The document discusses the history and provisions of consumer protection laws in India. It summarizes the key points of the Consumer Protection Act 1986, including that it established consumer courts and specified six consumer rights. It also defines who qualifies as a consumer, outlines unfair trade practices, and discusses various agencies involved in facilitating consumer awareness and dispute resolution.

1. Consumer Protection Act , 1986 CHAPTER 13 , pp 581 - 624

2. What is Consumer Protection ?

3. Protecting the Consumer 2/3 of spending in the world economy (more than $30 trillion ) is by consumers. Yet they have no voice! New Economic Policy floods market with products — Ye Dil Maange More — too little information for informed choice.

12. Who is a Consumer? A person , who buys any goods or hires any service (fully or partly paid for) , from a business seller. But NOT goods or services obtained for resale or for any commercial purpose ( except self-employment ) . NOT any service free of charge or under a contract of personal service .

13. Who is a Consumer? A person , who uses any goods or any service with the permission of the consumer is also a consumer. Example : 1. A tenant using the landlord’s telephone with his permission was held to be a consumer of telephone services . 2. Wife eating food ordered by husband is a consumer .

14. Who is a Consumer? R&B Customs Brokers Co Ltd v. United Dominions Trust Ltd : A company, purchaser of a second hand car from a seller selling in the course of business, for the use of its managing director was held to be acting as a consumer buyer.

29. UNFAIR TRADE PRACTICES CHAPTER 13 , pp 624 - 631

30. MONOPOLIES AND RESTRICTIVE TRADE PRACTICES ACT,1969 BROUGHT INTO FORCE IN 1970 MODIFIED IN 1984 TO ADD PART B TO IT, WHICH DEFINES UNFAIR TRADE PRACTICES

31. THE SAME SET OF PROVISIONS HAVE ALSO BEEN ADDED TO : CONSUMER PROTECTION ACT , 1986 Sec 2(1)(r)(i)