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E-Mail is SO Five Minutes Ago Virginia Cairns Beverly Simmons University of Tennessee at Chattanooga
Meet Generation Next ,[object Object],[object Object],[object Object],[object Object]
E-mail is for “old people” ,[object Object],[object Object],[object Object]
IM is part of teens’ daily life ,[object Object],[object Object]
Advantages of IM Reference ,[object Object],[object Object],[object Object],[object Object]
So, what’s the plan? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Which service to use? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
GAIM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Setup decisions ,[object Object],[object Object],[object Object],[object Object],[object Object]
What it looks like
Policy & Procedure decisions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Training Sessions for Faculty ,[object Object],[object Object],[object Object],[object Object]
Training Sessions for Faculty ,[object Object],[object Object]
Reference Adopts Library Buddies
Ready for Opening Night?
Showtime!
Advertising ,[object Object],[object Object],[object Object]
 
 
 
 
 
One Stop Shop
What has it been like? ,[object Object],[object Object],[object Object]
Initial Usage Statistics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Traffic by day of the week What’s up with Tuesday? It’s our busiest day for IM!
Analysis of Questions ,[object Object],[object Object],[object Object],[object Object],[object Object]
Technical questions: ,[object Object],[object Object],Hi, UTCRef: hi I am trying to log into ebsco from home and it won't let me do I need to be there? UTCRef: Let me try
Policy Questions ,[object Object],[object Object],IM User: how long can dvd's be checked out for? UTCRef: If you're a student they can be checked out for 3 days IM User: ok thanks! UTCRef: Anytime....
Reference Questions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Hello, I'm writing a paper for Eng. 122.  Which library database will allow me to find Scholarly Journals? hi - what's your topic? haha, it's The Death Penalty.  I have to have at least 3 sources showing different views of it. ok, i'd suggest InfoTrac OneFile or OmniFile.  both are under "beginning research" when you click on Find Articles.  both will let you find articles from scholarly journals.  hold on a minute and I'll give you more specific guidance for InfoTrac. Great! hang on - I'm helping someone at the desk.  back in a minute Not a prob, I'm here...
What has the response been?
 
 
 
 
 
 
 
 
 
Overall Conclusions… ,[object Object],[object Object],[object Object],[object Object],[object Object]
E-Mail is SO Five Minutes Ago [email_address] [email_address] University of Tennessee at Chattanooga

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E-Mail Is SO Five Minutes Ago

  • 1. E-Mail is SO Five Minutes Ago Virginia Cairns Beverly Simmons University of Tennessee at Chattanooga
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  • 26. Traffic by day of the week What’s up with Tuesday? It’s our busiest day for IM!
  • 27.
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  • 30.
  • 31. Hello, I'm writing a paper for Eng. 122. Which library database will allow me to find Scholarly Journals? hi - what's your topic? haha, it's The Death Penalty. I have to have at least 3 sources showing different views of it. ok, i'd suggest InfoTrac OneFile or OmniFile. both are under "beginning research" when you click on Find Articles. both will let you find articles from scholarly journals. hold on a minute and I'll give you more specific guidance for InfoTrac. Great! hang on - I'm helping someone at the desk. back in a minute Not a prob, I'm here...
  • 32. What has the response been?
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  • 43. E-Mail is SO Five Minutes Ago [email_address] [email_address] University of Tennessee at Chattanooga

Notes de l'éditeur

  1. BS
  2. BS
  3. BS
  4. BS
  5. VC Archive questions and use them for training new librarians, for improving service, staff development, and discovering what students are asking about. Use an IM aggregator like Meebo, Trillium, GAIM, etc. If librarians are offline, send a message with the reference e-mail address, reference hours, and a request to send the question by e-mail. GAIM covers Using Gaim AIM: Go to this website . MSN (including Hotmail email) : Go to http:// registernet.passport.com / . Yahoo: Go to http:// edit.yahoo.com/config/eval_register . Jabber: See the question How do I register a new Jabber account? below. ICQ: Go to http:// web.icq.com /register . Gadu-Gadu: Use the official client to create an account. Novell: See your Novell server administrator.
  6. VC
  7. VC
  8. VC
  9. VC
  10. VC
  11. BS
  12. BS
  13. BS Reference librarians practiced sending and receiving Soon we were ready to get our library “buddies” – the librarians that each of us would partner with to practice Every librarian spends at least an hour a week at the Reference Desk. We wanted to prepare them for IM reference using this practice time. Spent a couple of weeks practicing IM-ing at least once a day with our buddies
  14. BS Discuss experience, concerns, problems, questions, ideas, and suggestions See if everyone feels ready to launch IM reference
  15. BS Picked a Monday to start offering IM Reference service
  16. VC
  17. VC
  18. VC
  19. VC
  20. VC
  21. VC
  22. VC & BS