Team Me Up Scotty SPSOslo w.Extending
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Slides used at my session about Microsoft Teams, at SharePoint Saturday Oslo, the 5.anniversary conferenc. It also includes extending possibilities via Office Graph, Bots, 3.party apps, and Tabs presented by my colleague Kjetil Hovding
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Team Me Up Scotty SPSOslo w.Extending
- 1. Team me up Scotty! Thorbjørn Værp & Kjetil Hovding 11.11.2017 SharePoint Saturday Oslo 2017
- 2. Sponsors 11.11.2017 SharePoint Saturday Oslo 2017
- 3. About me Thorbjørn Værp Principal Consultant @vaerpn Kristiansand - Norway
- 4. About me Kjetil Hovding @hovding Oslo - Norway
- 5. Agenda • Introduction • Architecture • Planning • Extending • DEMOTIME • Basic • Dev Q&A #SPSOslo
- 6. Microsoft Teams Chat-based workspace in Office 365
- 7. Collaboration is how work gets done Geographically Distributed Need varied ways to connect across locations and time-zones Internal & External Team Members Team members outside the firewall need unfettered access Multi-Generation Workforce Different expectations and preferences for tools Employees work on nearly 2xthe number of teams, compared to 5 years ago Geographically Distributed Need varied ways to connect across locations and time-zones Internal & External Team Members Team members outside the firewall need unfettered access Multi-Generation Workforce Different expectations and preferences for tools
- 8. Chat for today’s teams Communicate in the moment and keep everyone in the know Customizable for each team Tailor your workspace to include content and capabilities your team needs every day. A hub for teamwork Give your team quick access to information they need right in Office 365 Chat-based workspace in Office 365 Security teams trust Get the enterprise-level security and compliance features you expect from Office 365.
- 9. Chat for today’s teams People can see content and chat history anytime Team chats and activities are visible to the entire team Use private chats for small group conversations Mobile access on Android, iOS and Windows Phone
- 10. Chat for today’s teams People can see content and chat history anytime Team chats and activities are visible to the entire team Use private chats for small group conversations Mobile access on Android, iOS and Windows Phone
- 11. A hub for teamwork Chat, content, people, and tools live in a team workspace Voice and video meetings right within Microsoft Teams Built-in access to SharePoint, OneNote and Planner Work with Office and other documents right in the app
- 12. A hub for teamwork Chat, content, people, and tools live in a team workspace Voice and video meetings right within Microsoft Teams Built-in access to SharePoint, OneNote and Planner Work with Office and other documents right in the app PSTN in Public preview
- 13. A hub for teamwork Chat, content, people, and tools live in a team workspace Voice and video meetings right within Microsoft Teams Built-in access to SharePoint, OneNote and Planner Work with Office and other documents right in the app Disclaimer: Not released.. .yet….
- 14. A hub for teamwork Chat, content, people, and tools live in a team workspace Voice and video meetings right within Microsoft Teams Built-in access to SharePoint, OneNote and Planner Work with Office and other documents right in the app Disclaimer: Not released.. .yet….
- 15. Customizable for each team Create different channels for work streams and topics Add tabs to frequently used files and cloud services Get updates from the apps your team uses every day Customize notifications so you don’t miss important info Build integrations with developer preview APIs
- 16. Security teams trust Broad compliance standards support: Accessibility, ISO27018/01, SOC 1 and 2, HIPAA, EU Model Clauses & more Information protection with Archive, eDisovery, Legal Hold, Compliance Content Search, Auditing and Reporting1 Tier-C Compliant Data encryption at all times, at-rest and in-transit. Multi-factor authentication for enhanced identity protection. 1 Archive, eDiscovery, Legal Hold, Compliance Content Search, Auditing and Reporting are in E3 and above suites.
- 17. The Teams quick demo • Teamsdemo.office.com
- 18. Agenda • Introduction • Architecture • Planning • Extending • DEMOTIME Q&A #SPSOslo
- 19. #SPSOslo
- 20. Architecture • Microsoft Teams is built on existing Microsoft technologies woven together by Office 365 Groups.
- 21. Full functional (nearly) client that can be used from a variety of browsers. Desktop Provide support for audio, video, and content sharing for team meetings, group calling and private one-on-one or private multi-party calls. Mobile Geared at users participating in chat-based conversations while on the go, and currently allows users to have peer to peer audio call. Clients for Microsoft Teams Web https://teams.microsoft.com/downloads
- 22. Security - Authentication • Microsoft Teams leverages common Office 365 authentication schemes • Cloud Identity • Synchronized Identity • Federated • Modern authentication including multi-factor authentication (MFA)
- 23. Memberships and Roles Team owners are able to invite anyone in the organization they work Two roles in Team: • Owner: person who creates the team or assigned the role. Responsible for managing team-wide settings and membership, including invitations • Team member: the people that have been invited to join the team internally or externally <- hey yeah!
- 24. Service Administration • Admins have multiple settings that can be enabled or disabled at the tenant level. • With Microsoft Teams enabled for the tenant, any user that is also enabled for Microsoft Teams will inherit the settings from the tenant level. • With guest user license activated you can invite Azure B2B users.
- 25. Service Administration • Enable SP Sharing if you like the Guest users to upload + collaborate on files in Microsoft Teams
- 26. PowerShell
- 27. Agenda • Introduction • Architecture • Planning • Extending • DEMOTIME Q&A #SPSOslo
- 28. #SPSOslo
- 29. Microsoft Teams Network Traffic • Microsoft Teams combines three forms of traffic: • Data between the Office 365 online environment and external data sources with the Microsoft Teams client (signalling, presence, chat, file upload and download, and tabs, connectors, and bots connections) • Peer to peer real time communications traffic (audio, video, desktop sharing) • Conferencing real time communications traffic (audio, video, desktop sharing) • To ensure optimal flow, traffic must be allowed to flow both between network sites and Office 365, as well as between the internal network segments (e.g. between sites over the WAN) • If your organization restricts computers on your network from connecting to the Internet, ensure to whitelist the Office 365 URLs and IP address ranges
- 30. Call Flows – 1:1 Call Direct BobAlice O365 Chat Service users Port 443 TCP (see list of FQDNs) Direct media connection Chat Service Real-Time Media
- 31. Bob Call Flows – 1:1 Call Firewalled Firewall Alice Chat Service Real-Time Media O365 Media ports from the participant to O365 use: UDP 3478, 3479, 3480, 3481 TCP 443 O365 functions as a relay for the media traffic, if direct connections are not possible.
- 32. Microsoft Teams Bandwidth Calculator • Microsoft has created a dedicated site for calculating the potential impact of Microsoft Teams traffic on your LAN, WAN and Internet segments. • Please see http://aka.ms/bwcalc for more details
- 33. Network Assessment • Ensure all required URLs and IP addresses are allowed, and the network performance metrics are meeting the requirements for real time media • Conduct network assessment on each site using Skype for Business Network Assessment Tool • Additional documentation on Network Assessment can be referenced from Network Readiness Assessment
- 34. Team me up! Turn on Microsoft Teams for your company Identify a team to begin pilot Plan company roll out 1 2 3
- 35. Agenda • Introduction • Architecture • Planning • Extending • DEMOTIME Q&A #SPSOslo
- 36. #SPSOslo
- 37. Microsoft Teams provides a powerful extensible platform Build apps with a rich set of capabilities to reach your users in their chats, channels, notifications, and personal workspace. Connectors Post rich updates to channels Activity Feed Engage users via feed notifications Bots Help users get tasks done in conversations Actionable Messaging Add rich interaction to your connector cards Compose Extensions Allow users to query and share rich cards in conversations Tabs Surface rich content within Teams Build in intelligence and connect to data that drives productivity Microsoft Graph
- 38. Bring increased productivity to your enterprise Enable your teams can make decisions and take action faster Reduce context switching on important tasks Create opportunities for collaboration around external content
- 39. Rich surface area for your LOB app As simple as embedding your existing web app Team and personal productivity Example: benefits dashboard
- 40. Channel Tabs • Allow the user to configure the view based on the channel context • Content should be the same for all users – leverage collaboration • Avoid navigational dead-ends Personal Tabs • Content should be relevant for a personal view of the experience, e.g. dashboard or aggregation across workspaces
- 41. • Minimize context switching – make it easy for users to access what they need • Leverage collaborative nature of the product • Design for bite-size tasks – power users should use your full app • Minimize extra chrome – focus on what you want the user to do
- 42. Bots make it easy for users to interact with your app in Team conversations or 1:1 Built using Microsoft Bot Framework Complete tasks via basic commands, menu or natural language Example: time and absence entry and reporting
- 43. • Whether used as a CLI for your SaaS, or to manage workflows, create the experience that makes the most sense for your end users • Use context to provide the appropriate functionality in channel vs. 1:1 chat • Leverage the Bot Framework and Microsoft Teams SDKs to easily consume APIs • Use the input menu to keep your end users “on rails”
- 44. Personalize Teams Compose box with your App & Services content Users can query and insert your app content into conversations Example: lookup and share a company resource
- 45. • Share content that makes sense in conversations • Take advantage of the rich card types • Optimize search results to keep it snappy and responsive • Leverage Teams SDKs to easily add to your core Bot offering
- 46. Push rich interactive cards into channels Users can take quick actions like comment, select options, set a date Fully supported in both Teams and Outlook Example: incident notifications
- 47. Notify users personally via the activity feed Same API as sending bot messages Deep link straight into tabs Example: new approval request
- 48. Integrate with the Microsoft Graph in your Teams app Leverage existing Graph APIs like emails, documents, and calendar Teams-specific APIs available today in Beta with more coming soon • List of teams • List of channels • Create a channel We are working hard to make it easier to integrate into your Teams app!
- 49. Channel Tabs • Sharing group information • Pin information or tools important for the channel Connectors • Simple webhook notifications in channels Bots in channels • Coordinate tasks in a team environment • Broadly share information Compose Extensions • Make it easy for your users to look up and share information Personal Tabs • Create a personal workspace • Aggregate content from across Teams Bots in 1:1 chat • Easy access to commands • Q&A • Provide user right insight at right time
- 52. Agenda • Introduction • Architecture • Planning • Extending • DEMOTIME Q&A #SPSOslo
- 54. Agenda • Introduction • Architecture • Planning • Extending • DEMOTIME Q&A #SPSOslo
- 55. #SPSOslo
- 56. Miscellaneous from the Roadmap • MyTasks app (in development & testing) • Anonymous users join and Lobby experience • Give-Take control of sharing • Recording and Play Back • EDGE & Chrome Web RTC join capabilities • Skype Rooms Systems for Teams • Conference Phones • VTC Interop • User Level Policies #SPSOslo
- 57. Help us do better next time… Session Evaluation https://goo.gl/fGz887 Event Evaluation https://goo.gl/GRmMKm 11.11.2017 SharePoint Saturday Oslo 2017
Notes de l'éditeur
- Over the past few years, there’s been a dramatic increase in the amount of collaboration. Employees are on 2x as many teams as 5 years ago The amount of time employees spend engaged in “collaborative” work – in meetings, on phone calls or answering emails – has increased by about 50%. Perhaps even more significantly, this kind of work now takes up 80% or more of employees’ time. In addition to an increase in the amount of collaboration, there are other characteristics that are different about how we’re working together today. People on teams are a mix of employees and outside vendors. For example, already in the EU, 40% of the workforce is contingent worker. Teams have remote members, either remote from home, or because on the road or because located in different geography. For the first time, 4 generations are working alongside each other and have different expectations about the tools they use to communicate and collaborate.
- Microsoft Teams fits in the Office 365 collaboration portfolio by giving teams easy access to the information they need in a dedicated hub for teamwork. Here, people find their team chat, content, people and tools living together in Office 365. There are four key attributes of Microsoft Teams that help close-knit teams to perform at their best: First, it’s modern day chat that keeps everyone in the know with chat history, whether across the team or in a private chat. It is a dedicated hub for teamwork where people have easy access to the everyday apps such as Word, Excel, PowerPoint, websites, and OneNote, which teams rely on daily for getting work done. Microsoft Teams is customizable for the way different teams work, including publicly available APIs and bot frameworks Lastly, Microsoft Teams is designed to provide a great collaboration experience while upholding our commitments to safeguard customer and user data, to protect their right to make decisions about that data, and to be transparent about what happens to that data.
- Microsoft Teams allows team to communicate in real time and keep everyone in the know at the same time. All team members can see and contribute to the team chat, seeing chat history at any time to recall past discussions and decisions. You have the flexibility to create private chats for small group conversations with one or many people for when a conversation needs to be taken offline. You stay on top of all of the activity with notifications which alert you to when you’ve been @mentioned or when someone’s replied to a conversation you’re a part of. You can also receive Skype for Business chat messages on Microsoft Teams so that you have one place for your team communications. And of course, you can use Microsoft Teams across all your devices as we support Microsoft Teams on Windows, Mac, iOS, Android, Windows Phone and on web
- Microsoft Teams allows team to communicate in real time and keep everyone in the know at the same time. All team members can see and contribute to the team chat, seeing chat history at any time to recall past discussions and decisions. You have the flexibility to create private chats for small group conversations with one or many people for when a conversation needs to be taken offline. You stay on top of all of the activity with notifications which alert you to when you’ve been @mentioned or when someone’s replied to a conversation you’re a part of. You can also receive Skype for Business chat messages on Microsoft Teams so that you have one place for your team communications. And of course, you can use Microsoft Teams across all your devices as we support Microsoft Teams on Windows, Mac, iOS, Android, Windows Phone and on web
- Not only is Microsoft Teams the place for your team chat communications, it’s also a hub for your team’s collaboration. You find in a single place the chat conversations with your team, files, team members, and everyday tools. When you need to talk face to face, you can start a video call from a team chat or private chat. Turn off video if you just want an audio call. You can also join scheduled meetings from Microsoft Teams to meet within a channel or privately outside of one. Because Microsoft Teams is integrated with Office 365, teams have quick access to the information they need whether they are files shared through SharePoint, notes in OneNote or tasks in Planner. Excel, PowerPoint, Word, PDFs and other documents can be shared and opened right in the app. If you can’t immediately find what you need you can search in Microsoft Teams for people, files, chats and links. You can move easily between multiple Microsoft Teams so it’s easy to see what’s going on across teams, across channels, across chats. It’s also easy to set up and manage, whether you’re IT or an end user. Because it’s part of Office 365, all of your team members are instantly there
- Not only is Microsoft Teams the place for your team chat communications, it’s also a hub for your team’s collaboration. You find in a single place the chat conversations with your team, files, team members, and everyday tools. When you need to talk face to face, you can start a video call from a team chat or private chat. Turn off video if you just want an audio call. You can also join scheduled meetings from Microsoft Teams to meet within a channel or privately outside of one. Because Microsoft Teams is integrated with Office 365, teams have quick access to the information they need whether they are files shared through SharePoint, notes in OneNote or tasks in Planner. Excel, PowerPoint, Word, PDFs and other documents can be shared and opened right in the app. If you can’t immediately find what you need you can search in Microsoft Teams for people, files, chats and links. You can move easily between multiple Microsoft Teams so it’s easy to see what’s going on across teams, across channels, across chats. It’s also easy to set up and manage, whether you’re IT or an end user. Because it’s part of Office 365, all of your team members are instantly there
- Not only is Microsoft Teams the place for your team chat communications, it’s also a hub for your team’s collaboration. You find in a single place the chat conversations with your team, files, team members, and everyday tools. When you need to talk face to face, you can start a video call from a team chat or private chat. Turn off video if you just want an audio call. You can also join scheduled meetings from Microsoft Teams to meet within a channel or privately outside of one. Because Microsoft Teams is integrated with Office 365, teams have quick access to the information they need whether they are files shared through SharePoint, notes in OneNote or tasks in Planner. Excel, PowerPoint, Word, PDFs and other documents can be shared and opened right in the app. If you can’t immediately find what you need you can search in Microsoft Teams for people, files, chats and links. You can move easily between multiple Microsoft Teams so it’s easy to see what’s going on across teams, across channels, across chats. It’s also easy to set up and manage, whether you’re IT or an end user. Because it’s part of Office 365, all of your team members are instantly there
- Not only is Microsoft Teams the place for your team chat communications, it’s also a hub for your team’s collaboration. You find in a single place the chat conversations with your team, files, team members, and everyday tools. When you need to talk face to face, you can start a video call from a team chat or private chat. Turn off video if you just want an audio call. You can also join scheduled meetings from Microsoft Teams to meet within a channel or privately outside of one. Because Microsoft Teams is integrated with Office 365, teams have quick access to the information they need whether they are files shared through SharePoint, notes in OneNote or tasks in Planner. Excel, PowerPoint, Word, PDFs and other documents can be shared and opened right in the app. If you can’t immediately find what you need you can search in Microsoft Teams for people, files, chats and links. You can move easily between multiple Microsoft Teams so it’s easy to see what’s going on across teams, across channels, across chats. It’s also easy to set up and manage, whether you’re IT or an end user. Because it’s part of Office 365, all of your team members are instantly there
- Microsoft Teams gives you the flexibility to create a workspace that fits your teams’ needs. Create different channels for the team based on work streams or topics. Add new tabs to a channel for quick access to frequently used documents and cloud services like PowerPoint and Planner. Teams also includes integrations from partners like Zendesk, Asana, and Hootsuite. Tabs are used to surface content in its native format, allowing for rich collaboration in the right context. Explore data and take quick actions with bots like T-bot. or 3rd party bots like Polly, Meekan and many others. With more than 70 Office 365 Connectors from services like Twitter, Dynamics CRM Online, VSTS or GitHub, available now, you can send rich notifications right into a channel. These are great for notifying a team about required actions, completed transactions, breaking news, and other real-time updates. You can stay on top of all of the activity with notifications which alert you to when you’ve been @mentioned or when someone’s replied to a conversation you’re a part of.
- Office 365 has strong commitments around security, compliance, privacy and transparency. Microsoft Teams was built using these same principles to deliver an enterprise grade platform. From the start, Microsoft Teams was architected with compliance, authentication and privacy in mind. Microsoft Teams will have compliance built-in, with support for industry standards including grade b accessibility, ISO 27001 and 27018, SOC 1 and SOC 2, HIPAA, EU Model Clauses and more. We’ve recently added information features that you’ve come to expect from Office 365 apps and services– Archive, eDiscovery, Legal Hold, Compliance Content Search, Auditing and Reporting. These features help you control sensitive information if your business has specific security requirements for content security and data use. Microsoft Teams protects team data securely using strong security measures including two factor authentication, hard passwords and access policies. Your data is always encrypted, whether it is chat, notes or files. It’s your data, you own it, you control it. Microsoft does not mine customer data for advertising purposes and we safeguard customer data with strong contractual commitments. In keeping with our commitment to provide customers the utmost transparency, customers can see uptime, the location of their data, and detailed reports of how Office 365 controls map to the security, privacy, compliance and risk management controls defined in the Cloud Security Alliance Cloud Control Matrix (CSA CCM). Microsoft Teams is enterprise grade, with support in 18 languages across 181 markets and 6 data centers worldwide, a 99.9% financially backed SLA and 24/7 support.
- From an IT Pro perspective, there is no infrastructure to manage for Microsoft Teams.
- Microsoft Teams has clients available for web, desktop, and mobile Web: Browser must also be configured to allow third party cookies. Desktop: Both 32-bit & 64-bit available for Windows – will match the architecture of the OS. This is agnostic of the Office version Admin rights are not required on Windows, but is required on a Mac Desktop clients can be downloaded and installed by end users directly from https://teams.microsoft.com/downloads Admins can also download the installer and distribute it through client distribution tools such as System Center Configuration Manager (Windows) or Casper Suite (MacOS). Note: this is only for the initial install, updates will still be done over the air automatically Mobile: Mobile apps are distributed and updated through the respective mobile platform’s app store only, and are not available to be distributed directly through MDM (mobile device management) solutions or side-loaded.
- Microsoft Teams is built on Office 365 and leverages the rich authentication options offered by the platform including aligning with existing Office 365 Azure Active Directory authentication policies. 3 authentication schemes are available. Those being, Cloud Identity, Synchronized Identity and Federated Identify. Cloud Identity represents users being homed in Azure Active Directory. Synchronized Identity is on-premises accounts sync’d to the cloud via Azure Active Directory Sync with Password sync. Authentication still occurs in the cloud. Federated Identity represents having an ADFS deployment where access to Office 365 services will redirect to the ADFS deployment for on-premises authentication and authorization. Additionally, MFA, smart card, and certificate-based authentication are supported via Active Directory Authentication Language (ADAL) integration. Depending on the Authentication scheme selection, there are different MFA features available. Cloud Only Phone Call Text Messages Mobile App Notification Mobile App Verification Code Hybrid Setup MFA for Office 365 Azure MFA module (ADFS integrated) Physical or virtual smart card (ADFS integrated)
- Explain the preference of UDP traffic and why that is preferred for real time media over TCP. If needed, the 3 upcoming slides show the call flow data for different scenarios.
- Here we have the one on one private chat call flow. We have Alice and Bob, both are signed in into their Teams clients. You can see that the client will always send chat content via Chat Service in Office 365. Since this is text, pictures and files, we can tolerate some network latency. Here each client uses port 443 to send information to the Chat Service. For the audio, video and desktop sharing however, we want all traffic to be as direct as possible. We leverage a protocol called ICE to find the most optimal media path. In this case a direct connection is possible. This means that both clients can directly communicate to each other. For example two clients can talk directly to each other, if they both have public IPs or they are both in the same internal network. This is great because latency will be as minimal as possible and within your internal network media traffic does not need to go to the internet. For those who are interested ICE STUN and TURN are the protocols we are using here
- In this example Alice and Bob are still trying to have a private chat conversation, but they are on different networks. The chat content still directly goes to the Chat Service. This way they can exchange private chats and also contribute to the same channels. As you see the firewall between Alice and Bob is not a problem. However if Alice and Bob want to add any real-time workload to their chat, they’ll run into a problem. As you can see the direct connections are blocked. This could be a company firewall or a firewall at the specific location where Bob or Alice are currently. This is where we will use Office 365 as a media relay. Alice will establish a connection to Office 365 and Bob will establish a connection to Office 365 for this particular media session. The media relay (actually called transport relay) will proxy the real-time media and relay it to the other user. The preferred protocol is UDP on ports 3478, 3479, 3480, 3481, but can fall back to TCP 443 if they have to. We’ll talk in a later slide to why we prefer UDP. Alice and Bob can now still have a real-time session, even if there is no direct connection between the users. This path is less optimal as all traffic needs to travel first to relay and then to the other user. This will impact latency and network path – but usually these delay should not exceed a few milliseconds. The important point is that Alice and Bob will still be able to talk to each other. Microsoft has created a dedicated site for calculating the potential impact of Microsoft Teams traffic on your LAN, WAN and Internet segments. Please see http://aka.ms/bwcalc for more details
- To test both network segments (Client to Microsoft Edge and Customer Edge to Microsoft Edge) the Microsoft Network Assessment Tool can be used (source: https://www.microsoft.com/en-us/download/details.aspx?id=53885). This tool can be deployed on both the client PC directly, as well as a PC/laptop connected to the Customer Network Edge. The tool includes limited documentation, but a deeper documentation around the usage of the tool can be found here: Network Readiness Assessment. By running this Network Readiness Assessment, you can validate your networks readiness to run real time media applications, such as Microsoft Teams. Note: this is the same Network Readiness Assessment that is recommended to be run for customers who are looking to successfully deploy Skype for Business.
- Speaker Notes:
- On this slide, you’ll find two links along with their QR codes; one for sessions evaluation and the other for event evaluation. Sessions evaluation form will be open for responses right after the keynote at 10:00 o’clock and will close right before the raffle prizes (around 4:00), while event evaluation form will open for responses at 3:00 o’clock in the afternoon and will close right before the raffle prizes as well. Both forms require your ticket number from Eventbrite, so if you have your ticket printed out on paper, don’t throw it yet, you gonna need it! We encourage you to evaluate all the sessions you have been to, in addition to evaluating the event as well! Only those who evaluated at least one session, evaluated the event and visited all sponsors are eligible for raffle prizes draw