Communication Skills And Ways To Improve Communication Skills
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Communication skills: This is an introduction to communication skills. Communication skills are a vital part of daily life.It is important to have strong communication skills for a person and also for an organization to grow. In this presentation you will learn what is communication? Types of communication. Reason of communication failure. Results of communication failure and how to improve communication.
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Communication Skills And Ways To Improve Communication Skills
- 1. Communication Skills Presented by Uroosa Samman
- 2. Communication • Sending and receiving information between two or more people • Vital part of our daily routines • How we give and receive information and convey our ideas and opinions with those around us. • Series of experience of Listening Speaking Taste Touch Seeing Smell
- 3. Types Of Communication • Verbal ▫ sounds, language, and tone of voice. • Aural ▫ listening and hearing. • Non-verbal ▫ facial expressions, body language, and posture • Written ▫ journals, emails, blogs, and text messages • Visual ▫ signs, symbols, and pictures
- 4. We Communicate To Get information Convey our message Sell Buy Give advice Greet Praise Etc
- 5. Communication Goals and Objectives • What is the difference between goals and objectives? • Goals are broad and lack specific measurement • They are written to support the company's mission statement and vision. • A single goal may have many objectives. • Objectives give an organization direction, as well as a reference point for evaluation. • Preliminary research is usually done to give a baseline for these objectives
- 6. Communication Goals To change the behavior To get action To ensure understanding To persuade To give and get information
- 7. Causes of communication Failure Absence of planning Over confidence Over busyness Symbols and words with different meaning Lack of information and knowledge.
- 8. Causes of communication Failure Badly expressed Inattention Bad mood Not understanding fully and fail to ask questions. Not understanding other’s need
- 9. Causes of communication Failure Not thinking clearly, and jumping to the conclusions Failure to explore alternatives Attitude of superior Unwillingness to communicate
- 10. Results of Communication Failure Loss of confidence Loss of team spirit Lowered morale Loss of relations Dissatisfaction
- 11. Results of Communication Failure Damaged personal image Lower productivity Mistakes , frustration and hostility Lower productivity Poor coordination
- 13. How to improve communication skills? Be a good listener Be confident Maintain eye-contact with audience Be aware of your body language and gesture Be Friendly Be Clear and Concise
Notes de l'éditeur
- Communication is sending and receiving information between two or more people. communication involves a sender and a receiver (or receivers) Communication is a vital part of our daily routines. We sit in school and listen to teachers. We read books and magazines. We talk to friends, watch television, and communicate over the Internet
- It is important to develop a variety of skills for both communicating TO others and learning how to interpret the information received FROM others. Knowing our audience and understanding how they need to receive information is equally important as knowing ourselves. Studies shows that 70% of mistakes in workplace are direct result of poor communication
- Communication skills are ranked FIRST among a job candidate’s “must have” skills and qualities, according to a 2010 survey conducted by the National Association of Colleges and Employers
- Communication skills are necessary for the development of self-advocacy and self-determination, important skills for lifelong success. What is the difference between communication goals & communication objectives? Having both goals and SMART objectives are important when planning your communications strategy. Knowing the difference, and clearly defining your goals and objectives can be the difference between success or failure. Research is important. There is time to plan and budget spent to not only design a communication strategy, but to implement and evaluate.
- If the message of the oral communication is not properly planned, it cannot draw the attention of the audiences. Therefore, before delivering oral message, the speaker should prepare necessary plan. Not explaining priorities and goals properly Not listening properly In case of oral communication, communicator should have self- confidence. Though self-confidence is essential in oral communication, over confidence may collapse the communication. In most of cases, oral communication occurs in a busy situation. This may cause distortion of message. As a result, communication become ineffective.
- Being a good listener is one of the best ways to be a good communicator. Eye contact is also important; you want to look the person in the eye to demonstrate that you are focused on the person and the conversation A relaxed, open stance (arms open, legs relaxed), and a friendly tone will make you appear approachable, and will encourage others to speak openly with you. Good communication means saying just enough – don’t talk too much or too little. Try to convey your message in as few words as possible. Say what you Think about what you want to say before you say it; this will help you to avoid talking excessively and/or confusing your audience. want clearly and directly, whether you're speaking to someone in person, on the phone, or via email. It's important to be nice and polite in all your workplace communications. Through a friendly tone, a personal question, or simply a smile, you will encourage your coworkers to engage in open and honest communication with you.