This deck provides a quick overview of the Managed Services Offerings that Prolifics provides. Note that this deck includes the traditional Managed Services Model and the Cloud Managed Services offerings will be uploaded soon in the near future.

1. © 2014 Prolifics, Inc. All rights reserved.© 2017Prolifics, Inc. All rights reserved.IT: Customized to Your Advantage © 2017 Prolifics, Inc. All rights reserved.IT: Customized to Your Advantage
Managed Services Offerings
February 13th, 2017

2. © 2014 Prolifics, Inc. All rights reserved.© 2017Prolifics, Inc. All rights reserved.MS Offerings 23/22/2017
Business Problem – Support Challenges
Burgeoning support cost Technology Breadth & Complexity
Shortage of skills Lack of accountability
• FTEs to support
• On premise is costly
• Non business hours
• Multi-skilled resource requirements
• Attracting & retaining is a challenge
• Specialised skills for mission critical packages
• No Single Neck to choke
• Team collaboration is tough
• Who knows end to end ?
• Number of technologies
involved
• Ever changing tech landscape
• Integration is a maze
What after production go-live …

3. © 2014 Prolifics, Inc. All rights reserved.© 2017Prolifics, Inc. All rights reserved.MS Offerings 33/22/2017
Here’s what an IDC survey said about CIO wish list:
53% 50% 39% 35%
33% 29% 29% 23%
Expect to gain
24/7 support
Expect to see
reduced operations
costs
Want improved
application availability,
& performance
Want improved
internal process and
procedures
Expect to be able
to refocus IT staff
on strategic
initiatives
Want to access
external skills and
expertise
Want a single point
of contact for all
telecom and IT
needs
Expect to see more
upgrades, migrations,
or new app
deployments

4. © 2014 Prolifics, Inc. All rights reserved.© 2017Prolifics, Inc. All rights reserved.MS Offerings 43/22/2017
What is Managed Service
Managed services is proactive
approach to IT that allows
business to improve daily
operations and cut costs by
passing on their IT needs to a
trusted partner
Based on a fixed, monthly recurring revenue model,
Prolifics will manage your complex platform at a
predefined SLAs

5. © 2014 Prolifics, Inc. All rights reserved.© 2017Prolifics, Inc. All rights reserved.MS Offerings 53/22/2017
Managed Service Offerings – Technology Landscape
L3 (Patches, Fixes, Reconfig)
BPM Rules ECM
Case
Mgt
API
Integration / Middleware (IIB, Data Power, APIC,
MB/MQ)
Operating System/
Databases
Infrastructure
(Hardware, Network
etc)
Security&AccessMgt
MonitoringTools
L2 (Diagnosis & Monitoring)
Front End Applications (Enterprise Portals,
WebApps, MobileApps, e-commerce)
Managed service scope
Exclusion
Cloud OS
Cloud
Infra

6. © 2014 Prolifics, Inc. All rights reserved.© 2017Prolifics, Inc. All rights reserved.MS Offerings 63/22/2017
How do Managed Services work ? Starting with the end user, a business
stakeholder view…
6
End Users
Help Desk
Level 1
Level 2
Level 3
Incident
Proactive
Monitoring
Application
Performance
Management
Common
incident
management
system
Knowledge BaseResolved
Resolved
Resolved
Expand
Expand
Managed Service Offerings – Support Lifecycle

7. © 2014 Prolifics, Inc. All rights reserved.© 2017Prolifics, Inc. All rights reserved.MS Offerings 73/22/2017
Application
of Offshore
Resources
Scope
Parameters
and Options
Skill Sets
Required
 Combination of offerings to meet specific requirements
— Selection of services determines base cost
 Cost modifications based on detailed requirements
— Coverage hours (e.g., 24/7, M-F business hours, etc.)
— SLA requirements
— Special services such as enhancement support
— Systems in scope
— Support ticket volume
 Global delivery with onshore management
— Cost advantages of applying offshore resources
— Management effectiveness of onshore coordination
 Prolifics SMEs provide services
— IBM Certified and deeply experienced in System Middleware technologies
— Combinations of resources based on specific requirements
Sophisticated pricing model translates detailed requirements from Scope Data
Collection Questionnaire and workshop into resources, hours and costs and
incorporates experience with many clients
Managed Service Model
So how do we arrive at most cost optimized pricing model for you

8. © 2014 Prolifics, Inc. All rights reserved.© 2017Prolifics, Inc. All rights reserved.Public | Copyright © 2014 Prolifics 8
Monthly Fee Based Offerings
 Sustenance and Operations
 Platform Maintenance & Support
 Rollout and Enhancements
Minor Development / Upgrade
 Fixed dev efforts per month
 Fixed charges per occurance
Offering Packages
Four Pricing Levels
Silver Platinu
m
Bronze Gold
Increased coverage and activities for
each Pricing Level:
Platinum > Gold > Silver > Bronze
Pricing options for each package:
Onshore Only
Offshore
Only
Global Delivery
(Combination of
Onshore & Offshore)
Managed Service Model
Prolific’s innovative pricing for managed service support starts as low as $12K a month

9. © 2014 Prolifics, Inc. All rights reserved.© 2017Prolifics, Inc. All rights reserved.MS Offerings 93/22/2017
Monitoring &
Diagnostics
• Capacity
Monitoring
• Performance
Monitoring
• Health check &
Log Management
• Components
monitoring &
availability
• Troubleshooting
• Causal analysis
Application
Lifecycle
Management
• Corrective &
Preventive
Maintenance of
Applications &
Application
Infrastructure
• Minor
Enhancements /
Bug fixes
• Functional &
Performance
Testing Services
Platform
Management &
Service Continuity
• Patch
Management
• Release &
Deployment
Management
Support
• Asset &
Configuration
Management
• Backup and
Disaster
Recovery
activities
Service Operation
• L2 & L3 Support
for Incident and
Problem
Management
• Request
Fulfilment
• Daily System
Operation,
Administration &
Management
• Status and SLA
reporting
Service Catalogue

10. © 2014 Prolifics, Inc. All rights reserved.© 2017Prolifics, Inc. All rights reserved.MS Offerings 103/22/2017
Benefits of Managed Service
Reduced TCO (60-75% lower cost)
• Global Delivery Model
• Optimized core and flexi team
• Monthly predictable cost with SLAs
• Faster turn around
Single Point Accountability
• Service Delivery Manager appointed as SPOC
• OLAs agreed with other stakeholders
• One number/ email to reach
Reliable Support from Tech Experts
• Certified product experts on call
• Strong knowledge base and experience
• Fewer glitches, negligible downtime
• Access to IBM (OEM)
Improved responsiveness & performance levels
• well laid structure and matured process
• ITIL driven process and CMM level 5
• Effective use of collaboration & comm tools
• Increased efficiency and competitiveness
Free up your IT team
• Highly optimized ratio of people to
technologies
• Allows your team to focus on strategic
initiatives

11. © 2014 Prolifics, Inc. All rights reserved.© 2017Prolifics, Inc. All rights reserved.MS Offerings 113/22/2017
Why Prolifics
• Premier Partner for IBM
• Over three decades of IBM relationship
• Multiple Beacon awards from IBM
• Technology expertise
• Certified staff on IBM packages
• Dedicated practice for system integration
• Innovation
• Automation in diagnosis, monitoring and
infra tasks
• Accelerators for upgrades, migration etc
• Global Delivery Model
• Cost optimization thru offshore
• Blended onsite-offshore presence
• End to end Program & SLA
Management
• Focus approach and methodologies
• Reliable service rendering thru high
commitments

12. © 2014 Prolifics, Inc. All rights reserved.© 2017Prolifics, Inc. All rights reserved.
Case Study
Problem Statement:
One of the largest multi-billion dollar fashion designer & retail corporation from USA needed partner to manage and modernize their
Middleware Infrastructure in QA and Production
 Middleware Infrastructure and skills needed to support various IBM technologies
 Limited budget and a small FTE team to manage their entire Middleware Infrastructure
 Frequent Service Outages in Production especially during the peak period on heavy load and requirement of non business hours
 Modernize their business critical middleware platform without disrupting the existing business
Prolifics Solution:
 Managed service model to support IIB, MQ, MFT, Infosphere, ITCAM,
Datapower, Mobilefirst
 Provided 24x7x365 best in-class service to business critical
production systems with a clearly defined shift coverage window
system and binding to a strict service level agreement
 Performed a comprehensive Infrastructure Assessment and
maintaining each and every asset in a document that keeps evolving
over-time
 Strategized, Planned and Implemented the move successfully from old
WMB message flows to a new feature rich IIB message flows by
maintaining the business continuity and without any disruption to the
running business in record time before busy season
 60% TCO reduction for client
 100% SLA Adherence without any deviation
 25% Reduction in the volume of Incidents within 6 months
 Eliminated Service Outages and Reduced Production Downtime by
incorporating a tight 24x7 support model
Prolifics Differentiators & Highlights:
 Maintenance requirements are made easier by
creating an Interface Catalogue for all the message
flows in order to control, define and execute them
 Automated Installation and Patch Management using
scripts
 Defined and created a very clear Managed Services
Process Model and presented a detailed end to end
Managed Services Process Workshop to all the
stakeholders
 Quick access to IBM Support for PMRs
 No SLA breech in last 2 years of continuous service
 Early detection of problems and proactive resolution
with an advanced monitoring and alerting system
Results:

13. © 2014 Prolifics, Inc. All rights reserved.© 2017Prolifics, Inc. All rights reserved.MS Offerings 133/22/2017
Q&A