
municipal corporations of the country with
modification in less time.
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