This document provides details about a 50-hour SAP CRM training course offered by UWINPro. The training can be taken on-site or online, on weekends or weekdays. Topics covered include SAP CRM 7.0, master data, basic functions, sales, service, interaction center, webchannel, scenarios, and new features in EHP1. Hands-on exercises and a case study are included. Upon completion, students receive certification materials and can provide feedback.

1. SAP CRM
Course Details
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2. SAP CRM (with Ehp1)
At UWINPro, our expert SAP trainers/consultants provide the best SAP
CRM training.
• Course Duration: 50 Hours
• Course Format: Weekends/Weekdays
• Mode of Training:
- Onsite/Classroom
- Online
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3. Course Highlights
 SAP CRM online access
 Hands on training
 Reference course related videos
 Training through slideshows /notes and exercises
 Case Study - Real time business scenario and a typical SAP CRM
implementation case study
 SAP CRM Quiz
 SAP CRM Certification material
 Sample of interview Questions for SAP CRM
 Training Quality Feedback form
 How to use important SAP resources - SAP Service Marketplace, SDN etc
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4. © UWINPro Inc.

5. Course Details
 Introduction: Introduction to SAP, Overview of ERP and SAP - SAP Terminology, Introducing
frequently used SAP terminology, Logging in to a SAP system, SAP logon process for Windows,
Basic SAP Navigation - the basic SAP screen components, moving between menus, T-code
searches and other commonly used functions, End User Customization - customizing some SAP
screens. Using T-codes – View user information, logged in users, user creation, sending messages,
technical and functional modules, Various SAP functional modules, log off from SAP system - SAP
logoff process for Windows, SAP services, co-operative business scenarios, mySAP.com, Enterprise
Structure
 SAP CRM system and its connectivity with other SAP systems: Organizational
structures in SAP ECC system (SAP SD module), Master Data, Creating and processing Sales
Orders in CRM & SD, Sales document types, Item categories, Schedule line categories, Document
flow, Copying control, Partner determination, Creating and processing deliveries, Delivery type
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6. Course Details
SAP CRM 7.0
 SAP CRM 7.0 overview: Overview, SAP CRM - The complete solution, CRM architecture &
component Integration
 Master Data: Organizational Management in SAP CRM, Territory Management, Business
Partners, Products, Product Catalogs, Installed Base Management, Warranty Management, Solution
Database
 Basic Functions: Transactions, Date Management, Text Management, Pricing, Billing, Free
Goods, Product Configuration, Output Configuration, Actions, Business Workflow, UI framework
and Configuration, Credit Management, Multi-Level Categorization, Funds Management, Claims
Management, CRM Marketing, Solution Overview of Marketing, Campaign Management, Key Figure
Planning, Lead Management, Marketing Calendar, Personalized Mail, Segmentation, List
Management, Bounce Management
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7. Course Details
 CRM Sales (Sales Force Automation): Account Planning, Activity Management,
Opportunity Management, Pipeline Performance Management, Quotation and Order Management,
Outline agreements in CRM Sales, Availability Check, Taxes, Rebate Processing
 CRM Service: Solution Overview of Service, Service Contract Management, Warranty
Management, Product Service Letters, Service Orders and Quotation, Web Requests, Complaints
and Returns, In House repair orders, Service resource Planning, Case Management, Service
Confirmations
 CRM Interaction Center: IC in Marketing, IC in Sales, IC in Service
 CRM Webchannel: CRM Webchannel B2B, CRM Webchannel B2C, Internet customer Self
Service (ICSS)
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8. Course Details
Scenarios in CRM
 Marketing Scenarios: Campaign Management, Segmentation, Sales Scenarios, Lead to Cash
 Service Scenarios: Service Order Management
 CRM General: ACE, Email, Work List, Template Designer, Survey Tool
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9. Course Details
SAP CRM 7.0 EHP1 (Enhancement Pack 1) features
 CRM Marketing: New Marketing Calendar, Marketing Task Management, Marketing Funds
Management, Campaign Templates
 CRM Sales: Savo and Sales Opportunity, CRM Sales Dashboards - Competitor Analysis, CRM
Sales Interactive Report Functionality in EhP1, CRM Sales Dashboards - Sales Cycle, CRM Sales
Dashboards - Pipeline Sourcing
 Interaction Center/Service: CAD Data Available for Alert and Rule Modeler, C Alert for
Incomplete Emails, BP Confirmation in Call Transfer Scenario, Service Analytics, Service Request
Time Recording, New UI Features, Vendavo Integration
 CRM Analytics: Embedded Competitor Analysis in Opportunity Management, Xcelsius
Dashboard Integration, Dashboard on Homepage
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10. THANK YOU !
To enroll for this course, contact us at: info@uwinpro.com
For more info: www.uwinpro.com
Visit our Channel
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