By embedding connectivity into their equipment, a large multinational supplier of industrial equipment is able to offer new services including real-time monitoring, troubleshooting, diagnostics and remote maintenance to ensure service reliability to its customers.

1. Industrial equipment supplier relies on IoT
to keep production lines moving worldwide
Industrial Manufacturing
If automated industrial equipment goes down, even for an hour, it can have a disastrous
impact on productivity, and cost the manufacturer tens of thousands of dollars in lost
revenue. The manufacturer would lose even more time and money waiting for a technician
to visit the factory, diagnose the issue, and complete the repair.
Today’s industrial equipment suppliers are harnessing the power of the Internet of Things
(IoT) to transform the manufacturing process. By embedding sensors, controls and
connectivity in machinery, suppliers can offer their customers continuous monitoring to
analyze this real-time data to anticipate issues, identify components that require immediate
attention, and automate responses before problems occur.
By embedding connectivity into their equipment, a large multinational supplier of industrial
equipment is able to offer new services including real-time monitoring, troubleshooting,
diagnostics and remote maintenance to ensure service reliability to its customers.
The supplier has developed a set of predictive KPIs that they share with customers to help
determine when machines require maintenance. Using IoT, it is now possible to identify and
address potential problems before they impact production.
Using Control Center for the past 18 months, the supplier has expanded its industrial
equipment count by 46 percent, and they are now entering new markets within North
America.
Customer
Use Case
Control Center helps ensure service reliability
Control Center gives the industrial supplier the
power to manage and automate its connected
devices on a global scale. Through automation, the
company can monitor the health and performance
of its remote devices to anticipate problems, rather
than react to issues after they occur. The supplier
created business rules to analyze anomalous
machine behavior to enable immediate corrective
action, minimizing downtime and lost productivity.
“With precise and
reliable information
about equipment
status, our customers
benefit from less
downtime and higher
productivity,” said the
project manager.
CONFIDENTIAL

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UC_IndustrialEqmt_101415
• Ensure industrial equipment is operating at the
highest levels of reliability
• Extend productive life of each piece of equipment
• Anticipate when equipment may fail or when service
is required
Business goals
• Ensuring a product reliability that enables customers
to rapidly scale their manufacturing from zero to
500,000 units a day
• Offering global customers a mechanism to avoid the
high cost of overusage
• Resolving issues quickly and cost effectively
Operational challenges
How Control Center helps
• Automates provisioning for quick, trouble-free installs
• Provides business rules to monitor usage and triggers action to minimize costs
• Pinpoints equipment requiring immediate attention and automates responses before problems occur
By the numbers
~6,000
North America,
Europe
Usage-based/
pay as you go
18 different users,
including ops, finance,
customer service
Number of
devices
Geographic
markets
Rate plans
User roles
Control Center usage details Benefits
• Diagnostics
• Auto-provisioning during installation
• Remote troubleshooting to find and
fix problems fast
• Configures appropriate services
• If more than 100 connections or 1,000 SMS
in a month, notify ops
• For every 5MB of additional data a device
consumes in a month, notify ops
• If equipment exceeds 50MB in a month,
notify ops and deactivate the SIM
• If the IMEI attached to a SIM changes,
notify the security team
• Detects abnormal behavior
• Visibility, cost control
• Cost control
• Security (theft prevention)
Automation
examples
Functionality
• Plan to implement MS Azure as their
cloud computing platform
• Unified interface for simplified
decision making
IT systems
CONFIDENTIAL