Louise Bloom - T-shaped skills save lives (and products). How and why to learn laterally for better outcomes

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The document discusses T-shaped skills and how they can help improve coordination and efficiency when treating patients. T-shaped skills involve having an area of deep expertise combined with broader knowledge across disciplines. This allows medical professionals like physiotherapists, nurses, and occupational therapists to communicate better, understand different perspectives, and discharge patients faster by sharing their collective skills and insights.

Design

T-shaped skills
save lives*
*and products

Physio
Doctor
DISCHARGE PLANNING
TEAM
OT
Nurse

Doctor
Physiotherapist
Occupational
Therapist
Nurse
● Could take days
● Beds blocked
● Edna deteriorates

● Overwhelming
● Not enough staff
● Hard to coordinate
Occupational
Therapist
Nurse
Doctor
Physiotherapist

PHYSIOTHERAP
Y
NURSE
OT
NURSE
PHYSIO
OT
OT
PHYSIO
NURS
E
● Shared expertise
● Patient-centred
● 2 hours

More efficient.
More effective.
More intelligent.

● Formal (training)
● Self-directed (ad-
hoc)
● Interpersonal
(anecdotal)
● Knowledge-sharing
PHYSIOTHERAP
Y
NURSE
OT

T-shaped skill sets consist of a deep core
skill and insight, expertise and capability into
several adjacent disciplines or professions.

● Communicate
● Empathize
● Reflect
● Avoid isolation

Life is just better when you feel understood
and when you can understand others.

Better in
and at your
job.
Stand out
from the
pack.
Stay interested.
Find your path.
Develop the
field.

● Formal (training)
● Self-directed (ad-hoc)
● Interpersonal (anecdotal)
● Knowledge-sharing
(culture)

Product
Manager
UX
Designer
Visual
Designer
Developer

● Talk things through
● Design with insight
● Boost resource
● Learn

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