And they are right. But while it is true that intelligent automation can be a game-changer, first your organization needs to understand what it is and how it can contribute to achieving your business goals.

1. Examples of Intelligent Automation for
your Organisation-2
What is intelligent automation?
Does it use artificial intelligence?
And most importantly, how can I apply it to my organization?
For many business leaders, intelligent automation (IA) is an exciting initiative. This
big picture has been thrown around future leadership summits.
“Intelligent automation is the future. It’s the next big thing,” he says. “You can’t
compete without it.”
And they are right. But while it is true that intelligent automation can be a game-
changer, first your organization needs to understand what it is and how it can
contribute to achieving your business goals.
Intelligent automation is remarkable and ready to make an effective difference in
almost any industry, from banking and insurance to healthcare and back-office
departments. But before we get to the “how”, let’s get to the “what”.

2. Intelligent automation examples
Intelligent automation can be an important part of your business but identifying
where it can make the most impact.
For many organizations, taking advantage of IA starts with their content services
platform, which provides a complete overview of all the content that is needed to
deploy an intelligent automation solution quickly and efficiently‫۔‬ In this
environment, IA can provide information, reduce costs, improve speed and
accuracy, and eliminate barriers.
Let’s take a brief look at smart automation solutions — and how you can make
them work.
4. Customer communication management
Customer Communication Management (CCM) is a fast and powerful way to
enhance both customer and employee experiences. After all, communication is the
key to any great organization.
A high-powered CCM system will:
Categorize, tag, and summarize content for easy use.
Automatically create and distribute personal correspondence and custom
documents.
Intelligently communicate with the right people at the right time, in the right
format or interface
Use case: A few years ago, the Department of Labor and Industry's mail system
became obsolete, and important processes such as the provision of unemployment
insurance were cumbersome and inefficient. However, once it deployed an
automated CCM solution, the department noticed that its team could wait from
the end of the integration process for hours to just 10 or 15 minutes - and with
better results.
For example, the department used Microsoft Word Mail Merge to prepare every
communication for recipients, but this allowed staff to make changes to the entire

3. document, which would affect the integrity and consistency of the brand. An
agreement was reached. The automated CCM solution fixes this by allowing access
to only the essential parts of the document where users need to make changes. All
other aspects like font size, address location, etc. Stay tuned to ensure consistency.
5. Automatic retention and destruction of documents and records Doctor
examining X-rays on a digital tablet
Healthcare, HR, banking, and insurance are industries that are rapidly benefiting
from the automatic retention and destruction of documents as compliance
requires record management. If your organization stores information that may be
personal, confidential, and/or subject to regulations, you need a high-performance
record management automation tool.
Find Qualifications:
• Automate all retention tasks including approval, transfer to storage, legal
holdings, archiving, and deleting.
• Provide defensible audit trails for the entire life cycle of your record.
• Apply aggregate, updated retention rules and references to all relevant
documents.
• Make sure the data contained within the documents stored anywhere in
your system is compliant.
• Automate document destruction by regulatory guidelines
Use case: A popular chain of convenient stores throughout the Midwest had a low-
performance document retention system that made file management hard and
inefficient for its more than 21,000 employees.
To rectify the situation, the organization expanded to HR after testing the
intelligent automation capabilities in its accounts payable department. The solution
allows the HR team to develop document retention policies that ensure that
information is kept only if necessary, and with role-based security, data is more
secure than ever.
A practical strategy for adopting Intelligent automation
Intelligent automation and its various practical deployments is a bigger concept
than just technical performance. It goes beyond dollars and cents, and even
business goals, to the satisfaction of an organization's employees and customers.

4. It is a strategy to improve everyday lives - and as a result, business outcomes - for
the people you need to succeed. So, the next time your leadership team throws a
big picture around technological advancement, ideas for the future, in the name of
innovation and development, think of intelligent automation.
Intelligent automation is here now, and it's only going to get more and more
important for the success of your business in the future - in part because our
workforce is changing and fluctuating at the same pace as innovation. It should be
maintained, but also because it helps us to benefit. Our employees out of
busywork.