The document summarizes 7 key revelations about an organization's user community from surveys conducted by AIIM: 1. Many executives do not see electronic content management (ECM) as a top priority. 2. Users will soon have more power over technology choices than their managers. 3. Organizations recognize that implementing Web 2.0 technologies like social networking is important for business goals. 4. Users prefer simple solutions over complex "rich" systems for managing content. 5. Implementing Microsoft SharePoint is becoming ubiquitous for content management. 6. Paper use continues to increase in many organizations despite electronic alternatives. 7. Compliance is a major business driver for document management technologies

1. 7 Revelations About our User Community Atle Skjekkeland Vice President, AIIM Doug Miles Director, AIIM

2. Seth Godin: “ It’s human nature to imagine that the future will be just like the present, but with cooler uniforms and flying cars.”

4. #1 Many executives do not care about ECM

5. How important is the effective management of electronic information to the long-term success of your organization? N=386 Non-AIIM extremely important important somewhat important not important at all 89%

6. For each type of content, evaluate the degree of control that exists in your organization in managing it. All respondents (476)

8. What are the top THREE reasons why your organization has NOT implemented document management and scanning/capture technologies to date? N=139 Reason More pressing tech needs 43% ROI not clear 38% Lack of internal IT resources 37% Costs too much 34% Lack of industry customization 25% Lack of training 22% How do I buy? 11% Hard to eval comp and prods 10% Too hard to implement 9% Too confusing 7%

9. #2 Users will soon have more power than their managers Picture from Minority Report

10. Evolution of the Workplace

11. Multiple repositories Plans in the next 2 years to provide employees with a single point of access to content repositories across your organization All respondents (349) 35% of organizations still planning to use single ECM system

12. #3 Its not if, but when to implement Web 2.0

13. In your view, how critical is Enterprise 2.0 to your organization's overall business goals and success? 10+ employees (656) 54% of organisations consider Enterprise 2.0 to be important

14. Drivers for Enterprise 2.0 Which THREE of the following would you say are the key drivers for Enterprise 2.0 in your organisation? Knowledge share Collaboration Responsiveness 10+ employees (656)

16. Which are the PREFERRED approaches in your organization to acquiring document management and scanning/capture capabilities (regardless of whether you have already implemented a solution)? ©2009, AIIM N=360

17. What are your two main concerns with using SaaS and Cloud for ECM? All respondents (350)

18. A new wave of technologies Page 

19. #4 Users want smart and simple solutions...

20. Implementation Which 3 of these typical aspects of ECM products would be most important in your choice of new products or satisfaction with existing products? All respondents (275) Ease of integration is 2 nd most important after ease-of-use

21. #5 Its not if, but when to implement SharePoint

22. Have you implemented Microsoft SharePoint 2007 (WSS/MOSS) in your organization? 50% of organizations polled using or implementing SharePoint All respondents (406)

23. Do you currently use or have immediate plans to use SharePoint 2007/MOSS in the following applications? SharePoint users (233)

24. SharePoint governance Use of SharePoint with regard to existing ECM, DM and RM suite SharePoint users (233) Who is driving and controlling SharePoint sites and applications

25. #6 We are getting more paper, not less

27. Paper vs Electronic Is the volume of your PAPER records? 10+ employees non-Trade (648) Paper is still increasing in 56% of organizations, but in 21% it is at last showing signs of decreasing

28. Business Process Which of the following policies and practices do you generally apply to paper records? Paper, paper, paper - even when we have the electronic original, 10+ employees non-Trade (648) multi-choice

29. 7. Compliance – happy days are soon here again?

30. When you consider document and records management technologies, what is the most significant business driver ? All respondents (476)

32. Corporate social responsibility

34. AIIM Industry Watch reports Free to download, multi-sponsor funded * 568 survey respondents 1109 survey respondents 789 survey respondents AIIM Research Single sponsor, joint AIIM/sponsor promo * 495 survey respondents AIIM Private surveys Single-sponsor funded AIIM Online Assessments Single-sponsor, AIIM/sponsor promo * 677 survey respondents * Lead generating

35. 7 revelations

36. Thank You! AtleSkjekkeland Vice President, AIIM Email:askjekkeland@aiim.org Doug Miles, Director, AIIM Email: doug.miles@aiim.org.uk