1. Kirkpatrick
May 19, 2010
Level 1 Level 2 Identify
Cost of
Training
360° Coaching & Executive Executive Executive
Mentoring Coaching Coaching Coaching
Level 4
Monetary Calculate
Data Value ROI
1 Month 1 Month 1 Month Analysis
Application Application Application Business
Level 5
Impact
Level 3
Operational Management
360° Behavioral
Measurement
Results
Fig 2 : ROI model on Coaching and Mentoring Training Process
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2. Kirkpatrick
May 19, 2010
Basic Concept of ROI
After the data have been collected and analyzed for isolation and conversion, all that remains to
calculate the benefit-cost ration (BCR) and return on investment (ROI) is to apply the benefits to the
numerator of the formula and compare it to fully loaded costs of the program.
The formula for benefits-cost ratio is stated as
BCR = Benefits / Costs
The ROI Formula is:
ROI = (Net Benefits / Costs) x 100 =
XX %
Example : What is Return on Investment on Mentoring?
The ROI for mentoring can be calculated using various methods, and a return for the investment can be
found in numerous locations in the organization. An ideal way to look for ROI related to mentoring is to
look at mentees, mentors and the organization.
• Mentees – ROI can be calculated through skill and knowledge development that directly impacts
productivity.
• Mentors – ROI can be calculated through the sharing of knowledge and expertise.
• Organization – ROI can be calculated through retention, attracting talent, saving on training and
development costs, and creating a competitive work environment.
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