SlideShare une entreprise Scribd logo
1  sur  38
TIM WATSON
Email Marketing Consultant
19th March 2014
Emails that Deeply
Connect and Delight
If you’ve been given an envelope
• Open it
• Answer the question –
don’t show to others
• Stuff the answer back in
• Hold it up to be collected
A Little About Me
What is the most Sensitive Part of your Body?
Every Email Must Answer Four Questions
• Who is this from?
• What’s it about?
• Why should I care?
• What should I do next?
How Old was Gandhi when he Died?
Did Mahatma
Gandhi die before or
after the age of 9?
How old was
Mahatma Gandhi
when he died?
Did Mahatma Gandhi
die before or after
the age of 140?
How old was
Mahatma Gandhi
when he died?
Subject lines frame the message
Subject A: Are we still welcome in your inbox?
Subject B: Was it something we said?
Ratio of clicks
between the two
buttons..
Subject A: 6.5x
Subject B: 2.8x
Email body containing two calls to action
Obama Frankenstein Tests
How do we make choices?
Ugly Tom and Ugly Jerry
Modified Jerry
Modified Tom
Subscribe to The Economist
• Option 1, One Year Online Subscription – $59
• Option 2, One Year Print Subscription – $125
• Option 3, One Year Print & Online Subscription – $125
Sensible – middle option is a dud
• Option 1, One Year Online Subscription – $59
• Option 2, One Year Print Subscription – $125
• Option 3, One Year Print & Online Subscription – $125
Source: Dan Ariely
Remove the bad option
• Option 1, One Year Online Subscription – $59
• Option 2, One Year Print & Online Subscription – $125
Previously 84%
Protect the
environment
messaging
Do like
other hotel
guests and
recycle
Protect the
environment
messaging
Do like
other hotel
guests and
recycle
20% more
Arizona Petrified Forest
Many past visitors have removed the petrified wood from the
park, destroying the natural state of the Petrified Forest
Jam and Choice
Choice of 24 jams
Choice of 6 jams
50% more people taste
Source: MarketingSherpa
Are More Benefits More Powerful?
Shampoo X makes hair...
• Cleaner
• Stronger
• Healthier
• Softer
• Shinier
• Fuller
Shampoo X makes hair...
• Cleaner
• Stronger
• Healthier
or
Cookie Tasting
Source: Worchel, Lee, Adewole
Any money that you donate will go to Rokia, a seven-year-old girl
who lives in Mali in Africa. Rokia is desperately poor and faces a
threat of severe hunger, even starvation. Her life will be changed
for the better as a result of your financial gift. With your support,
and the support of other caring sponsors, Save the Children will
work with Rokia's family and other members of the community
to help feed and educate her, and provide her with basic medical
care
Food shortages in Malawi are affecting more than three million
children. In Zambia, severe rainfall deficits have resulted in a 42%
drop in maize production from 2000. As a result, an estimated
three million Zambians face hunger. Four million Angolans — one-
third of the population — have been forced to flee their homes.
More than 11 million people in Ethiopia need immediate food
assistance.
Human interest or big picture data?
&
Questions?
Let’s Connect
Follow Me Twitter: @tawatson
Email twatson@zettasphere.com
Don’t miss out on more sound advice to your inbox
http://www.zettasphere.com/signup

Contenu connexe

Similaire à Tim Watson - Emails that deeply connect and delight

Marketing of The Future and Sheconomics
Marketing of The Future and SheconomicsMarketing of The Future and Sheconomics
Marketing of The Future and Sheconomics
Becca Saef
 
Plum - Social Media Strategy
Plum - Social Media StrategyPlum - Social Media Strategy
Plum - Social Media Strategy
social93
 
Project
ProjectProject
Project
dubyy
 
Feeding the hungry
Feeding the hungryFeeding the hungry
Feeding the hungry
dubyy
 
Feeding the hungry
Feeding the hungryFeeding the hungry
Feeding the hungry
dubyy
 
Second base youth shelter
Second base youth shelterSecond base youth shelter
Second base youth shelter
alex1991abc
 
Take Action: Working with Nonprofit Organizations
Take Action: Working with Nonprofit OrganizationsTake Action: Working with Nonprofit Organizations
Take Action: Working with Nonprofit Organizations
Anne McCarten-Gibbs
 
Filled in ventura college april 2018 - powerpoint
Filled in ventura college   april 2018 - powerpointFilled in ventura college   april 2018 - powerpoint
Filled in ventura college april 2018 - powerpoint
Maya Grodman, MA
 

Similaire à Tim Watson - Emails that deeply connect and delight (20)

Scholarship Essay Template Examples
Scholarship Essay Template ExamplesScholarship Essay Template Examples
Scholarship Essay Template Examples
 
Family and Community Engagement Webinar with Scholastic
Family and Community Engagement Webinar with ScholasticFamily and Community Engagement Webinar with Scholastic
Family and Community Engagement Webinar with Scholastic
 
Marketing of The Future and Sheconomics
Marketing of The Future and SheconomicsMarketing of The Future and Sheconomics
Marketing of The Future and Sheconomics
 
Power School Presentation Shared
Power School Presentation SharedPower School Presentation Shared
Power School Presentation Shared
 
Plum - Social Media Strategy
Plum - Social Media StrategyPlum - Social Media Strategy
Plum - Social Media Strategy
 
Project
ProjectProject
Project
 
Feeding the hungry
Feeding the hungryFeeding the hungry
Feeding the hungry
 
Feeding the hungry
Feeding the hungryFeeding the hungry
Feeding the hungry
 
4-Step Messaging Formula for Fundraising Success
4-Step Messaging Formula for Fundraising Success4-Step Messaging Formula for Fundraising Success
4-Step Messaging Formula for Fundraising Success
 
Second base youth shelter
Second base youth shelterSecond base youth shelter
Second base youth shelter
 
Homeless (Business Communication)
Homeless (Business Communication)Homeless (Business Communication)
Homeless (Business Communication)
 
Portland Research Institution Summit [Presentation] - Tom Bull: Worst Practic...
Portland Research Institution Summit [Presentation] - Tom Bull: Worst Practic...Portland Research Institution Summit [Presentation] - Tom Bull: Worst Practic...
Portland Research Institution Summit [Presentation] - Tom Bull: Worst Practic...
 
Ethics In Fundraising
Ethics In FundraisingEthics In Fundraising
Ethics In Fundraising
 
AMA Computer College - Lipa Competitive Selling & Strategy
AMA Computer College - Lipa Competitive Selling & StrategyAMA Computer College - Lipa Competitive Selling & Strategy
AMA Computer College - Lipa Competitive Selling & Strategy
 
Exceeding Customer Service Expectations and How that Relates to adoptions
Exceeding Customer Service Expectations and How that Relates to adoptionsExceeding Customer Service Expectations and How that Relates to adoptions
Exceeding Customer Service Expectations and How that Relates to adoptions
 
Take Action: Working with Nonprofit Organizations
Take Action: Working with Nonprofit OrganizationsTake Action: Working with Nonprofit Organizations
Take Action: Working with Nonprofit Organizations
 
Amp Up Your Annual Appeal's Persuasive Power: Research from Psychology & Neur...
Amp Up Your Annual Appeal's Persuasive Power: Research from Psychology & Neur...Amp Up Your Annual Appeal's Persuasive Power: Research from Psychology & Neur...
Amp Up Your Annual Appeal's Persuasive Power: Research from Psychology & Neur...
 
Much Better Startup Pitch Deck
Much Better Startup Pitch DeckMuch Better Startup Pitch Deck
Much Better Startup Pitch Deck
 
Filled in ventura college april 2018 - powerpoint
Filled in ventura college   april 2018 - powerpointFilled in ventura college   april 2018 - powerpoint
Filled in ventura college april 2018 - powerpoint
 
Donor Communications Secrets to Success
Donor  Communications Secrets to SuccessDonor  Communications Secrets to Success
Donor Communications Secrets to Success
 

Plus de Edge Global Media Group

5. birmingham 2014 buzz discussion slider
5. birmingham 2014 buzz discussion slider5. birmingham 2014 buzz discussion slider
5. birmingham 2014 buzz discussion slider
Edge Global Media Group
 

Plus de Edge Global Media Group (20)

On The Edge - Legal Marketing Conference - Sarah-Jane Howitt - Internal Engag...
On The Edge - Legal Marketing Conference - Sarah-Jane Howitt - Internal Engag...On The Edge - Legal Marketing Conference - Sarah-Jane Howitt - Internal Engag...
On The Edge - Legal Marketing Conference - Sarah-Jane Howitt - Internal Engag...
 
On The Edge - Legal Marketing Conference - Keith Hardie - Maximising the Valu...
On The Edge - Legal Marketing Conference - Keith Hardie - Maximising the Valu...On The Edge - Legal Marketing Conference - Keith Hardie - Maximising the Valu...
On The Edge - Legal Marketing Conference - Keith Hardie - Maximising the Valu...
 
On The Edge - Legal Marketing Conference - Lee Grunnell - Being Distinctive i...
On The Edge - Legal Marketing Conference - Lee Grunnell - Being Distinctive i...On The Edge - Legal Marketing Conference - Lee Grunnell - Being Distinctive i...
On The Edge - Legal Marketing Conference - Lee Grunnell - Being Distinctive i...
 
Charity Marketing Conference - Meredith Niles - Behavioural Economics to Turb...
Charity Marketing Conference - Meredith Niles - Behavioural Economics to Turb...Charity Marketing Conference - Meredith Niles - Behavioural Economics to Turb...
Charity Marketing Conference - Meredith Niles - Behavioural Economics to Turb...
 
Charity Marketing Conference - Mathew Neville - Value vs Volume - Donor Acqui...
Charity Marketing Conference - Mathew Neville - Value vs Volume - Donor Acqui...Charity Marketing Conference - Mathew Neville - Value vs Volume - Donor Acqui...
Charity Marketing Conference - Mathew Neville - Value vs Volume - Donor Acqui...
 
Charity Marketing Conference - Lindsay Herbert - A British Heart Foundation C...
Charity Marketing Conference - Lindsay Herbert - A British Heart Foundation C...Charity Marketing Conference - Lindsay Herbert - A British Heart Foundation C...
Charity Marketing Conference - Lindsay Herbert - A British Heart Foundation C...
 
Charity Marketing Conference - Emily Munford - Digital Reputation Management
Charity Marketing Conference - Emily Munford - Digital Reputation ManagementCharity Marketing Conference - Emily Munford - Digital Reputation Management
Charity Marketing Conference - Emily Munford - Digital Reputation Management
 
On The Edge Reading - innocent drinks - Joe McEwan
On The Edge Reading - innocent drinks - Joe McEwanOn The Edge Reading - innocent drinks - Joe McEwan
On The Edge Reading - innocent drinks - Joe McEwan
 
On The Edge Reading - Silverstone Pancentric - Hannah Bodley & Sibbs Singh
On The Edge Reading - Silverstone Pancentric - Hannah Bodley & Sibbs SinghOn The Edge Reading - Silverstone Pancentric - Hannah Bodley & Sibbs Singh
On The Edge Reading - Silverstone Pancentric - Hannah Bodley & Sibbs Singh
 
On The Edge Reading - Adobe - Jamie Brighton
On The Edge Reading - Adobe - Jamie BrightonOn The Edge Reading - Adobe - Jamie Brighton
On The Edge Reading - Adobe - Jamie Brighton
 
On The Edge Reading - Intel Corporation - Pippa Chick
On The Edge Reading - Intel Corporation - Pippa ChickOn The Edge Reading - Intel Corporation - Pippa Chick
On The Edge Reading - Intel Corporation - Pippa Chick
 
On The Edge Reading - Ilumity Coaching - Joseph Liu
On The Edge Reading - Ilumity Coaching - Joseph LiuOn The Edge Reading - Ilumity Coaching - Joseph Liu
On The Edge Reading - Ilumity Coaching - Joseph Liu
 
On The Edge Reading - Microsoft - James Murray
On The Edge Reading - Microsoft - James MurrayOn The Edge Reading - Microsoft - James Murray
On The Edge Reading - Microsoft - James Murray
 
Are We Out of Touch? James Perrin
Are We Out of Touch? James PerrinAre We Out of Touch? James Perrin
Are We Out of Touch? James Perrin
 
Mobile Now & in the Future: Mark Brill
Mobile Now & in the Future: Mark BrillMobile Now & in the Future: Mark Brill
Mobile Now & in the Future: Mark Brill
 
Email Marketing: Lee Chadwick
Email Marketing: Lee Chadwick Email Marketing: Lee Chadwick
Email Marketing: Lee Chadwick
 
5. birmingham 2014 buzz discussion slider
5. birmingham 2014 buzz discussion slider5. birmingham 2014 buzz discussion slider
5. birmingham 2014 buzz discussion slider
 
Implementing SEO: Harpinder Sohal
Implementing SEO: Harpinder SohalImplementing SEO: Harpinder Sohal
Implementing SEO: Harpinder Sohal
 
Digital Content: Kirk Hullis
Digital Content: Kirk HullisDigital Content: Kirk Hullis
Digital Content: Kirk Hullis
 
René Power: “Influencer Marketing”
René Power: “Influencer Marketing”René Power: “Influencer Marketing”
René Power: “Influencer Marketing”
 

Dernier

Dernier (20)

Elevating Your Digital Presence by Evitha.pdf
Elevating Your Digital Presence by Evitha.pdfElevating Your Digital Presence by Evitha.pdf
Elevating Your Digital Presence by Evitha.pdf
 
VIP Call Girls Dongri WhatsApp +91-9833363713, Full Night Service
VIP Call Girls Dongri WhatsApp +91-9833363713, Full Night ServiceVIP Call Girls Dongri WhatsApp +91-9833363713, Full Night Service
VIP Call Girls Dongri WhatsApp +91-9833363713, Full Night Service
 
SP Search Term Data Optimization Template.pdf
SP Search Term Data Optimization Template.pdfSP Search Term Data Optimization Template.pdf
SP Search Term Data Optimization Template.pdf
 
TAM_AdEx-Cross_Media_Report-Banking_Finance_Investment_(BFSI)_2023.pdf
TAM_AdEx-Cross_Media_Report-Banking_Finance_Investment_(BFSI)_2023.pdfTAM_AdEx-Cross_Media_Report-Banking_Finance_Investment_(BFSI)_2023.pdf
TAM_AdEx-Cross_Media_Report-Banking_Finance_Investment_(BFSI)_2023.pdf
 
HOW TO HANDLE SALES OBJECTIONS | SELLING AND NEGOTIATION
HOW TO HANDLE SALES OBJECTIONS | SELLING AND NEGOTIATIONHOW TO HANDLE SALES OBJECTIONS | SELLING AND NEGOTIATION
HOW TO HANDLE SALES OBJECTIONS | SELLING AND NEGOTIATION
 
Rise and fall of Kulula.com, an airline won consumers by different marketing ...
Rise and fall of Kulula.com, an airline won consumers by different marketing ...Rise and fall of Kulula.com, an airline won consumers by different marketing ...
Rise and fall of Kulula.com, an airline won consumers by different marketing ...
 
personal branding kit for music business
personal branding kit for music businesspersonal branding kit for music business
personal branding kit for music business
 
10 Email Marketing Best Practices to Increase Engagements, CTR, And ROI
10 Email Marketing Best Practices to Increase Engagements, CTR, And ROI10 Email Marketing Best Practices to Increase Engagements, CTR, And ROI
10 Email Marketing Best Practices to Increase Engagements, CTR, And ROI
 
Enhancing Business Visibility PR Firms in San Francisco
Enhancing Business Visibility PR Firms in San FranciscoEnhancing Business Visibility PR Firms in San Francisco
Enhancing Business Visibility PR Firms in San Francisco
 
Tata Punch brochure with complete detail of all the variants
Tata Punch brochure with complete detail of all the variantsTata Punch brochure with complete detail of all the variants
Tata Punch brochure with complete detail of all the variants
 
Resumé Karina Perez | Digital Strategist
Resumé Karina Perez | Digital StrategistResumé Karina Perez | Digital Strategist
Resumé Karina Perez | Digital Strategist
 
Alpha Media March 2024 Buyers Guide.pptx
Alpha Media March 2024 Buyers Guide.pptxAlpha Media March 2024 Buyers Guide.pptx
Alpha Media March 2024 Buyers Guide.pptx
 
Elevate Your Advertising Game: Introducing Billion Broadcaster Lift Advertising
Elevate Your Advertising Game: Introducing Billion Broadcaster Lift AdvertisingElevate Your Advertising Game: Introducing Billion Broadcaster Lift Advertising
Elevate Your Advertising Game: Introducing Billion Broadcaster Lift Advertising
 
Social Media Marketing Portfolio - Maharsh Benday
Social Media Marketing Portfolio - Maharsh BendaySocial Media Marketing Portfolio - Maharsh Benday
Social Media Marketing Portfolio - Maharsh Benday
 
How consumers use technology and the impacts on their lives
How consumers use technology and the impacts on their livesHow consumers use technology and the impacts on their lives
How consumers use technology and the impacts on their lives
 
Cartona.pptx. Marketing how to present your project very well , discussed a...
Cartona.pptx.   Marketing how to present your project very well , discussed a...Cartona.pptx.   Marketing how to present your project very well , discussed a...
Cartona.pptx. Marketing how to present your project very well , discussed a...
 
Social Media Marketing Portfolio - Maharsh Benday
Social Media Marketing Portfolio - Maharsh BendaySocial Media Marketing Portfolio - Maharsh Benday
Social Media Marketing Portfolio - Maharsh Benday
 
[Expert Panel] New Google Shopping Ads Strategies Uncovered
[Expert Panel] New Google Shopping Ads Strategies Uncovered[Expert Panel] New Google Shopping Ads Strategies Uncovered
[Expert Panel] New Google Shopping Ads Strategies Uncovered
 
Crypto Quantum Leap - Digital - membership area
Crypto Quantum Leap -  Digital - membership areaCrypto Quantum Leap -  Digital - membership area
Crypto Quantum Leap - Digital - membership area
 
Aligarh Hire 💕 8250092165 Young and Hot Call Girls Service Agency Escorts
Aligarh Hire 💕 8250092165 Young and Hot Call Girls Service Agency EscortsAligarh Hire 💕 8250092165 Young and Hot Call Girls Service Agency Escorts
Aligarh Hire 💕 8250092165 Young and Hot Call Girls Service Agency Escorts
 

Tim Watson - Emails that deeply connect and delight

  • 1. TIM WATSON Email Marketing Consultant 19th March 2014 Emails that Deeply Connect and Delight
  • 2. If you’ve been given an envelope • Open it • Answer the question – don’t show to others • Stuff the answer back in • Hold it up to be collected
  • 4. What is the most Sensitive Part of your Body?
  • 5. Every Email Must Answer Four Questions • Who is this from? • What’s it about? • Why should I care? • What should I do next?
  • 6. How Old was Gandhi when he Died?
  • 7. Did Mahatma Gandhi die before or after the age of 9? How old was Mahatma Gandhi when he died? Did Mahatma Gandhi die before or after the age of 140? How old was Mahatma Gandhi when he died?
  • 8. Subject lines frame the message Subject A: Are we still welcome in your inbox? Subject B: Was it something we said? Ratio of clicks between the two buttons.. Subject A: 6.5x Subject B: 2.8x Email body containing two calls to action
  • 10.
  • 11. How do we make choices?
  • 12. Ugly Tom and Ugly Jerry
  • 15. Subscribe to The Economist • Option 1, One Year Online Subscription – $59 • Option 2, One Year Print Subscription – $125 • Option 3, One Year Print & Online Subscription – $125
  • 16. Sensible – middle option is a dud • Option 1, One Year Online Subscription – $59 • Option 2, One Year Print Subscription – $125 • Option 3, One Year Print & Online Subscription – $125 Source: Dan Ariely
  • 17. Remove the bad option • Option 1, One Year Online Subscription – $59 • Option 2, One Year Print & Online Subscription – $125 Previously 84%
  • 18.
  • 20. Protect the environment messaging Do like other hotel guests and recycle 20% more
  • 21.
  • 22.
  • 23.
  • 24.
  • 25. Arizona Petrified Forest Many past visitors have removed the petrified wood from the park, destroying the natural state of the Petrified Forest
  • 26. Jam and Choice Choice of 24 jams Choice of 6 jams 50% more people taste
  • 28.
  • 29.
  • 30. Are More Benefits More Powerful? Shampoo X makes hair... • Cleaner • Stronger • Healthier • Softer • Shinier • Fuller Shampoo X makes hair... • Cleaner • Stronger • Healthier or
  • 31.
  • 33.
  • 34.
  • 35.
  • 36. Any money that you donate will go to Rokia, a seven-year-old girl who lives in Mali in Africa. Rokia is desperately poor and faces a threat of severe hunger, even starvation. Her life will be changed for the better as a result of your financial gift. With your support, and the support of other caring sponsors, Save the Children will work with Rokia's family and other members of the community to help feed and educate her, and provide her with basic medical care Food shortages in Malawi are affecting more than three million children. In Zambia, severe rainfall deficits have resulted in a 42% drop in maize production from 2000. As a result, an estimated three million Zambians face hunger. Four million Angolans — one- third of the population — have been forced to flee their homes. More than 11 million people in Ethiopia need immediate food assistance. Human interest or big picture data?
  • 37. &
  • 38. Questions? Let’s Connect Follow Me Twitter: @tawatson Email twatson@zettasphere.com Don’t miss out on more sound advice to your inbox http://www.zettasphere.com/signup