Many customer centric Governments across the world are focusing on Transformational trends for better public services specifically during tough time like pandemic. The technologies that enhance our organizations and our lives are more powerful—and more essential—than ever before. In this video I have covered the top 8 Technology Trends which Governments across the world should follow during 2021. The topics which are covered are Adoption of Emerging Technologies, Behavioural Sciences, Digital Citizens, Smart Cities, Ethical Issues relate to AI and Big Data, The Importance of Predictive Analysis for the Governments and Smart Cities Initiatives from Living Perspective.

1. Government
Transformational
Trends in 2021
Dr Usman Zafar

2. DR USMAN ZAFAR (biography)
Awarded top 51 Most Impactful Smart Cities Leaders Globally in 2019
Dr. Zafar has participated actively in several
regional and international conferences,
workshops and exhibitions as a keynote speaker
to discuss various topics, such as Leadership,
Marketing, IOT, Big Data, Corporate Branding,
Blockchain, Smart Government, Change
Management, Business Process Management,
Public Private Partnership (PPP), Social Media,
Strategic Planning, and Digital Transformation.
Company: Founder & CEO DUC International Consulting (Dubai – UAE)
Positions: Board Advisor |CEO | Smart Government Expert |Financial
Advisor | CIO | Investor
Expertise:
• 17+ Years working in Middle East
• 20+ Years in Global Markets of UK, US, Europe, Canada, Asia-Pacific
• UAE based Business Management and Technology Executive
• Experience and remarkable accomplishments in both private and
public sector
• Trusted advisor to both the government as well as privately owned
enterprises
• Advising organizations on acquiring new ventures and all aspects of
global expansion
Previous Companies: Held several Executive level positions in major
Blue-Chip and Fortune 500 Technology Corporations
Board Advisor | Mentor | International Speaker | Smart Government Expert

3. (1)
AI and Augmented
Government
• Artificial Intelligence (AI) is
hiding great treasures for the Public
Sector enhancing the full potential
of data & AI for citizen services.
• Mastering data will be essential
to fulfil the full potential of
augmented government,
intelligently automating
administrative processes, and
gaining insights enabling better
overview and decisions with a
positive impact on the citizen.

4. (2)
Digital Citizens - Improving
Public Services
• The digital transformation processes
within public administrations are
important, but it is not the only arena we
should look at, as we aim to digitize
government.
• To deliver on digital transformation we
also need to show the direct and concrete
benefits for citizens, in a way that is based
on inclusion and equity.
• Ensuring that everyone has access to
information from government and the
public digital services is critical for the
growth and adoption of digital
government and should be a priority for
the development of every country.

5. (3)
Behavioural Government
Using Behavioral science to
improve how governments
make decisions for better
Public Services
• Governments are increasingly using
behavioural insights to design,
enhance and reassess their policies
and services. Applying these insights
means governments adopt a more
realistic view of human behaviour than
they have done in the past – and may
achieve better outcomes as a result.
• Dedicated teams have been set up
in the national governments of the UK,
the US, Germany and Australia, with
many others adopting less formal
arrangements.

6. (4)
Big Data & AI Management
Focusing Ethical issues
• Despite remarkable achievements, the
rapid development of AI has raised a host
of ethical concerns. Governments face
challenges and choices pertaining to how
to apply AI technologies in the public
sector and in governance strategies.
• AI development has raised some
concerns being a subject of fear and
skepticism in the media. Could AI long-
term development lead to the end of
humankind as Elon Musk, Bill Gates and
numerous technologists have speculated?
What is the role of ethics in the design,
development and application of AI? How
will ethics help maximize the benefits of
AI to increase citizen well-being and
common good?

7. (5)
Predictive Analysis
Government Anticipation
• Governments today operate in an
increasingly complex world, reflected in the
volume and ubiquity of data produced by
citizens and agencies, as well as the
computing power to analyze it. In order to
better understand and respond to citizens’
needs and allocate public resources more
efficiently, governments must use predictive
analytics to leverage this data and develop
innovative solutions to contemporary urban
challenges.
• Data-driven government, meaning the use
of technologies like data analytics, Artificial
Intelligence and algorithmic decision-making
for policymaking and public administration,
offers advantages as well as challenges for a
free society.

8. (6)
Innovation Centers
Supporting Government
Innovation
• Innovative ideas make a real
difference in government work, and
the Mohammed Bin Rashid Centre
for Government Innovation
provides a world-class,
multifunctional space for testing,
creating and spurring innovation
locally, regionally, and
internationally.

9. (7)
Emerging Technologies
Improving Citizens
Happiness Index
• Cybersecurity, artificial intelligence,
blockchain, cloud computing, and the
Internet of things are those trends that
will dominate in, at least, 2020.
These technologies have already entered
various spheres of economy.
• Smart government is used to
characterize activities that creatively
invest in emergent technologies coupled
with innovative strategies to achieve more
agile and resilient government structures
and governance infrastructures.
• The ultimate goal for for citizen centric
governments is happy customers.

10. (8)
Smart Government
Smart Cities Initiatives
• In general, a smart city is a city that
uses technology to provide services and
solve city problems. A smart city does
things like improve transportation and
accessibility, improve social services,
promote sustainability, and give its citizens
a voice. Though the term “smart cities” is
new, the idea isn’t.
• In 2050, two thirds of the world
population will live in towns, consuming
over 70% of energy and emitting just as
much greenhouse gases. As city
populations grow, the demand for services
but also pressure on resources will
increase. This demand puts a strain on
energy, water, waste, mobility and any
other services that would be essential to a
city’s prosperity and sustainability.