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CONFERENCE LOCATION:
California State University, San Marcos | USU Ballroom
333 S. Twin Oaks Valley Road | San Marcos, CA 92096-0001
San Diego Professional Palliative Care Conference
FRIDAY JUNE 10, 2016
8 a.m. - 5 p.m. |Reception to Follow
REGISTER BY JUNE 6
www.csusm.edu/palliativeconference
Registration $175 (includes meals, reception and parking)
Registration + 7 CEU/CME Certificate $200
 Open to all Healthcare,
Advocacy and Policy
Professionals
 Recommended for:
Chaplains
Clinical Social Workers
Medical Care Managers
Nurse Practitioners
Physicians
Physician Assistants
Registered Nurses
 Explore Palliative Care
Topics in a Hands-on,
Interdisciplinary Format
 Create Practical Action
Plans: Start a plan to
Integrate Palliative
Care in Your Specific
Healthcare Setting
 Conference Agenda and
Key Speaker Biographies
on Reverse
For more information:
Lisa Lipsey
Phone: 760-750-3550
E-mail: llipsey@csusm.edu
FEATURED SPEAKERS INCLUDE:
Dr. Michael
Fratkin of
ResolutionCare, 
TEDx Talk
speaker and
palliative care
visionary  
Helen McNeal,
Executive
Director of the
CSU Institute for
Palliative Care 
Jennifer
Ballentine,
President
of The Iris
Project
SILVER SPONSORS:
CSU Ins tute for Pallia ve Care | Health Services Advisory Group | Hospital Quality Ins tute        
Hospice By The Sea | LightBridge Hospice & LightBridge Hospice Founda on | Pa ent Safety First  
www.csusm.edu/pallia veconference
GOLD SPONSOR:
CONFERENCE AGENDA FEATURED SPEAKERS
Dr.  Fratkin  is  honored  to  have  been  chosen  as  the  first                
Thomas J. Chippendale Memorial Lecturer and will open his 
presenta on  by  recognizing  and  honoring  Dr.  Chippendale 
and  the  contribu ons  he  made  to  pa ent‐centered  care. 
Michael  is  the  founder  of  Resolu onCare,  a  community‐
based  pallia ve  care  organiza on  located  in  Eureka,  CA.  
Resolu onCare  is  rooted  in  interdisciplinary  teamwork  and  showcases  the 
best  prac ces  of  pallia ve  care.  Michael  is  passionate  about  moving  the 
healthcare system in a  direc on that be er empowers people—people called 
providers and people called pa ents—to give and receive soul‐based care that 
supports all of us. He hopes to inspire others to feel the power they have to 
create pallia ve care programs and be er meet the needs of themselves and 
their pa ents. He is a true visionary and a featured TEDx Talk presenter.  
Dr. Michael Fratkin, ResolutionCare 
Jennifer Ballentine, President of The Iris Project
Jennifer  is  a  consultant,  educator,  advocate,  and  change     
designer  with  more  than  15  years'  experience  in  pallia ve 
care  and hospice;  previously a corporate  execu ve, growing 
innova ve businesses from startup to maturity. She has held 
leadership posi ons at Hospice Analy cs, a na onal research 
and data analy cs company advancing quality in hospice care; 
Life  Quality  Ins tute,  an  innova ve  pallia ve  care  educa on  and  training 
ins tute;  and  the  Colorado  Center  for  Hospice  and  Pallia ve  Care,  a 
statewide advocacy and educa onal organiza on. She has led and materially 
contributed to statewide and na onal ini a ves aimed at advancing advance 
care planning and pallia ve care training, quality, and public policy. She is a 
current  member  of  the  Na onal  Hospice  and  Pallia ve  Care  Organiza on 
Ethics Advisory Council; Chair‐elect of the San Diego Coali on for Compas‐
sionate Care; and co‐Chair of the Colorado Advance Direc ves Consor um. 
She  is  widely  published  in  peer‐reviewed  journals,  trade  magazines,  and  
professional books on end‐of‐life care, gerontology, and ethics. 
Helen McNeal, Executive Director of the CSU
Institute for Palliative Care 
Prior to founding the CSU Ins tute for Pallia ve Care, Helen 
served  as  Vice  President  of  San  Diego  Hospice  and  The       
Ins tute  for  Pallia ve  Medicine  (SDHIPM).  Helen  is  the 
Founder of Naria LLC, as well as the former Vice President of 
Strategic Partners, Inc. There she consulted with clients on 
organiza onal  development,  leadership,  and  strategic  rela onships.  Helen 
was  Na onal  Director  of  Training  for  the  American  Diabetes  Associa on  in 
Washington, D.C. She founded Evergreen Hospice in Markham, Ontario. She 
has consulted with both U.S. and Canadian government agencies on pallia ve 
care strategies. She is the co‐author of Module IV: Pallia ve Care: A Compre-
hensive Guide to the Care of Persons Living with HIV/AIDS. Helen has consult‐
ed  with  Na onal  Hospice  and  Pallia ve  Care  Organiza ons  and  she  led      
a na onal project to look at end‐of‐life care in the American prison system.  
7:30 ‐ 8:30 Registra on | Con nental Breakfast 
8:30 ‐ 9:00 General Session: Welcome and Opening Remarks 
Laying the Groundwork for Today’s Conference 
Dr. Karl Steinberg, Hospice by the Sea, Board Chair,                
Coali on for Compassionate Care of California 
9:00 ‐ 10:00 General Session: Featured Speaker               
Our Covenant to Care: Conversa ons on
Goals of Care, Op ons, and Plans                                          
Jennifer Ballen ne, The Iris Project 
10:00 ‐ 10:10 Break  
10:10 ‐ 11:10 Morning Breakouts: Key Tools for Establishing 
Goals of Care and Advance Care Planning  
Breakout A Partners for Planning Ahead: AHCD & POLST
Chris ne Knutson, RN, MSN, POLST Trainer 
Breakout B Advance Care Planning: Components, Tips, and
Resources  
 John Tastad, SCC, Program Coordinator, Advance 
Care Planning Sharp HealthCare 
Breakout C Advance Care Planning for Alzheimer’s/Demen a
Clients and Families  
Diane Darby Beach, MPH, ED.D, Gerontologist 
Breakout D When Advance Care Planning Goes Horribly Wrong:
The Best of the Worst Ethics Commi ee Cases
Paula Goodman‐Crews, MSW, LCSW, Medical      
Bioethics Director, Kaiser Permanente and Dr.          
Michael McDuffie, Philosophy Department, CSUSM 
11:10 ‐ 11:30 Personal Ac on Plan Part 1: Goals of Care                                      
Discussion and Group Work in Breakout Rooms                
11:30 ‐ 12:20 Lunch Buffet 
12:20 ‐ 1:20 General Session: Panel Presenta on          
Models of Pallia ve Care: Best Prac ces Across
San Diego County
Moderator: Dr. Glenn Panzer, The Elizabeth Hospice 
Panelists:  Dr. Lisa Heikoff, Kaiser Permanente;      
Dr. Tim Corbin, Scripps Hospital; Dr. Bill Mitchell, 
UCSD Medical Center; Dr. Daniel Hoefer, Sharp 
HealthCare; Dr. Kim Bower, Rady Children’s Hospital 
1:20 ‐ 2:20 General Session: Featured Speaker                                             
Building a Sustainable Pallia ve Care Program    
Helen McNeal, Execu ve Director, CSU Ins tute for 
Pallia ve Care 
2:20 ‐ 2:30 Break  
2:30 ‐ 3:30 A ernoon Breakouts: Discussions by Se ng  
Personal Ac on Plan Part 2: Implemen ng           
Pallia ve Care in Your Se ng  
Breakout A Hospitals
Scripps Health Pallia ve Care Team  
Breakout B Post Acute & Long Term Care Facili es
Dr. Emmet Lee, LightBridge Hospice and            
Dr. Karl Steinberg, Hospice by the Sea  
Breakout C Finding Common Ground: Community Partners in
Pallia ve Care
Jan Jones, RN, BSN, CEO, The Elizabeth Hospice and 
Jill Mendlen, CEO, LightBridge Hospice  
Breakout D Outpa ent Services/Office Se ngs
Dr. Lisa Heikoff, Kaiser Permanente and      
Arlene Cramer, FNP, AHPCN, UC San Diego 
3:30 ‐ 3:40 Break  
3:40 ‐ 3:55 General Session: Panel Presenta on  
Personal Ac on Plan Part 3: Outcomes from Across the 
Con nuum: Key Points from Breakouts by Care Se ng 
3:55 ‐ 4:55 General Session: Featured Speaker  
Thomas J. Chippendale Memorial Lecture
Dr. Michael Fratkin, Resolu onCare 
4:55 ‐ 5:00 General Session: Closing Remarks  
5:00 ‐ 6:00 Wine & Hors d’oeuvres Recep on  
CE/CME Cer ficate Table Open  
www.csusm.edu/palliativeconference
REGISTER BY JUNE 6

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San Diego Professional Palliative Care Conference - From Conversations to Action

  • 1. CONFERENCE LOCATION: California State University, San Marcos | USU Ballroom 333 S. Twin Oaks Valley Road | San Marcos, CA 92096-0001 San Diego Professional Palliative Care Conference FRIDAY JUNE 10, 2016 8 a.m. - 5 p.m. |Reception to Follow REGISTER BY JUNE 6 www.csusm.edu/palliativeconference Registration $175 (includes meals, reception and parking) Registration + 7 CEU/CME Certificate $200  Open to all Healthcare, Advocacy and Policy Professionals  Recommended for: Chaplains Clinical Social Workers Medical Care Managers Nurse Practitioners Physicians Physician Assistants Registered Nurses  Explore Palliative Care Topics in a Hands-on, Interdisciplinary Format  Create Practical Action Plans: Start a plan to Integrate Palliative Care in Your Specific Healthcare Setting  Conference Agenda and Key Speaker Biographies on Reverse For more information: Lisa Lipsey Phone: 760-750-3550 E-mail: llipsey@csusm.edu FEATURED SPEAKERS INCLUDE: Dr. Michael Fratkin of ResolutionCare,  TEDx Talk speaker and palliative care visionary   Helen McNeal, Executive Director of the CSU Institute for Palliative Care  Jennifer Ballentine, President of The Iris Project SILVER SPONSORS: CSU Ins tute for Pallia ve Care | Health Services Advisory Group | Hospital Quality Ins tute         Hospice By The Sea | LightBridge Hospice & LightBridge Hospice Founda on | Pa ent Safety First   www.csusm.edu/pallia veconference GOLD SPONSOR:
  • 2. CONFERENCE AGENDA FEATURED SPEAKERS Dr.  Fratkin  is  honored  to  have  been  chosen  as  the  first                 Thomas J. Chippendale Memorial Lecturer and will open his  presenta on  by  recognizing  and  honoring  Dr.  Chippendale  and  the  contribu ons  he  made  to  pa ent‐centered  care.  Michael  is  the  founder  of  Resolu onCare,  a  community‐ based  pallia ve  care  organiza on  located  in  Eureka,  CA.   Resolu onCare  is  rooted  in  interdisciplinary  teamwork  and  showcases  the  best  prac ces  of  pallia ve  care.  Michael  is  passionate  about  moving  the  healthcare system in a  direc on that be er empowers people—people called  providers and people called pa ents—to give and receive soul‐based care that  supports all of us. He hopes to inspire others to feel the power they have to  create pallia ve care programs and be er meet the needs of themselves and  their pa ents. He is a true visionary and a featured TEDx Talk presenter.   Dr. Michael Fratkin, ResolutionCare  Jennifer Ballentine, President of The Iris Project Jennifer  is  a  consultant,  educator,  advocate,  and  change      designer  with  more  than  15  years'  experience  in  pallia ve  care  and hospice;  previously a corporate  execu ve, growing  innova ve businesses from startup to maturity. She has held  leadership posi ons at Hospice Analy cs, a na onal research  and data analy cs company advancing quality in hospice care;  Life  Quality  Ins tute,  an  innova ve  pallia ve  care  educa on  and  training  ins tute;  and  the  Colorado  Center  for  Hospice  and  Pallia ve  Care,  a  statewide advocacy and educa onal organiza on. She has led and materially  contributed to statewide and na onal ini a ves aimed at advancing advance  care planning and pallia ve care training, quality, and public policy. She is a  current  member  of  the  Na onal  Hospice  and  Pallia ve  Care  Organiza on  Ethics Advisory Council; Chair‐elect of the San Diego Coali on for Compas‐ sionate Care; and co‐Chair of the Colorado Advance Direc ves Consor um.  She  is  widely  published  in  peer‐reviewed  journals,  trade  magazines,  and   professional books on end‐of‐life care, gerontology, and ethics.  Helen McNeal, Executive Director of the CSU Institute for Palliative Care  Prior to founding the CSU Ins tute for Pallia ve Care, Helen  served  as  Vice  President  of  San  Diego  Hospice  and  The        Ins tute  for  Pallia ve  Medicine  (SDHIPM).  Helen  is  the  Founder of Naria LLC, as well as the former Vice President of  Strategic Partners, Inc. There she consulted with clients on  organiza onal  development,  leadership,  and  strategic  rela onships.  Helen  was  Na onal  Director  of  Training  for  the  American  Diabetes  Associa on  in  Washington, D.C. She founded Evergreen Hospice in Markham, Ontario. She  has consulted with both U.S. and Canadian government agencies on pallia ve  care strategies. She is the co‐author of Module IV: Pallia ve Care: A Compre- hensive Guide to the Care of Persons Living with HIV/AIDS. Helen has consult‐ ed  with  Na onal  Hospice  and  Pallia ve  Care  Organiza ons  and  she  led       a na onal project to look at end‐of‐life care in the American prison system.   7:30 ‐ 8:30 Registra on | Con nental Breakfast  8:30 ‐ 9:00 General Session: Welcome and Opening Remarks  Laying the Groundwork for Today’s Conference  Dr. Karl Steinberg, Hospice by the Sea, Board Chair,                 Coali on for Compassionate Care of California  9:00 ‐ 10:00 General Session: Featured Speaker                Our Covenant to Care: Conversa ons on Goals of Care, Op ons, and Plans                                           Jennifer Ballen ne, The Iris Project  10:00 ‐ 10:10 Break   10:10 ‐ 11:10 Morning Breakouts: Key Tools for Establishing  Goals of Care and Advance Care Planning   Breakout A Partners for Planning Ahead: AHCD & POLST Chris ne Knutson, RN, MSN, POLST Trainer  Breakout B Advance Care Planning: Components, Tips, and Resources    John Tastad, SCC, Program Coordinator, Advance  Care Planning Sharp HealthCare  Breakout C Advance Care Planning for Alzheimer’s/Demen a Clients and Families   Diane Darby Beach, MPH, ED.D, Gerontologist  Breakout D When Advance Care Planning Goes Horribly Wrong: The Best of the Worst Ethics Commi ee Cases Paula Goodman‐Crews, MSW, LCSW, Medical       Bioethics Director, Kaiser Permanente and Dr.           Michael McDuffie, Philosophy Department, CSUSM  11:10 ‐ 11:30 Personal Ac on Plan Part 1: Goals of Care                                       Discussion and Group Work in Breakout Rooms                 11:30 ‐ 12:20 Lunch Buffet  12:20 ‐ 1:20 General Session: Panel Presenta on           Models of Pallia ve Care: Best Prac ces Across San Diego County Moderator: Dr. Glenn Panzer, The Elizabeth Hospice  Panelists:  Dr. Lisa Heikoff, Kaiser Permanente;       Dr. Tim Corbin, Scripps Hospital; Dr. Bill Mitchell,  UCSD Medical Center; Dr. Daniel Hoefer, Sharp  HealthCare; Dr. Kim Bower, Rady Children’s Hospital  1:20 ‐ 2:20 General Session: Featured Speaker                                              Building a Sustainable Pallia ve Care Program     Helen McNeal, Execu ve Director, CSU Ins tute for  Pallia ve Care  2:20 ‐ 2:30 Break   2:30 ‐ 3:30 A ernoon Breakouts: Discussions by Se ng   Personal Ac on Plan Part 2: Implemen ng            Pallia ve Care in Your Se ng   Breakout A Hospitals Scripps Health Pallia ve Care Team   Breakout B Post Acute & Long Term Care Facili es Dr. Emmet Lee, LightBridge Hospice and             Dr. Karl Steinberg, Hospice by the Sea   Breakout C Finding Common Ground: Community Partners in Pallia ve Care Jan Jones, RN, BSN, CEO, The Elizabeth Hospice and  Jill Mendlen, CEO, LightBridge Hospice   Breakout D Outpa ent Services/Office Se ngs Dr. Lisa Heikoff, Kaiser Permanente and       Arlene Cramer, FNP, AHPCN, UC San Diego  3:30 ‐ 3:40 Break   3:40 ‐ 3:55 General Session: Panel Presenta on   Personal Ac on Plan Part 3: Outcomes from Across the  Con nuum: Key Points from Breakouts by Care Se ng  3:55 ‐ 4:55 General Session: Featured Speaker   Thomas J. Chippendale Memorial Lecture Dr. Michael Fratkin, Resolu onCare  4:55 ‐ 5:00 General Session: Closing Remarks   5:00 ‐ 6:00 Wine & Hors d’oeuvres Recep on   CE/CME Cer ficate Table Open   www.csusm.edu/palliativeconference REGISTER BY JUNE 6