The document discusses Lean UX and Agile development principles for the public sector. It explains techniques like assumption mapping, lightweight collaborative design, low-fidelity prototyping, and affinity sorting. The importance of an iterative process of building prototypes, measuring learning with user research, reflecting and deciding on next steps is emphasized. Facilitation tips for assumption mapping and running affinity sorting sessions are provided.

1. Lean UX and Agile
development taking the
Public sector to new levels
@Kev_C_Murray @clifton_valtech

4. The basic principals of Lean UX are explained and understood
The importance of Assumption mapping and how to facilitate this
technique is explained and understood
The importance of simple, lightweight collaborative design and
lo-fi prototyping is explained understood
User Research techniques are explained and understood
The Affinity sorting technique is demonstrated and understood
Exit Criteria

5. c
Build Measure Learn Repeat

6. Pause Reflect Decide

7. Risk
Impact

8. Uncertainty
Proximity

9. Varicella-zoster?

10. Chicken Pox?

12. Take 5 minutes to individually write assumptions
1 assumption per post it note
No such thing as a wrong assumption
Use the format “We assume that …..”
Each person explains their assumption
May need a couple of iterations
Revisit every sprint
Facilitation tips

13. We believe that [doing this/building this feature/creating this experience]
for [these people]
will achieve [this outcome]
When testing this by [test we carried out]
we learned [what we learned from our test]
So we will [next action to learn more]

14. We believe that
for
will achieve
When testing this by
we learned
So we will
As a ……
I want to ……
So that I ……
Given …..
When …..
Then ….
Hypothesis User Story

15. We believe that providing an improved method of visual identification of chickenpox
for parents
will achieve an easier way for parents to successfully validate that their child has
chickenpox.
When testing this by showing a variety of visual and textual methods of identification
to parents of children who’ve had chickenpox
we learned
• users want multiple images with supporting text
• users want images to reflect the different stages
• no consensus around sliders vs. flat images on screen
• users like the skin-tone selector
• default image should not be too extreme
• users preferred the ‘medium’ zoom-level to the whole torso or single spot
So we will create an interactive version and a static version, using the feedback above,
and test these with users.

16. Lightweight design
• Lighter annotations and more presentation
• collaborative, co-ownership of the design

17. Low fidelity prototyping

18. Negative feedback
• not necessarily negative feedback
• but feedback without direction
• make bad feedback actionable
• historical feedback
• remember the UX process is iterative

19. Heuristics
The hamburger

20. Simplicity for
Accessibility

21. G.O.O.B
(Get Out Of the Building)

29. observation observation
observation observation
observation observation
Theme
Actions

30. Your
Turn

32. Bringing it all together
Increasing learning
and confidence in
what to build
Increasing fidelity of prototypes
assumptions
hypotheses
prototypes
1 2 3 4

35. Wed Thu Fri Mon Tue Wed Thu Fri Mon Tue
User
Research
User
Research
Prototyping Prototyping
Affinity Sorting
Sprint Planning
Affinity Sorting
Sprint Planning
Show & Tell Show & Tell

37. Build
Measure
Learn
Pause
Reflect
Decide

38. Build
Measure
Learn
Pause
Reflect
Decide
Hypothese
Prototypes
User
Research
Team
Playback
Affinity
Sorting
Prioritise
Backlog

39. Have we met criteria?
The basic principals of Lean UX are explained and understood
The importance of Assumption mapping and how to facilitate this
technique is explained and understood
The importance of simple, lightweight collaborative design and
lo-fi prototyping is explained understood
User Research techniques are explained and understood
The Affinity sorting technique is demonstrated and understood

40. Thank you, time for some questions
@Kev_C_Murray @clifton_valtech