1.
The global point-of-sale (POS) terminals market stood at $36.86 billion in 2013, and is
expected to demonstrate an impressive 11.6 percent compound annual growth rate from
2014 through 2020. Accelerated adoption of mobile POS terminals across retail and
hospitality sectors is the key growth driver of this market.
POS terminals can be fixed, wireless or mobile, with fixed POS terminals accounting for
81 percent of the total market revenue due to early adoption. But wireless and mobile POS
terminals are catching up, due to ease of use and lower cost of deployment compared to
traditional POS devices. The demand for mobile POS terminals is especially high among
small- and medium-scale businesses due to the smaller upfront investment.
A leading global provider of POS solutions has been developing smart and secure payment
platforms to meet growing market demand and stay ahead of the competition. The
company’s innovative solutions rely on the power of the Internet of Things (IoT) to facilitate
payments through a variety of channels, improving merchants’ profitability and enhancing
the customer experience.
The benefits derived by leveraging IoT include:
• Readily enable mobile payments via POS terminals
• Connect and track line-of-business assets to improve efficiency and reduce costs
• Optimize operational performance with real-time intelligence
• Combine and analyze data from different sources to deliver personalized engagement
to the customer
Control Center automates provisioning
to accelerate time to market
As a growing number of merchants worldwide
adopt mobile payment acceptance technology, the
provider needed a cost-effective solution to scale
provisioning to support the escalating number of
connected terminals. Control Center’s automated
provisioning enabled the POS service provider to
roll out new machines faster. Real-time monitoring
allows the company to alert operators of anomalous
device behavior, leading to reduced maintenance
costs and minimizing downtime.
Provider uses IoT services to boost sales and enhance
customer experience at POS terminals
Retail Point-of-Sale
Customer
Use Case
“Bringing secure payment
into connected devices
will root our payment
acceptance expertise in the
Internet of Things,” said the
organization’s CEO.
CONFIDENTIAL

2.
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UC_POSPaymt_101415
• Meet device deployment commitments in a
timely manner over the next few years
Business goals
• Ensuring that each device behaves as expected
once it reaches a customer site
• Providing visibility into device performance and
controlling data costs
Operational challenges
How Control Center Helps
• Using Control Center for automated provisioning and terminal monitoring, the company was able to
increase new device expansion by at least five-fold in select markets
By the numbers
100,000+
UK, Southern Europe
and Russia
7 flexible pooled plans;
1 Pre-paid plan
112 different users, mostly
customer support, finance,
operations
Number of
devices
Geographic
markets
Rate plans
User roles
Control Center usage details Benefits
Functionality
• Average 13,000+ automated provisioning
actions/month
• Quickly roll out new machines to meet
business goals
• When usage hits 1024KB of data in
24 hours, alert ops
• When a device moves from Retired to
Activated, alert SIM administrator
• When device hits 80% of plan, alert finance
• If device sends more than 5,000 messages
in a month, alert ops
• Alert on anomalous device behavior
• Alert on anomalous device behavior
• Cost monitoring
• Alert on anomalous device behavior
• 180,000+/month
• GetTerminalUsageDataDetails
• GetTerminalUsageVoiceDetails;
GetTerminalDetails
• GetModifiedTerminals
• Returns information on all data sessions
during a billing cycle for a given device
(cost control)
• Returns information on all messages sent
or received by a device during a billing
cycle (cost control)
• Returns detailed information for each of
the devices in a list (visibility)
• Return a list of devices whose information
changed since a specified date (visibility)
API calls
Business
rules
CONFIDENTIAL